Job summary
An
exciting opportunity has arisen at Leeds Teaching Hospitals NHS Trust for a
keen, enthusiastic and motivated individual to join the Financial Services
Department. You will be part of our Cashiers Team and will report to the Head
Cashier, who you will support in providing a comprehensive cash receipting and
payment service to the Trust, its staff, patients and visitors.
Working
as part of the Cashiers team, you will provide a helpful point of contact for
patients, visitors and staff at the hospital. You will make a positive
contribution towards an atmosphere that ensures the needs of patients and
visitors are dealt with fairly, embedding the Leeds Way Values.
The role will require being office-based, located at
mainly the St. Jamess Hospital site, however may require travel to other sites
of the Trust as required.
Main duties of the job
The
role involves supporting the Head Cashier for the safe custody of cash and
patients' property; accurate recording of financial transactions; maintenance
of petty cash and change floats; collection of cash from various wards or
departments and prompt banking.
The
role will also include dealing with telephone enquiries from patients,
colleagues and other healthcare providers, diary management and utilising
various Microsoft 365 applications such as Word and Excel.
The successful candidate will need to demonstrate
strong communication skills, prioritisation, and an ability to meet deadlines
in a fast-paced environment. Strong concentration and attention to detail are
also important aspects of this post.
About us
Leeds
Teaching Hospitals NHS Trust contributes to life in the Leeds region, being one
of the largest employers with more than 20,000 staff, plays a leading role in
research, education and innovation. It is one of the largest teaching hospitals
in Europe, a regional and national centre for specialist treatment, a world-renowned
biomedical research facility and a leading clinical trials research unit. We
have access to some of the country's leading clinical expertise and the most
advanced medical technology in the world. We are rated as a good Hospital
Trust by the Care Quality Commission and have a strategy to continue improving
to provide outstanding care for patients. With a £1 billion budget, we treat
approximately 1.5 million patients, including more than 200,000 emergency
patients every year. Our patients are at the heart of everything we do and are
committed to delivering high quality care to all our patients all of the time.
Leeds Teaching Hospitals is committed to our process
of redeploying 'at risk' members of our existing workforce to new roles. As
such, all our job adverts are subject to this policy and we reserve the right
to close, delay or remove adverts while this process is completed. If you do
experience a delay in the shortlisting stage of the recruitment cycle, please
bear with us while this process is completed, and contact the named contact if
you have any questions.
Job description
Job responsibilities
To
support the Head Cashier in providing a comprehensive cash receipting and
payment service to the Trust, its staff, patients and visitors. This involves safe custody of cash, cheques
and patients property; accurate recording of financial transactions;
maintenance of petty cash and change floats; collection of cash from various
wards or departments and prompt banking.
The job also involves dealing with staff, patients and visitors to
receive deposits, make payments or handle enquiries. The post holder will be
required to seek payment of treatment charges from self-funding overseas
visitors prior to discharge. This is a
peripatetic role, and it will be necessary to provide cover for colleagues at
all other Trust sites. The post holder will be expected to work alone at some
sites and will be required to exercise discretion and judgement accordingly.
Duties
and responsibilities include:
Provide
a counter service for staff, patients and visitors ensuring a high standard
of customer service, resolving any issues in a professional manner.
Receipting
and safe custody of cash and patient property, ensuring accurate recording of
all transactions, issuing official receipts.
Processing
debit/credit card payments using chip and pin machines.
All
income received to be reconciled to transaction records, counted and prepared
for banking on a daily basis, with all discrepancies to be immediately
investigated and reported to the Head Cashier.
Responsible
for topping up and monitoring departmental petty cash floats, ensuring all
payments are consistent with Trust guidelines and recorded in accordance with
Trust procedures.
Balance
petty cash on a daily basis, investigating any discrepancy and reporting them
to the Head Cashier.
Collect
patients property from night safes within the hospital and ensure these are
receipted and held in safe custody as required by Trust procedures.
Administer
payments to Patients under the Healthcare Travel Cost Scheme, in line with
Trust policies and procedures, dealing with all enquiries whilst promoting a
positive patient centred culture.
Dealing
with difficult and challenging situations, maintaining a firm but fair
professional manner at all times.
Safekeeping
and administering Patients monies and valuables ensuring all documentation is
in order, liaising with Patients, Wards, Social Services and Bereavement
Liaison. Arranging for the safe return of valuables to appropriate persons,
whilst working within the Mental Capacity Act 2005.
Job description
Job responsibilities
To
support the Head Cashier in providing a comprehensive cash receipting and
payment service to the Trust, its staff, patients and visitors. This involves safe custody of cash, cheques
and patients property; accurate recording of financial transactions;
maintenance of petty cash and change floats; collection of cash from various
wards or departments and prompt banking.
The job also involves dealing with staff, patients and visitors to
receive deposits, make payments or handle enquiries. The post holder will be
required to seek payment of treatment charges from self-funding overseas
visitors prior to discharge. This is a
peripatetic role, and it will be necessary to provide cover for colleagues at
all other Trust sites. The post holder will be expected to work alone at some
sites and will be required to exercise discretion and judgement accordingly.
Duties
and responsibilities include:
Provide
a counter service for staff, patients and visitors ensuring a high standard
of customer service, resolving any issues in a professional manner.
Receipting
and safe custody of cash and patient property, ensuring accurate recording of
all transactions, issuing official receipts.
Processing
debit/credit card payments using chip and pin machines.
All
income received to be reconciled to transaction records, counted and prepared
for banking on a daily basis, with all discrepancies to be immediately
investigated and reported to the Head Cashier.
Responsible
for topping up and monitoring departmental petty cash floats, ensuring all
payments are consistent with Trust guidelines and recorded in accordance with
Trust procedures.
Balance
petty cash on a daily basis, investigating any discrepancy and reporting them
to the Head Cashier.
Collect
patients property from night safes within the hospital and ensure these are
receipted and held in safe custody as required by Trust procedures.
Administer
payments to Patients under the Healthcare Travel Cost Scheme, in line with
Trust policies and procedures, dealing with all enquiries whilst promoting a
positive patient centred culture.
Dealing
with difficult and challenging situations, maintaining a firm but fair
professional manner at all times.
Safekeeping
and administering Patients monies and valuables ensuring all documentation is
in order, liaising with Patients, Wards, Social Services and Bereavement
Liaison. Arranging for the safe return of valuables to appropriate persons,
whilst working within the Mental Capacity Act 2005.
Person Specification
Qualifications
Essential
- 5 GCSE/O levels or equivalent, including English and Maths
Skills & behaviours
Essential
- Behaving with honesty and integrity
- Good team worker
- Being responsible for the security of sensitive and confidential data
- Desire to ensure a high standard of accuracy and compliance with set guidance
- Ability to be polite, pleasant and patient at all times to patients while maintaining a firm line where necessary
- Able to communicate effectively, delivering messages clearly
- Data input to computerised financial applications and spreadsheets
Experience
Essential
- Experience in a cash handling or banking environment involving direct customer contact
- Experience of daily cash balancing and preparation of banking deposits
Person Specification
Qualifications
Essential
- 5 GCSE/O levels or equivalent, including English and Maths
Skills & behaviours
Essential
- Behaving with honesty and integrity
- Good team worker
- Being responsible for the security of sensitive and confidential data
- Desire to ensure a high standard of accuracy and compliance with set guidance
- Ability to be polite, pleasant and patient at all times to patients while maintaining a firm line where necessary
- Able to communicate effectively, delivering messages clearly
- Data input to computerised financial applications and spreadsheets
Experience
Essential
- Experience in a cash handling or banking environment involving direct customer contact
- Experience of daily cash balancing and preparation of banking deposits
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
