Job summary
Facilities
Operational Manager , Are you an organised and motivated individual who is
passionate about creating a safe, clean and efficient environment for our
patients at Leeds?
If
so, an exciting opportunity has arisen within our award-winning Facilities
Operational Patient Environment team at the Leeds General Infirmary Hospital in
Leeds. As a Facilities Operational Manager, youll play a crucial role in
ensuring the safety and wellbeing of our patients, by operationally managing
the agreed block/services to ensure the Patient Environment action plan is
achieved on time and to the required local and national standards.
In
this role, no two days are the same, as youll balance your time between
fast-paced patient environment management and supporting our longer-term
strategy. Youll be managing front of house services such as cleaning,
receptions, and patient food service to ensure all our patient environments
meet the highest standards. In addition to patient-facing requirements, youll
also provide vital support to the overarching departmental strategy, including
sustaining an effective financial performance and improving efficiencies in our
services.
Guided
by our Leeds Way Values, we are committed to creating the best place to work
and to being the employer of choice for Estates and Facilities in the region.By
joining the Estates and Facilities Team at Leeds, you'll have access to a
friendly support network with ongoing training, career progression.
Main duties of the job
Expected Shortlisting Date
11/07/2025
Planned Interview Date
22/07/2025
This
role has significant operational and strategic responsibility, in terms of
proactively improving the patients environment as outlined.
In
addition, youll thrive on fast-paced work. This role is highly reactive, as
the daily requirements of the role will be dependent on Trust Patient
activity/flow, and the immediate redirection or allocation of resource
(people).
Extensive
and highly specialised operational management experience of Facilities
services, such as patient receptions, healthcare cleaning, catering, portering,
waste management and security is a prerequisite of the role.
You
will provide expert environmental cleaning advice to Senior Management of the
Trust and nursing colleagues. The post holder, will have the sole
responsibility for specific and unique aspects of the Facilities operational
and strategic plan, such as:
Site-staff engagement lead
Patient flow lead, for site Discharge
cleaning and Patient Movement
Site waste management
Workforce and staff development
Site-Health & Safety Lead
Others, where applicable
The recruitment process, after short listing, includes
a presentation/ scenario on a set subject matter
About us
Leeds
Teaching Hospitals is one of the largest employers in Leeds, employing over
20,000 staff and providing care to 1.6 million patients every year. The
Estates and Facilities team keep the Trust's sites running and manage one of
the largest estate portfolios across the NHS. With over 2,300 staff, we
provide a range of Estates & Facilities management services and ensure
our buildings and environments are fit for purpose, clean and safe.
Whether
we're cleaning wards, maintaining buildings, monitoring environmental impact,
providing staff childcare, delivering hot meals to patients, or patrolling
our sites, we support the delivery of patient care. Guided by our Leeds Way
Values, we are committed to creating the best place to work and being the
employer of choice for estates and facilities in the region.
Leeds Teaching Hospitals is committed to our
process of redeploying 'at risk' members of our existing workforce to new
roles.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
In
this section, to avoid duplication and keep the advert simple, we are
including this text: For a more detailed overview of the job description and
personal specification please see attached.
Job description
Job responsibilities
In
this section, to avoid duplication and keep the advert simple, we are
including this text: For a more detailed overview of the job description and
personal specification please see attached.
Person Specification
Experience
Essential
- Knowledge of Mandatory and Statutory Regulations relating to soft FM Patient PLACE Environment Services.
- To have experience in managing multi-million-pound Patient Environment type services-Facilities including National standards of health care cleanliness 2025
- Will have extensive HR knowledge and staff management and able to conduct or present at a number of disciplinary hearings whilst maintaining consistency and fairness.
- Leading senior strategic change management projects, within own area, working in collaboration with senior clinical colleagues.
- Excellent business & Financial Acumen - Budget holder responsibility & Budget Setting
- To have detailed knowledge of site service provision Cleaning & Patient food service
- To have current and extensive knowledge of Health & Safety Legislation, in relation to an operational healthcare setting.
- Clear understanding of their responsibilities and obligations under national guidelines such as; relevant HCC standards, Health Act, PAS, Public Available Specification, PAM, ERIC data.
- Have knowledge of all infection control techniques, cleaning practices and the ability to identify issues of underperforming areas and rectification
Qualifications
Essential
- Educated to Masters degree level or Equivalent work experience.
- Extensive experience functioning at a senior managerial level in a healthcare and management of Facilities related services
- Advance Food safety
Desirable
- High level Health & Safety qualification i.e. NEBOSH
Additional Requirements
Essential
- Experience of contract management and developing SLAs
- Experienced computer user, knowledge of Microsoft Word and Excel. Ability to use electronic systems.
Skills & Behaviours
Essential
- There is an expectation that the post holder will perform all his/her senior management duties in a professional manner that sets an example to all the operational management team.
- To be an inspirational leader and have the ability to communicate with all levels of the organisation
- Committed to working in partnership with and supporting others especially Infection Control and Senior Nursing Colleagues
- To be able to mentor/encourage individual operational management/ supervisory team in appropriate management style
- To be able to deal with difficult situations successfully and, if necessary, use and adhere to the Trusts disciplinary, capability and grievance procedures.
- To be able to work under significant pressure and demanding deadlines with a resilience in a range of complex situations.
- To have personal honesty and integrity with responding well to constructive criticism. Professional approach and attitude
- Have good interpersonal and relationship building skills with a particular emphasis on influencing skills
- Positive, flexible and proactive style. Excellent organisational skills, ability to effectively prioritise workload and manage multiple tasks.
Person Specification
Experience
Essential
- Knowledge of Mandatory and Statutory Regulations relating to soft FM Patient PLACE Environment Services.
- To have experience in managing multi-million-pound Patient Environment type services-Facilities including National standards of health care cleanliness 2025
- Will have extensive HR knowledge and staff management and able to conduct or present at a number of disciplinary hearings whilst maintaining consistency and fairness.
- Leading senior strategic change management projects, within own area, working in collaboration with senior clinical colleagues.
- Excellent business & Financial Acumen - Budget holder responsibility & Budget Setting
- To have detailed knowledge of site service provision Cleaning & Patient food service
- To have current and extensive knowledge of Health & Safety Legislation, in relation to an operational healthcare setting.
- Clear understanding of their responsibilities and obligations under national guidelines such as; relevant HCC standards, Health Act, PAS, Public Available Specification, PAM, ERIC data.
- Have knowledge of all infection control techniques, cleaning practices and the ability to identify issues of underperforming areas and rectification
Qualifications
Essential
- Educated to Masters degree level or Equivalent work experience.
- Extensive experience functioning at a senior managerial level in a healthcare and management of Facilities related services
- Advance Food safety
Desirable
- High level Health & Safety qualification i.e. NEBOSH
Additional Requirements
Essential
- Experience of contract management and developing SLAs
- Experienced computer user, knowledge of Microsoft Word and Excel. Ability to use electronic systems.
Skills & Behaviours
Essential
- There is an expectation that the post holder will perform all his/her senior management duties in a professional manner that sets an example to all the operational management team.
- To be an inspirational leader and have the ability to communicate with all levels of the organisation
- Committed to working in partnership with and supporting others especially Infection Control and Senior Nursing Colleagues
- To be able to mentor/encourage individual operational management/ supervisory team in appropriate management style
- To be able to deal with difficult situations successfully and, if necessary, use and adhere to the Trusts disciplinary, capability and grievance procedures.
- To be able to work under significant pressure and demanding deadlines with a resilience in a range of complex situations.
- To have personal honesty and integrity with responding well to constructive criticism. Professional approach and attitude
- Have good interpersonal and relationship building skills with a particular emphasis on influencing skills
- Positive, flexible and proactive style. Excellent organisational skills, ability to effectively prioritise workload and manage multiple tasks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
