Facilities Operational Manager (XN07)

Job responsibilities

2. JOB PURPOSE/SUMMARY

The post holder has direct management responsibility for the operational effectiveness of the Patient Environment Services delivery of their block or site wide services. Collaborative working with their Estates/Capital colleagues and Trust Contractors, such as laundry/supplies will be a key aspect of the role. There will be a primary focus on improving the estate/environmental aspects of Trusts public areas, including entrance areas and corridors, including design and image front of house. The post holder will be responsible for ensuring the sustained safety and security of their based site, working with the Security Management Team.

They will represent Facilities at clinical site meetings, which can be defined as Silver Command or Daily Operational Performance Meetings (DOP,) during the winter period, or on request or when the Trust is at Resource Escalation Action Plan (REAP) level 4(severe pressure or above.) They will have daily communications with the Senior Facilities Manager to ensure the appropriate Facilities services are allocated, to the appropriate clinical areas, on the defined operational day, which is additional to need for the attendance at DOP meetings.

They will be charged and responsible for the safe provision and co-ordination of all Facilities related actions emerging from these daily operational meetings, which may include access and urgent mobilisation to increase resources such as Patient Transport, Portering and Cleaning, but not limited to. They will endeavour to achieve timely and safe patient transportation, to ensure the Site continues to function efficiently and achieve excellent patient flow, which may include support areas outside their normal functional area, if required.

This role has significant operational and strategic responsibility, in terms of proactively improving the patients environment as outlined. In addition, the role is highly reactive, as the daily requirements of the role will be dependent on Trust Patient activity/flow, and the immediate redirection or allocation of resource (people). Extensive and high specialised operational management experience of Facilities services, such as patient receptions, healthcare cleaning, catering, portering, waste management and security is a prerequisite of the role. Provide expert environmental cleaning advice to Senior Management of the Trust and nursing colleagues. Each post holder, will have the sole responsibility for a specific and unique aspect of the Facilities operational and strategic plan, such as:

Site- staff engagement lead

Patient flow lead, for site Discharge cleaning and Patient Movement

Site waste management

Workforce and staff development

Site-Health & Safety Lead

Other emerging initiatives

The post holder will also support the Senior Facilities Manager, by ensuring that their Patient Environment Managers and associated teams achieve the appropriate agreed outcomes and conforms to all agreed practices, policies and procedures. They will deputise for the Senior Facilities Manager in their absence, in any aspect of their portfolio.

They will support the block Facilities Management team in the implementation of the strategic development of Patient Environment function to ensure that the service delivers the required completed outcomes across the Trust. To act as the strategic link and support the operational changes necessary so ensuring that the agreed Patient environment action plan is achieved on time and to the required standards, including specific responsibilities for budget and CIP performance.

To operationally manage the agreed block/services to ensure that the Patient Environment action plan is achieved on time, to the required local and national standards relating to front of house services, such as cleaning, receptions, portering and patient food service. They will provide vital contribution in supporting the overarching departmental strategy, including sustaining an effective financial performance. They will ensure that all operational performance targets are met and that they are appropriately demonstrated within performance management meetings.

The post holder will be indirectly responsible for the delivery of services in the Following areas within Estates and Facilities:

Indirect management (by outcomes and SLA)

Housekeeping

Domestic Services

Patient Food Service

Cleaning Response Service

Portering Services

Continuous Service Improvements- PEAT-

Estates Handy Man

Estates Gardners

Public/Patient Receptions

Linen & Laundry

Window Cleaning

Pest Control

Loading Bay management

Site Security (including Lockdown).

Race-Track

Patient Transport

Facilities HUB

Contingency Planning

Site specific H&S Auditing

Experience

Essential

• Knowledge of Mandatory and Statutory Regulations relating to soft FM Patient PLACE Environment Services.
• To have extensive experience and knowledge of the full range of Patient Environment operational management experience within different locations.
• To have experience in managing multi-million-pound Patient Environment type services-Facilities
• To be educated to, or have the ability to attain, a degree level standard of education.
• Will have extensive HR knowledge and staff management and able to conduct or present at a number of disciplinary hearings whilst maintaining consistency and fairness.
• Excellent business and financial acumen, including the requirement to have delegated budget holder responsibility, with the authority of purchasing materials and supplies, upto £10,000s,
• Responsible for the development and the implementing of Estates and Facilities formal procedures that will have an overarching impact on the Trust, including directly patient, and clinical services
• To have extensive knowledge and experience of the PLACE process and of achieving the desired outcomes.
• The ability to undertake the delegated lead of the actions identified within the PLACE process.

Additional Requirements

Essential

• To complete satisfactory medical clearance
• To hold current driving licence

Skills & Behaviours

Essential

• To be an inspirational leader and have the ability to communicate with all levels of the organisation
• Committed to working in partnership with and supporting others especially Infection Control and Senior Nursing Colleagues
• There is an expectation that the post holder will perform all his/her senior management duties in a professional manner that sets an example to all the operational management team.
• To be able to mentor/encourage individual operational management/ supervisory team in appropriate management style and practices that get the most from his/her team members,
• To be able to deal with difficult situations successfully and, if necessary, use and adhere to the Trusts disciplinary, capability and grievance procedures.
• To be able to work under significant pressure and demanding deadlines with a resilience in a range of complex situations.
• To have personal honesty and integrity with responding well to constructive criticism.
• Professional approach and attitude
• Have good interpersonal and relationship building skills with a particular emphasis on influencing skills
• Role model for Facilities colleagues and Trust managers and staff.
• Commitment to working in partnership with and supporting others.
• Commitment to own personal development.
• Accepting of individual responsibility within a teamwork culture.
• Professional approach and Diplomatic attitude.
• Positive, flexible and proactive style.

Qualifications

Essential

• Educated to Masters degree level or Equivalent work experience
• Extensive experience functioning at a senior managerial level in a healthcare and management of facilities related services
• Advanced Food Hygiene certificate or ability to achieve once in post
• To have completed recent appropriate management/ Patient Environment courses and have formal management training

Desirable

• High level Health & Safety qualification i.e. NEBOSH

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).