Job summary
Do
you want to make a difference to your local community and support your local
NHS, have a reliable job with excellent career development opportunities?
The
Leeds Teaching Hospitals NHS Trust is looking for flexible and reliable
individuals to work as Hub Operators based in the Estates & Facilities
Control room at St James Hospital in Leeds.
Are
you self-motivated and a flexible team player who can follow set
processes? Do you have excellent
customer service and IT skills and ability to work under strict timescales and
pressure. Do you have experience in
control room/dispatch or call centre roles?
Permanent
full time vacancies ( 37.5 hours per week) are currently available, supporting
the 24 hour service provision (including bank holidays)
Shift
patterns are flexible but can include 0700-1900 and 1900-0700 rotating on a 4
on/4 off pattern or could be Mon-Fri dependent upon the needs of the service
with rosters provided in advance.
The
job package includes:-
A
competitive salary Band 3 £22,816-24,336 + enhancements for unsocial hours
Annual
leave starting at 27 days per annum plus statutory bank holidays rising to 33
days with service.
An
excellent contributory pension scheme.
On
site car parking
Main duties of the job
The
roles provides the following services to the Trust:-
- CCTV operation/monitoring
- Access control
- Alarms response
- Incident recording
- Management of task management system
and the control and dispatching of Tasks for Security, portering, cleaning,
patient transport, estates etc.
- Internal/external communication with
wards/departments, emergency services etc.
- Operation of control room equipment
- Support the supervisory role in the
absence of the Co-ordinator
About us
Leeds
Teaching Hospitals is one of the largest employers in Leeds, employing over
20,000 staff and providing care to 1.6 million patients every year. The Estates
and Facilities team keep the Trust's sites running and manage one of the
largest estate portfolios across the NHS. With over 2,500 staff, we provide a
range of Estates & Facilities management services and ensure our buildings
and environments are fit for purpose, clean and safe.
Whether
we're cleaning wards, maintaining buildings, monitoring environmental impact,
providing staff childcare, delivering hot meals to patients or patrolling our
sites, we support the delivery of patient care. Guided by our Leeds Way Values,
we are committed to creating the best place to work and being the employer of
choice for estates and facilities in the region.
Leeds Teaching Hospitals is committed to our process
of redeploying 'at risk' members of our existing workforce to new roles. As
such, all our job adverts are subject to this policy and we reserve the right
to close, delay or remove adverts while this process is completed. If you do
experience a delay in the shortlisting stage of the recruitment cycle, please
bear with us while this process is completed, and contact the named contact if
you have any questions.
Job description
Job responsibilities
Day to day operation of the Hub
Control room to provide support and guidance to Estates & Facilities
teams and to assist them to meet the
needs of staff, patients, visitors, whilst ensuring the protection of
Trust.
Carry out the urgent and non-urgent
system checks to ensure that equipment is fully functional and complete the
equipment records logs. Keep accurate and detailed logs/records of all
repairs and maintenance of the Hub Control room equipment and systems.
Assist the Duty Hub Co-ordinator
with the supervision of the deployment of Estates & Facilities staff to
ensure that the needs of the each service are met with the regulated and
prioritised deployment of various staff - Portering/Cleaning/Security/Estates
etc. To ensure the Hub control room, oversees
and escalates any urgent traffic management car park management,, roving
patrol and vehicle enforcement are met.
Maintain regular radio
communication with all staff and ensure that staff follow the correct radio
procedures and protocols. In the case of the roving patrol and other staff in
lone worker situations, ensure that routine and regular contact is made and
recorded to support safe working practices.
Carry out formal documented
handover sessions with control room staff at the change of each shift for the
purpose of updating on the days activities and briefing on any outstanding or
key issues.
Ensure that detailed, accurate and
timely records are kept on all incidents and activities using either paper
based or computer based systems.
To liaise and respond to requests
from colleagues and external agencies when requested to provide information
covering recorded material and to view and select information from such
material as required all in accordance with the relevant Trust policies and
procedures.
To report incidents or potential
incidents to the colleagues and external agencies which includes the
reporting of issues, crimes and incidents taking place, persons or vehicles
acting suspiciously, reporting premises or vehicles affected by crime
The taking of system requests,
prioritising the work and appropriate allocation of duties to team members,
including the use of IT communication systems.
Provide effective technical support
to the Security and Traffic services in a safe and secure environment for
staff, patients, visitors and Trust assets.
Ensure that line management are
made aware of any serious incidents.
Follow Trust, Directorate and
Departmental policies and procedures for booking annual leave, changes to
rota and sickness reporting.
Strictly adhere to the Directorates
dress code and wear the appropriate uniform/PPE for the duties being carried.
Assist with the production of
Emergency out of hours access cards.
Support Security Services with the
safe storage and release of Emergency designated keys to ensure safe access
and egress in highly restricted areas.
Assist in promoting initiatives for
tackling violence and aggression against staff and health care professionals
within the Trust (Zero Tolerance initiative), through innovation, education,
prevention and detection routes, along with close working relationships with
the Police and other external agencies.
Act at all times to strengthen the
professional status of the Facilities Hub within the Trust.
Attend staff briefings and keep fully
updated with matters affecting the Trust, Directorate and Department by
regular reference to bulletins, notices, emails, etc which are displayed on
all staff communication notice boards.
Attend all mandatory, refresher and
internal training courses.
Deputise for the Hub Co-ordinator
when required and inin their absence.
Job description
Job responsibilities
Day to day operation of the Hub
Control room to provide support and guidance to Estates & Facilities
teams and to assist them to meet the
needs of staff, patients, visitors, whilst ensuring the protection of
Trust.
Carry out the urgent and non-urgent
system checks to ensure that equipment is fully functional and complete the
equipment records logs. Keep accurate and detailed logs/records of all
repairs and maintenance of the Hub Control room equipment and systems.
Assist the Duty Hub Co-ordinator
with the supervision of the deployment of Estates & Facilities staff to
ensure that the needs of the each service are met with the regulated and
prioritised deployment of various staff - Portering/Cleaning/Security/Estates
etc. To ensure the Hub control room, oversees
and escalates any urgent traffic management car park management,, roving
patrol and vehicle enforcement are met.
Maintain regular radio
communication with all staff and ensure that staff follow the correct radio
procedures and protocols. In the case of the roving patrol and other staff in
lone worker situations, ensure that routine and regular contact is made and
recorded to support safe working practices.
Carry out formal documented
handover sessions with control room staff at the change of each shift for the
purpose of updating on the days activities and briefing on any outstanding or
key issues.
Ensure that detailed, accurate and
timely records are kept on all incidents and activities using either paper
based or computer based systems.
To liaise and respond to requests
from colleagues and external agencies when requested to provide information
covering recorded material and to view and select information from such
material as required all in accordance with the relevant Trust policies and
procedures.
To report incidents or potential
incidents to the colleagues and external agencies which includes the
reporting of issues, crimes and incidents taking place, persons or vehicles
acting suspiciously, reporting premises or vehicles affected by crime
The taking of system requests,
prioritising the work and appropriate allocation of duties to team members,
including the use of IT communication systems.
Provide effective technical support
to the Security and Traffic services in a safe and secure environment for
staff, patients, visitors and Trust assets.
Ensure that line management are
made aware of any serious incidents.
Follow Trust, Directorate and
Departmental policies and procedures for booking annual leave, changes to
rota and sickness reporting.
Strictly adhere to the Directorates
dress code and wear the appropriate uniform/PPE for the duties being carried.
Assist with the production of
Emergency out of hours access cards.
Support Security Services with the
safe storage and release of Emergency designated keys to ensure safe access
and egress in highly restricted areas.
Assist in promoting initiatives for
tackling violence and aggression against staff and health care professionals
within the Trust (Zero Tolerance initiative), through innovation, education,
prevention and detection routes, along with close working relationships with
the Police and other external agencies.
Act at all times to strengthen the
professional status of the Facilities Hub within the Trust.
Attend staff briefings and keep fully
updated with matters affecting the Trust, Directorate and Department by
regular reference to bulletins, notices, emails, etc which are displayed on
all staff communication notice boards.
Attend all mandatory, refresher and
internal training courses.
Deputise for the Hub Co-ordinator
when required and inin their absence.
Person Specification
Skills & Behaviours
Essential
- Call centre and customer service skills - CCTV, Health & Safety
- Knowledge of policies and procedures relating to CCTV in an NHS environment.
Desirable
- Customer service skills
- Proven track record of working across a range of organisations / agencies to deliver projects / work
Additional Requirements
Essential
- Role model for Estates & Facilities colleagues Honesty and integrity
- Commitment to working in partnership with and supporting others.
- Accepting of individual responsibility within a teamwork culture.
- Positive, flexible and proactive
- Excellent written and verbal communication skills.
- Ability to perform and deliver under pressure of deadlines/circumstances.
- Ability to focus on priorities and deliver key results within planned timescales
Qualifications
Essential
- To be educated to NVQ Level 2, or equivalent experience in Supervisory management
- Level 2 National Certificate for CCTV Operators (Public Space Surveillance) or the ability to achieve within 3 months of taking up post.
Desirable
Experience
Essential
- Experience of the Security Industry in relation to the operation of CCTV Camera and Card Access Systems, especially in a large complex organisation (preferably within the NHS).
- Control centre experience essential
- Proven supervisory experience in an operational environment
Desirable
- Proven track record of building and maintaining excellent working relationships with emergency services and other key external agencies
Person Specification
Skills & Behaviours
Essential
- Call centre and customer service skills - CCTV, Health & Safety
- Knowledge of policies and procedures relating to CCTV in an NHS environment.
Desirable
- Customer service skills
- Proven track record of working across a range of organisations / agencies to deliver projects / work
Additional Requirements
Essential
- Role model for Estates & Facilities colleagues Honesty and integrity
- Commitment to working in partnership with and supporting others.
- Accepting of individual responsibility within a teamwork culture.
- Positive, flexible and proactive
- Excellent written and verbal communication skills.
- Ability to perform and deliver under pressure of deadlines/circumstances.
- Ability to focus on priorities and deliver key results within planned timescales
Qualifications
Essential
- To be educated to NVQ Level 2, or equivalent experience in Supervisory management
- Level 2 National Certificate for CCTV Operators (Public Space Surveillance) or the ability to achieve within 3 months of taking up post.
Desirable
Experience
Essential
- Experience of the Security Industry in relation to the operation of CCTV Camera and Card Access Systems, especially in a large complex organisation (preferably within the NHS).
- Control centre experience essential
- Proven supervisory experience in an operational environment
Desirable
- Proven track record of building and maintaining excellent working relationships with emergency services and other key external agencies
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
