Job responsibilities
JOB
DETAILS Job Title: Transport driver
Reports to: Facilities Supervisor Accountable to: Facilities Manager Band: 2
Unit/Department: Facilities Operational Services CSU Directorate: Estates
& Facilities Location All Trust managed sites AfC Job No: 2911 2. JOB
PURPOSE The post holder is member of the facilities operational team and will
be responsible for carrying out any duties commensurate with the grade of
post. The role includes provision of security, traffic management, patient
movement and logistics across any of the Trust sites. The role requires
flexibility in approach to the duties required
as
these may alter throughout the course of a work day/week. High standards of
quality will be expected to be delivered in line with Facilities/LTHT
practices and policies. The post holder will be expected to have basic
knowledge of a number of administrative and operational functions and utilise
both facilities and LTHT IT systems in order to complete their job role. The
nature of the role requires the use of responding to some tasks via a defined
communication system. 3. JOB DIMENSIONS Adhering to standards and practices
in Trust Policy and facilities practices/procedural manuals alongside
national initiatives, to ensure that a safe and clean environment is provided
for patients. To be a point of contact for patients and other visitors to the
Trust and provide a warm friendly welcome offering directions, support and
assistance. Team members will be expected to operate as part of the
Facilities team covering any Trust managed service within the region. 4.
ORGANISATIONAL CHART 5. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED 6. THE
LEEDS WAY VALUES Our values are part of what make us different from other
trusts, so we see this as a strength, as well as a responsibility. They have
been developed by our staff and set out what they see as important to how we
work. Our five values are: Patient-centered : putting patients at the heart
of everything we do Collaborative : working in teams both inside and
outside of the Trust to improve our services. Fair : treating all patients
and colleagues with dignity and respect Accountable : taking responsibility
for our actions and what we do Empowered : letting our staff use their
initiative and innovate to improve care. All our actions and endeavours will
be guided and evaluated through these values. 7. CORE BEHAVIOURS AND SKILLS
Maintain effective communication with patients, colleagues in all working
areas. Demonstrate the desire to provide a high quality facilities service.
Display a working knowledge and understanding of service users needs and
requirements. Ability to follow instructions and make judgements at the time
of service delivery.
Ability
to record any information required for facilities services. To be flexible
and adapt to changes in circumstances which impact on patient care. To use
tact & diplomacy when occasion arises. To be able to organise workload
depending upon priorities. Be able to work as part of a multi-disciplinary
team during a serious/ major incident. Be a positive role model for the
Facilities Directorate and wider Trust colleagues. To maintain high standards
of personal hygiene and appearance at all times whilst on duty Use
de-escalation techniques for patients, staff and members of the public who
display confrontational and challenging behaviour. The post holder will be
required to utilise high level communication skills to calm, persuade and
reassure individuals in often emotional or hostile situations. To work
independently with limited supervision . 8. CORE KNOWLEDGE AND UNDERSTANDING
Ensure that all tasks are carried out in compliance with relevant statutory
legislation and local policies and codes of practice by following agreed safe
working procedures, and reporting incidents using the Trust Incident
Reporting system. 9. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY To
drive any Trust vehicle to undertake any duties relevant for the role. To
maintain vehicles in good working order and use it to maximum efficiency.
Reporting faults and breakdowns immediately to the Facilities Supervisor. At
the start of each shift carry out the appropriate vehicle checks and complete
the vehicle record logs. Carry out car parking duties to ensure the effective
management of traffic across the sites. Deal with Lost and Found property
in accordance with the Trust Policy which will include maintaining the
property register, ensuring the safe storage and return of lost property and
the disposal of unclaimed property. Provide cash handling and escort duties
to the Cashiers. Carry out lock up duties as required. Carry out
investigations, take statements and provide written reports with regard to
breaches of security, incidents, thefts, damage and major traffic/access
problems. Challenge individuals in restricted areas who do not have
identification and members of staff not wearing ID badges. Assist with the
issue of keys to staff. Assist in promoting initiatives for tackling
violence and aggression against staff and health care professionals within
the Trust
(Zero
Tolerance initiative), through innovation, education, prevention and
detection routes, along with close working relationships with the Police and
other external agencies. Ensure an adequate supply of items/equipment
necessary for the role are maintained. Ensure that all duties are carried
out in line with quality control procedures using standard facilities
documentation. To ensure that the correct uniform and PPE is worn at all
times whilst on duty. Provide a professional, effective and competent
operational security service to the Trust to ensure a safe and secure
environment for staff, patients, visitors and Trust assets. Provide advice
to patients, relatives, other staff relating to security/safety of others in
a conflict situation Analyse security incidents and make suitable judgement
when assessing potential conflict situations To provide appropriate
response to any alarm upon activation i.e. fire alarms, including directions
for responding teams. Receipt of incoming deliveries/goods/products
ensuring that all goods inwards are checked against delivery notes and
official orders. Ensuring that items meet quality and quantity specified and
any good specific requirements. The good housekeeping of the hospital/work
environment and equipment internally/externally related to the specific job
role using approved methods and equipment/mechanical aids to national/Trust
standards to ensure that a professional image is maintained at all times.
Operation and minor maintenance of all equipment necessary for the role to be
used in compliance with standard operating procedures To undertake the
duties of any of the specific job role ensuring that all the procedures,
correct practices are adhered resulting in excellent patient satisfaction.
Ensuring all communications are responded to in an efficient/timely manner.
To follow all local method statements & risk assessments to ensure that
the role is undertaken in a safe, secure manner. Act on feedback given from
any quality assurance system Communication with allied health
professionals/trust staff members to ensure that the patients health and
wellbeing is being maintained in helping to deliver excellent clinical
outcomes. To report any faults/issues/complaints regarding service
provision or equipment immediately to the supervisor or other appropriate
senior Trust staff member To complete and record role specific
data/information either electronically or in written format that is required
complying with operational procedures or local/Trust/National policy and
audit recommendations/controls.
To provide a warm profession welcome and supportive communication to patients
and visitors to the Trust, providing an efficient and courteous service.
Use and maintain any role specific databases/hardware/software, in accordance
with departmental guidelines. To ensure that requests for information are
dealt with in an efficient and timely manner. The transportation of
patients and/or goods/equipment as determined by the department within the
region. To organise and sort goods/items in an effectively manner for
distribution across the Trust sites according to schedules. To deputise
when required for the Facilities Supervisors The job may require other
duties to be carried out as may reasonably be requested by line management
commensurate with the grade of the post. Health and Safety/Risk Management
All staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all times with the Leeds Teaching Hospitals
NHS Trust Policies, including Health and Safety policies, in particular by
following agreed safe working procedures, and reporting incidents using the
Trust Incident Reporting system. Infection Control The jobholder must comply
at all times with the Leeds Teaching Hospitals NHS Trust Infection Control
policies, in particular by practising Universal Infection Control
Precautions. Hand hygiene must be performed before and after contact with
patients and their environment. Equality and Diversity The jobholder must
comply with all policies and procedures designed to ensure equality of
employment and that services are delivered in ways that meet the individual
needs of patients and their families. No person whether they are staff,
patient or visitor should receive less favourable treatment because of their
gender, ethnic origin, age, disability, sexual orientation, religion etc.
Patient and Public Involvement The Trust has a statutory duty to involve
patients and public in evaluating and planning services
