Job responsibilities
JOB
PURPOSE
To
assist the Facilities Manager Patient Environment in being the first point
of contact for all facilities within the allocated area ensuring that all
services meet the expectation of the patient, client and agreed service
levels.
To
assist the Facilities Manager Patient Environment in achieving their
allocated area action plan and targets by leading and managing the Facilities
supervisors and operational team in a day to day basis.
To
assist the Facilities Manager Patient Environment in ensuring that the
agreed allocation so ensuring the agreed departmental, divisional and trust
policies and procedures are met.
To
complete any administrative tasks that are necessary for the smooth running
of their block.
3. JOB DIMENSIONS
Services
assisting responsible:-
Direct
management
Housekeeping Services
Domestic Services
Patient Food Services
Receptions.
Indirect
management (outcomes and through an SLA)
Block Portering issues
Pest Control
Waste
Handy Man Service
The environment in conjunction with
Estates and Clinical colleagues
Window Cleaning
Linen and Laundry
*Expenditure £1,800,000
*Income £20,000
*Staffing 200
staff
*Indicative
of direct responsibility
KNOWLEDGE,
SKILLS AND EXPERIENCE REQUIRED
Have
operational experience and knowledge in the complete range of Hotel Services
function.
To
have current experience in managing operational supervisors and staff.
Have
the ability, with guidance, to implement systems into the work place that
ensure consistent service provision
To
have demonstrated the ability of achieving operational goals and being able
to direct supervisors and staff on a day to day basis.
To
be able to perform all administrative tasks and be able to use any IT system
as appropriate to the role.
6. THE LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally
the following are core values which relate specifically to this post:
7. CORE VALUES
The
post holder will have the desire to achieve the very best Patient Environment
standard and the belief that Leeds Teaching Hospitals NHS Trust will be one
of the leading Patient Environment services nationally.
The
post holder will be motivated and take direction with the ability to work
within a team and to achieve the goals set for him/her.
The
post holder will be able to motivate his/her team to achieve their goals both
in a timely manner and within the Trust agreed practices and procedures.
The
postholder will ensure a positive working relationship especially with
nursing team and infection prevention and control team members.
The
post holder will have a passion for the patient environment and ensuring that
the patient experience is the very best possible.
8. CORE BEHAVIOURS AND SKILLS
There
is an essential that the post holder will perform all his/her operational
management duties in a professional manner that set an example for all
his/her operational management team.
To
be able to mentor/encourage his/her individual operational supervisory
Patient Environment team in appropriate management style, practices that get
the most of his/her team members.
To
be able to deal with situations successfully and if necessary use and adhere
to the Trust disciplinary, capability and grievance procedure.
9. CORE KNOWLEDGE AND UNDERSTANDING
Professional
Have
a current knowledge of all infection
control techniques. Cleaning techniques, practices and the ability to
identify issues of underperforming functional areas and be able to deal with
the issues so rectifying the core problems.
To
have a current knowledge of patient food services practices both legal and
Trust food safety requirements and to be able to give on the spot advice to
his/her supervisor/ housekeeping team.
To
have knowledge base of all aspects of the PEAT requirements.
Understanding
To
understand the need to ensure that the agreed operational systems are
implemented on a day to day basis.
To
understand that all administrative and IT tasks are kept up to date, are
accurate and are filed accurately.
To
understand what is a good environment and assist in using the agreed systems
to improve the environment within the available resources.
To
understand the basic principles of all the Trust Human Resources policies,
practices and procedures.
9. PRINCIPAL DUTIES & AREAS OF
RESPONSIBILITY
Management
To
assist the Facilities Manager Patient Environment in the day to day
delivery of the service and its systems.
The post holder will deputise for the Facilities Manager in their
absence.
On
a day to day basis manage the performance and effectiveness of their
supervisors and Patient Environment staff.
To
give on the spot advice in practices, procedures and performance of their
Patient Environment Supervisor and staff.
To
spend a significant amount of time on the shop floor so having a good
understanding on what is happening on that shift.
To
build relationships with all levels of staff from Senior Sister down within
each functional area.
To
assist in the implementation of all the operational. Administrative systems
that have been directed by the agreed Patient Environment strategy.
To
monitor the performance on a day to day basis of all aspects of the Patient
Environment function and deal with any substandard performance.
To
ensure that all staff receive infection control training with annual
refresher, and that best practices/protocols are implemented, followed and
adhered to at all times.
To
ensure that all trust agreed infection control policies, practices and
procedures are adhered to.
To
ensure daily that the service provision remains within financial and weekly
paid hours targets.
To
implement any of the Human Resources policies, e.g. sickness, capability,
grievances, recruitment etc.
To
promote excellent industrial relations within Patient Environment and
Facilities.
To
work with potential new suppliers and current ones in ensuring effectiveness
of their performance in delivery and service.
Administration
To
make and maintain any records of staff and service provision that is
identified by the Deputy Head of Facilities.
To
produce a performance indicator document within agreed timescale.
To
operate any appropriate identified computer management system and ensure that
the information stored is accurate and up to date.
To
record and produce any minutes, letters etc that are needed for the smooth
running of Patient Environment.
Health
and Safety/Risk Management
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service users. This includes complying at all times with
the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety
policies, in particular by following agreed safe working procedures, and
reporting incidents using the Trust Incident Reporting system.
Equality
and Diversity
The
jobholder must co-operate with all policies and procedures designed to ensure
equality of employment. Co-workers,
patients and visitors must be treated equally irrespective of gender, ethnic
origin, age, disability, sexual orientation, religion etc.
Training
and Personal Development Continuous Professional Development
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role.
Respect
for Patient Confidentiality
The
jobholder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
