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Leeds Teaching Hospitals

Ward Clerk (XN02)

Information:

This job is now closed

Job summary

Expected Shortlisting Date:

07/02/2025

Planned Interview Date:

17/02/2025

The Leeds Clinical Research Facility is recruiting!

Research and Innovation Department is continuing its exciting expansion. We have several research specialities and the LTHT research portfolio is looking for a Ward Clerk.

It is a full time (1.0 WTE), with a permanent contract. This post will be based at Leeds Clinical Research Facility, Bexley Wing, St James University Hospital.

The post holder will contribute actively to the conduct, coordination, and delivery of the Early Phase Research Portfolio. The main tasks are: Co ordinating patient attendance and discharge, communicating with both patients and members of staff, supporting the nursing team with administrative tasks. In addition of being responsible for ensuring that high standards and patient satisfaction are maintained to a very high standard in compliance with Trust policy.

The successful candidate will be involved in ensuring that research undertaken within the department safeguards the wellbeing of patients and is conducted within the confines of ICH Good Clinical Practice Guidelines for Research, EU directive, UK Governance Framework and other relevant UK legislation pertaining to the conduct and delivery of research.

Main duties of the job

To undertake administrative duties at department level including the accurate and timely recording of staff and patient activity data on Trust systems.

To undertake clerical and related duties in the department, in line with Good Clinical Practice (GCP), to enable the Clinical Trials Team to concentrate more freely on direct patient care. This will involve considerable liaison with other departments, wards and outside organisations on behalf of the department staff.

The jobholder will contribute to the maintenance of an environment for effective care.

We are looking to recruit a proactive and self-motivated, individual with experience of the Ward Clerk role, and a keen interest in research to work within the Leeds Clinical Research team.

The post-holder will work closely with patients, senior colleagues and members of the MDT to deliver high quality clinical care to patients during their attendance to the facility.

About us

Research is at the heart of our Trust. Leeds Teaching Hospitals is involved in research at all levels, developing and trialling new treatments for patients. We believe that being involved in cutting-edge research helps us provide better care to our patients.

Over the next 5 years, we aim to be the best Trust to deliver high-quality clinical research and to champion research amongst our staff. We also aim to support and grow our world-class clinical infrastructure and assets for research and innovation.

We have a very proactive Research Academy. It offers an extensive programme of education and training tailored to meet the needs of individuals, teams involved in clinical research delivery in Health and Social Care.

Our five Trust values are part of what make us different. They have been developed by our staff. They are:

- Patient-centred

- Collaborative

- Fair

- Accountable

- Empowered

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details

Date posted

10 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-DRI-0193

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Job description

Job responsibilities

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Qualifications

Literate and numerate

Education to GCSE grade C standard or equivalent or the ability to

pass the Trusts Basic Literacy and Numeracy Test 2

Good command of spoken and written English

NVQ level 2 or equivalent level of knowledge/experience in an office or

customer care environment

Experience

IT skills.

Previous Clerical Experience (desirable).Training

Willing to undergo training as required.

Special Knowledge

Insight into role and responsibilities of post.

Knowledge of Patient Administration Processes.

Disposition/Attitude

Able to work as part of a multidisciplinary team.

Committed to working with people.

Practical Skills

Good interpersonal skills.

Effectively communicate with patients, team members, representatives

and professional visitors.

THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see

this as a strength, as well as a responsibility. They have been developed

by our staff and set out what they see as important to how we work. Our

five values are:

Patient-centered

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through

these values

Additionally the following are core values which relate specifically to this

post:

The beliefs and attitudes that underpin effective performance within the

job role. Emphasis should be on the requirements of the role not the

individual when completing this section. Examples might include: quality

focus, mistakes are used as a continual learning experience, honesty,

integrity etc.

WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire

Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital

trusts from across West Yorkshire and Harrogate working together to

provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West

Yorkshire and Harrogate we are working differently, innovating and driving

forward change to deliver the highest quality care. By working for Leeds

Teaching Hospitals NHS Trust this is your opportunity to be a part of that

change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate

Health and Care Partnership, one of the largest integrated care systems in

the country. The Partnerships ambition is for everyone to have the best

possible health and wellbeing, and the work of WYAAT, and each

individual trust, supports that ambition,

CORE BEHAVIOURS AND SKILLS

Personal - Motivated,

Team worker,

Attention to detail

Communication - Literacy

Numeracy

Verbal and non-verbal

Able to communicate with staff at all levels

Responsibility to others - Reliable

Trustworthy

Adaptable

9. CORE KNOWLEDGE AND UNDERSTANDING

Customer relations.

Maintaining a safe environment.

10. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Administrative and Clerical Duties

Record and extract admission, transfer and discharge information

from the Trust PAS system.

Provide guidance to and record visitors to the department.

Handle telephone calls from relatives, hospital staff, public etc,

under guidance where necessary from the Trials Team, and making

calls where appropriate on behalf of department staff.

Ensure that patients medical records are available on the

department, when required, obtaining these where necessary from

other departments.

Assemble new files and transfer letters and other reports to staffs

personal files and general collation of files promptly and efficiently.

Deliver staff mail.

Order stationery and provisions and complete requisition forms

under instruction from Clinical Trials Coordinator.

Maintaining records on behalf of Clinical Trials Coordinator and

Research Team.

General office work and any other duties assigned by the

Supervisor or Manager including photocopying and printing.

Assisting to maintain high standards of care

Assist in the welcome and reception of patients, visitors and

representatives into the clinical area.

Maintain a safe working environment, reporting items for repair,

incidents, accidents and complaints.

Understand the need to maintain and respect patient and staff

confidentiality.

Participate in in-service training.

Participate in mandatory training annually.

Participate in annual performance appraisal and pay performance

review.

Undertake duties on different wards/departments/sites as and when

required by service demands.

Develop good working relationship

Participate in appropriate and relevant communications networks.

Ensure the maintenance of good relationships, communications and

teamwork with all disciplines within the department and other

theatres in the CSU.

Job description

Job responsibilities

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Qualifications

Literate and numerate

Education to GCSE grade C standard or equivalent or the ability to

pass the Trusts Basic Literacy and Numeracy Test 2

Good command of spoken and written English

NVQ level 2 or equivalent level of knowledge/experience in an office or

customer care environment

Experience

IT skills.

Previous Clerical Experience (desirable).Training

Willing to undergo training as required.

Special Knowledge

Insight into role and responsibilities of post.

Knowledge of Patient Administration Processes.

Disposition/Attitude

Able to work as part of a multidisciplinary team.

Committed to working with people.

Practical Skills

Good interpersonal skills.

Effectively communicate with patients, team members, representatives

and professional visitors.

THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see

this as a strength, as well as a responsibility. They have been developed

by our staff and set out what they see as important to how we work. Our

five values are:

Patient-centered

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through

these values

Additionally the following are core values which relate specifically to this

post:

The beliefs and attitudes that underpin effective performance within the

job role. Emphasis should be on the requirements of the role not the

individual when completing this section. Examples might include: quality

focus, mistakes are used as a continual learning experience, honesty,

integrity etc.

WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire

Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital

trusts from across West Yorkshire and Harrogate working together to

provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West

Yorkshire and Harrogate we are working differently, innovating and driving

forward change to deliver the highest quality care. By working for Leeds

Teaching Hospitals NHS Trust this is your opportunity to be a part of that

change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate

Health and Care Partnership, one of the largest integrated care systems in

the country. The Partnerships ambition is for everyone to have the best

possible health and wellbeing, and the work of WYAAT, and each

individual trust, supports that ambition,

CORE BEHAVIOURS AND SKILLS

Personal - Motivated,

Team worker,

Attention to detail

Communication - Literacy

Numeracy

Verbal and non-verbal

Able to communicate with staff at all levels

Responsibility to others - Reliable

Trustworthy

Adaptable

9. CORE KNOWLEDGE AND UNDERSTANDING

Customer relations.

Maintaining a safe environment.

10. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Administrative and Clerical Duties

Record and extract admission, transfer and discharge information

from the Trust PAS system.

Provide guidance to and record visitors to the department.

Handle telephone calls from relatives, hospital staff, public etc,

under guidance where necessary from the Trials Team, and making

calls where appropriate on behalf of department staff.

Ensure that patients medical records are available on the

department, when required, obtaining these where necessary from

other departments.

Assemble new files and transfer letters and other reports to staffs

personal files and general collation of files promptly and efficiently.

Deliver staff mail.

Order stationery and provisions and complete requisition forms

under instruction from Clinical Trials Coordinator.

Maintaining records on behalf of Clinical Trials Coordinator and

Research Team.

General office work and any other duties assigned by the

Supervisor or Manager including photocopying and printing.

Assisting to maintain high standards of care

Assist in the welcome and reception of patients, visitors and

representatives into the clinical area.

Maintain a safe working environment, reporting items for repair,

incidents, accidents and complaints.

Understand the need to maintain and respect patient and staff

confidentiality.

Participate in in-service training.

Participate in mandatory training annually.

Participate in annual performance appraisal and pay performance

review.

Undertake duties on different wards/departments/sites as and when

required by service demands.

Develop good working relationship

Participate in appropriate and relevant communications networks.

Ensure the maintenance of good relationships, communications and

teamwork with all disciplines within the department and other

theatres in the CSU.

Person Specification

Qualifications

Essential

  • Literate/numerate NVQ2 in Customer Care or an equivalent level of knowledge/experience
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Desirable

  • NVQ2 in Customer Care

Experience

Essential

  • IT skills
  • Insight into roles and responsibilities of post
  • Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training)

Desirable

  • Clerical experience
  • Trust IT systems Working knowledge of patient related databases

Other Criteria

Essential

  • Willing to undergo training as required
  • Occupational Health requirements for the post (with reasonable adjustments if necessary), including: able to locate and collect patient and other documentation from around Trust sites; able to

Skills & behaviours

Essential

  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Good interpersonal skills
  • Standard keyboard skills
  • Able to work on own initiative within agreed guidelines
  • Team working
Person Specification

Qualifications

Essential

  • Literate/numerate NVQ2 in Customer Care or an equivalent level of knowledge/experience
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Desirable

  • NVQ2 in Customer Care

Experience

Essential

  • IT skills
  • Insight into roles and responsibilities of post
  • Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training)

Desirable

  • Clerical experience
  • Trust IT systems Working knowledge of patient related databases

Other Criteria

Essential

  • Willing to undergo training as required
  • Occupational Health requirements for the post (with reasonable adjustments if necessary), including: able to locate and collect patient and other documentation from around Trust sites; able to

Skills & behaviours

Essential

  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Good interpersonal skills
  • Standard keyboard skills
  • Able to work on own initiative within agreed guidelines
  • Team working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

SJUH CRF Senior Sister

Melissa Newman

melissa.newman@nhs.net

Details

Date posted

10 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-DRI-0193

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Supporting documents

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