Leeds Teaching Hospitals

Junior Systems Administrator (XN04)

Information:

This job is now closed

Job summary

Are you a tech-savvy university student passionate about making a real difference in healthcare? Do you want to be at the forefront of innovation in medical technology? Look no further!

Join the National Pathology Imaging Co-operative (NPIC) as a Junior Systems Administrator and embark on an exhilarating journey with a unique collaboration between the NHS, academia, and industry leaders.

What We Offer

Mentorship and professional development opportunities from leading experts in the field.

A collaborative and innovative work environment that promotes learning and growth.

The chance to make a real difference in patient care and medical research.

What We're Looking For

Someone with the desire to pursue a career in Computer Science, IT or a similar field.

A passion for technology and its application in healthcare.

Strong problem-solving skills and a proactive attitude.

Excellent communication skills and the ability to work well in a team.

Experience of working in a helpdesk setting and providing support to customers.

Basic knowledge of system administration and network management is a plus.

If you're ready to kickstart your career and be part of something extraordinary, we want to hear from you!

Join NPIC and be a part of the digital revolution in pathology. Your future in tech and healthcare starts here!

Main duties of the job

As a Junior Systems Administrator at NPIC, you'll play a crucial role in supporting our mission. You'll be part of the Tech Ops team, working with state-of-the-art technology and contributing to projects that have a tangible impact on healthcare.

Key Responsibilities:

Support the deployment and maintenance of digital pathology systems in hospitals.

Collaborate with multidisciplinary teams, including healthcare professionals, researchers, and tech experts.

Troubleshoot technical issues and provide timely solutions to customers.

Participate in training sessions and workshops, helping to disseminate best practices.

Providing customer support, via our helpdesk.

Expected Shortlisting Date

30/08/2024

Planned Interview Date

02/09/2024

About us

The National Pathology Imaging Co-operative (NPIC) programme, a £100m+ initiative supported by central funding from NHS England, Innovate UK and the Office for Life Sciences. NPIC has the ambition to provide a national platform to support pathology services.

The ambitions of the programme include:

1) Driving clinical use of digital pathology nationally and providing a platform to support this;

2) Designing, building and maintaining a platform for the development of artificial intelligence and the evaluation of the AI lifecycle

3) Providing a platform for further research & innovation and maximising the platform to facilitate this.

This programme is underpinned by Information Technology and the delivery of a range of digital solutions. The Trusts commitment to this programme includes the implementation of a number of internally developed and externally procured Digital solutions.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details

Date posted

19 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

C9298-DRI-0165

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Job description

Job responsibilities

The post holder will provide remote hardware and/or software support to NPIC customers, and will be responsible for Service Desk first level fix system administration, The Service Desk handles a high volume of tickets from NPIC customers and partners.

The post holder will provide the best service possible to customers at all times. The role will involve classifying, investigating, diagnosing, and resolving Service Desk support calls in a timely manner in line with NPIC standards and Service Level Agreements (SLAs).

The post holder will carry out first line fixes; with remote access where required and assist the Systems Administrators in the resolution of first line fixes, through mentoring and feedback. When incidents cannot be resolved first time the post holder will assign the calls to the relevant teams. The post holder will actively contribute to the transformation of the in-house Service Desk.

Job description

Job responsibilities

The post holder will provide remote hardware and/or software support to NPIC customers, and will be responsible for Service Desk first level fix system administration, The Service Desk handles a high volume of tickets from NPIC customers and partners.

The post holder will provide the best service possible to customers at all times. The role will involve classifying, investigating, diagnosing, and resolving Service Desk support calls in a timely manner in line with NPIC standards and Service Level Agreements (SLAs).

The post holder will carry out first line fixes; with remote access where required and assist the Systems Administrators in the resolution of first line fixes, through mentoring and feedback. When incidents cannot be resolved first time the post holder will assign the calls to the relevant teams. The post holder will actively contribute to the transformation of the in-house Service Desk.

Person Specification

Qualifications

Essential

  • Include ECDL or equivalent qualification or knowledge.
  • Level 3 and above qualification in customer service specialist, business administration or equivalent

Experience

Essential

  • Customer focused role
  • MS Office Applications

Skills & Behaviours

Essential

  • Good communication skills
  • Ability to use own initiative
  • Ability to work unsupervised

Desirable

  • Experience with endpoint monitoring and management tools, such as Remedy on Demand (RoD), FreshDesk, BMC Helix or Service Now (or equivalent).
  • Able to demonstrate advanced knowledge of Microsoft Windows operating systems
Person Specification

Qualifications

Essential

  • Include ECDL or equivalent qualification or knowledge.
  • Level 3 and above qualification in customer service specialist, business administration or equivalent

Experience

Essential

  • Customer focused role
  • MS Office Applications

Skills & Behaviours

Essential

  • Good communication skills
  • Ability to use own initiative
  • Ability to work unsupervised

Desirable

  • Experience with endpoint monitoring and management tools, such as Remedy on Demand (RoD), FreshDesk, BMC Helix or Service Now (or equivalent).
  • Able to demonstrate advanced knowledge of Microsoft Windows operating systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Technical Operations Lead, Clinical Systems Lead

Idris Aurangzeb

idris.aurangzeb@nhs.net

Details

Date posted

19 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year

Contract

Fixed term

Duration

18 months

Working pattern

Full-time, Flexible working

Reference number

C9298-DRI-0165

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Supporting documents

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