Job summary
Are you looking for a new challenge to become a Medical Secretary? Do you have excellent interpersonal skills with emphasis on communication to delivery outstanding patient care?
Respiratory Medicine are looking for a highly motivated, flexible and hard working person to provide secretarial and administrative support to the Lung Cancer Consultants and Nurse Specialists.
The posts are based at St Jamess Hospital and will be part of the wider Respiratory Medicine department.
Duties include (but are not limited to) dealing with telephone enquiries from patients, relatives and other health care providers, data entry, preparing clinical correspondence using the EPRO system, filing, making outpatient appointments on PAS (Patient Administration System) and dealing with the post.
At LTHT, we pride ourselves of having the goal to be the best place to work, so if this is a role you are interested in please apply to become the Medical Secretary in Respiratory Medicine.
To discuss this post further or to arrange an informal visit, please contact:
Nicola Gill, Business Manager nicola.gill8@nhs.net
If you are shortlisted and invited to interview, you will be expected to complete a typing assessment and demonstrate a typing speed of 40wpm (minimum).
Main duties of the job
Applicants will be required to demonstrate effective communication and organisational skills; be able to work on their own initiative, both independently and within a team and must be able to prioritise workload and work effectively in a busy environment. You must also show commitment to providing a high professional standard of service. Therefore having excellent interpersonal and communication skills with the use of working as part of a team and being able to use own initiative is the skills needed to be successful in this role. If these are skills and qualities you obtain, then we want you to join our team to delivering your best potential and therefore outstanding care for our patients.
Experience of working in a patient administration area and PAS (Patient Administration System) would be an advantage and previous secretarial experience would be desirable.
About us
Come and join our team in Leeds and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission.
Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.
At Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive, caring teams who are champions of the Leeds Way values. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Audio typing of work generated by the consultant and other associated staff in a timely and prioritised manner. This will include personal correspondence as well as clinic and discharge letters in line with Trust policies.
Respond effectively to telephone communications, prioritising appropriately and observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.
Operate as first point of contact for consultant using judgement to establish the validity and priority of enquiries and to be able to respond on behalf of the consultant on routine matters.
Liaising with the Admissions Liaison Officers regarding the admission of patients from out-patient clinics and domiciliary visits.
Respond to and prioritise receipt of patient test results and follow up, where appropriate.
Action internal and external post and general clinical correspondence on a daily basis in line with Trust policies. To be able to respond on behalf of the consultant on routine matters.
Liaising with internal and external consultants to prepare complex medical staff rotas.
Maintain diary, arrange appointments, and meetings for consultant physician as required.
Retrieving case notes/X-rays when necessary and recording the movement of such on the Patient Administration System, along with keeping these notes in a tidy and complete manner, ensuring that all results are available.
Collect additional information as requested, with the aim of monitoring the quality of service provided in accordance with the Trusts Performance Management Framework.
Provide suitable cover for other secretarial staff in cases of absences, as delegated by the Assistant Patient Services Co-ordinator/Patient Services Co-ordinator.
Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy.
Provide training and support to clerical or trainee staff and to new/temporary staff, checking their work and allocating work to ensure the most urgent work is given priority.
Support administrative processes where clinics need re-scheduling.
Job description
Job responsibilities
PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY
Audio typing of work generated by the consultant and other associated staff in a timely and prioritised manner. This will include personal correspondence as well as clinic and discharge letters in line with Trust policies.
Respond effectively to telephone communications, prioritising appropriately and observing the need for discretion and courtesy. Taking responsibility for returning any follow up calls as necessary.
Operate as first point of contact for consultant using judgement to establish the validity and priority of enquiries and to be able to respond on behalf of the consultant on routine matters.
Liaising with the Admissions Liaison Officers regarding the admission of patients from out-patient clinics and domiciliary visits.
Respond to and prioritise receipt of patient test results and follow up, where appropriate.
Action internal and external post and general clinical correspondence on a daily basis in line with Trust policies. To be able to respond on behalf of the consultant on routine matters.
Liaising with internal and external consultants to prepare complex medical staff rotas.
Maintain diary, arrange appointments, and meetings for consultant physician as required.
Retrieving case notes/X-rays when necessary and recording the movement of such on the Patient Administration System, along with keeping these notes in a tidy and complete manner, ensuring that all results are available.
Collect additional information as requested, with the aim of monitoring the quality of service provided in accordance with the Trusts Performance Management Framework.
Provide suitable cover for other secretarial staff in cases of absences, as delegated by the Assistant Patient Services Co-ordinator/Patient Services Co-ordinator.
Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy.
Provide training and support to clerical or trainee staff and to new/temporary staff, checking their work and allocating work to ensure the most urgent work is given priority.
Support administrative processes where clinics need re-scheduling.
Person Specification
Skills & behaviours
Essential
- Prioritising and managing workload to meet deadlines
- Able to work independently and as part of a team
- Clear, concise, verbal and written communication skills
- Effective interpersonal skills
- Knowledge of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information
Experience
Essential
- Experience in using Microsoft office packages including word, excel and PowerPoint
- Willingness to undertake further professional development
- Experience of dealing with the general public in a working environment
- Experience in using of patient information systems, such as PAS
Desirable
- Previous healthcare experience
Qualifications
Essential
- GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2) in English and Maths
- Audio Typing/word processing (RSA II) or equivalent experience
Desirable
Person Specification
Skills & behaviours
Essential
- Prioritising and managing workload to meet deadlines
- Able to work independently and as part of a team
- Clear, concise, verbal and written communication skills
- Effective interpersonal skills
- Knowledge of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information
Experience
Essential
- Experience in using Microsoft office packages including word, excel and PowerPoint
- Willingness to undertake further professional development
- Experience of dealing with the general public in a working environment
- Experience in using of patient information systems, such as PAS
Desirable
- Previous healthcare experience
Qualifications
Essential
- GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2) in English and Maths
- Audio Typing/word processing (RSA II) or equivalent experience
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
