Job summary
Do
you have excellent communication and administrative skills and can work
effectively as part of a team? Do you enjoy working in a busy environment and
want a challenge? Then this could be the role for you!
At
the Cardiology Admin, we are looking for a friendly, self-motivated,
enthusiastic, and positive individual to join our team in a full-time
position as a Clerical Officer. We are based at the Leeds General Infirmary.
You will be joining a friendly, supportive team of administration staff,
secretaries, doctors and nurses.
At
LTHT, we pride ourselves of having the goal to be the best place to work, so
if this is a role you are interested in, please apply to become the next
Clerical Officer at Cardiology!
Why
join our team?
>
You will join a large, friendly and supportive team
>
We will provide a full induction and training package tailored to your
individual needs
>
We are committed to continuous professional development for all our staff
>
Opportunities for flexible working
>
Access to support forums led by staff in key areas including BAME, LGBTQ+,
health and wellbeing, disability networks and more!
Expected
Shortlisting Date: 14th April
Planned
Interview Date: 21st April
Expected Shortlisting
Date
14/04/2025
Planned Interview
Date
21/04/2025
Main duties of the job
The
successful candidate is expected to provide an efficient, effective and
accurate administration to support the delivery of high standard and cost
effective treatment for patients.
You
will be responsible for making outpatient appointments, clinic preparation,
updating patients medical records, dealing with patient enquiries, and
supporting other healthcare professionals with a variety of administrative
tasks Therefore, having excellent communication and organisational skills,
being able to work as part of a team as well as being able to use own
initiative and working towards deadlines are
essential for this role
If
you have the skills to take on this role, please apply. We want you on our
team!
About us
Come
and join our team in Leeds and become part of The Leeds Way sharing our
vision and values. Our Trust is recognised for our staff engagement, great
care and rated GOOD by the Care Quality Commission.
Leeds
Teaching Hospitals NHS Trust is one of the largest acute health providers in
the UK and based in one of the fastest growing and vibrant cities in the
north.
At
Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive,
caring teams who are champions of the Leeds Way values. Our values are part
of what make us different from other trusts, so we see this as a strength, as
well as a responsibility. They have been developed by our staff and set out
what they see as important to how we work.
Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Principal
Duties & Areas of Responsibility
The
postholder will undertake duties within the following range:
To be fully conversant with and
adhere to standard operating procedures, policies and agreed departmental
procedures.
To promptly process patient and/or
other correspondence, documentation, letters, reports etc.
To provide a full clerical support
service to the Department including organising, sorting and filing documents
and papers; dealing with incoming and outgoing paper and electronic post as
required; photocopying, faxing and distributing information by post or email;
typing letters and other documents.
To greet patients and visitors to
the department, providing an efficient and courteous service, referring
queries or concerns regarding patients and other visitors to the department
to appropriate senior staff.
To plan and book appointments in
priority order in accordance with departmental policy in a timely and
efficient manner and arrange transport/interpreting services where
appropriate.
Check/enter patient and /or other
details on the Patient Administration and other Systems.
To request and retrieve relevant
information from the appropriate administration system (electronic or paper
systems) as necessary including patient case notes.
Prepare documentation for
processing, including inputting, photocopying or scanning.
Check documentation is complete and
available when needed in relevant clinic or ward eg casenotes, test results
and X-Rays etc.
Where necessary, to be responsible
for handling and/or banking cash and cheques. May be authorised signatory for
small cash/financial payments.
Report and respond to any system
faults and errors.
Maintain and update
patient/departmental databases, ensuring patient and other information is
accurately recorded, prioritising within departmental guidelines and
escalating unresolved situations/issues to appropriate line manager.
To deal with telephone and
in-person queries from patients and relatives, Trust staff and external
agencies in a polite and helpful manner, observing the need for discretion
and courtesy. Taking responsibility for returning any follow up calls as
necessary.
Follow Departmental/Trust disposal
and destruction procedures of confidential documentation, in line with Data
Protection Act and Confidentiality.
Collect and deliver patient or
other documentation/reports around Trust when required.
Provide suitable cover for other
clerical staff in cases of absences, as delegated by line manager.
Assisting to maintain high
standards of care, including:-
- Maintain a safe working
environment, reporting incidents, accidents, complaints
- Understand the need to maintain and
respect patient confidentiality
- Participate in in-service training
- Participate in mandatory training
annually
- Participate in annual performance
appraisal
Visit and/or work at other
designated Trust sites as required to ensure continuity of service/patient
care.
General office work and any other
duties assigned by the Supervisor/Team Leader or Manager, which may include:-
Monitor and maintain
appropriate/agreed levels of stock and non-stock items, including stationery
and office supplies
maintain diaries for senior staff
Job description
Job responsibilities
Principal
Duties & Areas of Responsibility
The
postholder will undertake duties within the following range:
To be fully conversant with and
adhere to standard operating procedures, policies and agreed departmental
procedures.
To promptly process patient and/or
other correspondence, documentation, letters, reports etc.
To provide a full clerical support
service to the Department including organising, sorting and filing documents
and papers; dealing with incoming and outgoing paper and electronic post as
required; photocopying, faxing and distributing information by post or email;
typing letters and other documents.
To greet patients and visitors to
the department, providing an efficient and courteous service, referring
queries or concerns regarding patients and other visitors to the department
to appropriate senior staff.
To plan and book appointments in
priority order in accordance with departmental policy in a timely and
efficient manner and arrange transport/interpreting services where
appropriate.
Check/enter patient and /or other
details on the Patient Administration and other Systems.
To request and retrieve relevant
information from the appropriate administration system (electronic or paper
systems) as necessary including patient case notes.
Prepare documentation for
processing, including inputting, photocopying or scanning.
Check documentation is complete and
available when needed in relevant clinic or ward eg casenotes, test results
and X-Rays etc.
Where necessary, to be responsible
for handling and/or banking cash and cheques. May be authorised signatory for
small cash/financial payments.
Report and respond to any system
faults and errors.
Maintain and update
patient/departmental databases, ensuring patient and other information is
accurately recorded, prioritising within departmental guidelines and
escalating unresolved situations/issues to appropriate line manager.
To deal with telephone and
in-person queries from patients and relatives, Trust staff and external
agencies in a polite and helpful manner, observing the need for discretion
and courtesy. Taking responsibility for returning any follow up calls as
necessary.
Follow Departmental/Trust disposal
and destruction procedures of confidential documentation, in line with Data
Protection Act and Confidentiality.
Collect and deliver patient or
other documentation/reports around Trust when required.
Provide suitable cover for other
clerical staff in cases of absences, as delegated by line manager.
Assisting to maintain high
standards of care, including:-
- Maintain a safe working
environment, reporting incidents, accidents, complaints
- Understand the need to maintain and
respect patient confidentiality
- Participate in in-service training
- Participate in mandatory training
annually
- Participate in annual performance
appraisal
Visit and/or work at other
designated Trust sites as required to ensure continuity of service/patient
care.
General office work and any other
duties assigned by the Supervisor/Team Leader or Manager, which may include:-
Monitor and maintain
appropriate/agreed levels of stock and non-stock items, including stationery
and office supplies
maintain diaries for senior staff
Person Specification
Experience
Essential
- Willingness to undertake further professional development and training
- Experience in dealing with members of the public in an working environment
Desirable
- Previous NHS experience including Office Administration experience
- Experience of using administrative systems including data entry
- Operation of hospital out-patient receptions
Skills and Behaviours
Essential
- A good team player, with the ability to work in a diverse and demanding environment in a multidisciplinary team
- Excellent communication skills both verbally and written that are clear and concise
- Effective interpersonal skills
- Good organisational and time management skills
- Basic computer literacy and willingness to further undergo training
Desirable
- Ability to use the Trusts Patient Administration System
Qualifications
Essential
- Educated to GCSE Grade C or above in English and Maths
- ECDL qualification or willingness to undertake such training
- Knowledge of Computerised Office Systems
Desirable
- An Administrative qualification eg CLAIT, IBT
Person Specification
Experience
Essential
- Willingness to undertake further professional development and training
- Experience in dealing with members of the public in an working environment
Desirable
- Previous NHS experience including Office Administration experience
- Experience of using administrative systems including data entry
- Operation of hospital out-patient receptions
Skills and Behaviours
Essential
- A good team player, with the ability to work in a diverse and demanding environment in a multidisciplinary team
- Excellent communication skills both verbally and written that are clear and concise
- Effective interpersonal skills
- Good organisational and time management skills
- Basic computer literacy and willingness to further undergo training
Desirable
- Ability to use the Trusts Patient Administration System
Qualifications
Essential
- Educated to GCSE Grade C or above in English and Maths
- ECDL qualification or willingness to undertake such training
- Knowledge of Computerised Office Systems
Desirable
- An Administrative qualification eg CLAIT, IBT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
