Leeds Teaching Hospitals

Clerical Officer (XN02)

This job is now closed

Job summary

An exciting opportunity has become available to join the current administration team, within the cardiac Investigations at the Leeds General Infirmary and Cardio-respiratory investigations at St Jamess University Hospital a clerical officer.

You will be working in a busy clinical department, performing a variety of administration tasks, which will include working with other members of the admin team and service managers to book patient appointments appropriately and ensure all patient access targets are met. You will need to demonstrate excellent organizational skills, be able to work independently, also as part of a team and have excellent communication skills. The ability to liaise with patients, clinical and administration staff within the department and across the organization is also integral to the role.

Previous experience of working within hospital administration would be desirable but not essential. The successful applicant will be working cross-site between the LGI and SJUH.

Expected Shortlisting Date

14/10/2024

Planned Interview Date

17/10/2024

Main duties of the job

To greet patients and visitors to the department, providing an efficient and courteous service.

To provide a full clerical support service to the Department including answering phone calls from patients and staff.

To plan and book appointments in priority order in accordance with departmental policy in a timely and efficient manner

About us

Come and join our team in Leeds and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission.

Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.

At Cardio-Respiratory CSU, we aim to be a fair and supportive CSU with positive, caring teams who are champions of the Leeds Way values. Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

25 September 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-CRS-220

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job description

Job responsibilities

This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.

The post-holder may be the first point of contact for patients and other visitors to the Department.

Job description

Job responsibilities

This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

The post-holder may be the first point of contact for patients and other visitors to the Department.

Person Specification

Qualifications

Essential

Education to GCSE grade C standard, or equivalent, or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Desirable

NVQ 2 Customer Care or equivalent

Experience

Essential

Competent IT Skills
Previous experience working in office environment

Skills & Behaviours

Essential

Good interpersonal skills
Professional attitude
Reliable and trustworthy
Team Player

Person Specification

Qualifications

Essential

Education to GCSE grade C standard, or equivalent, or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Desirable

NVQ 2 Customer Care or equivalent

Experience

Essential

Competent IT Skills
Previous experience working in office environment

Skills & Behaviours

Essential

Good interpersonal skills
Professional attitude
Reliable and trustworthy
Team Player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)