Job summary
An
exciting opportunity has arisen for a highly motivated and enthusiastic
Assistant Business Manager to join our dynamic Operations Centre on a
permanent basis.
The
Operations Centre is the Trusts 24/7 central hub, providing real time
operational oversight across all LTHT sites. By supporting the monitoring of
patient flow, coordinating resources and working closely with clinical and
non clinical teams, the Centre plays a vital role in ensuring safe, efficient
and responsive care. With a Trust wide view of activity, it helps manage
capacity, respond to pressures and maintain smooth day to day operations.
The
post holder will support operational delivery and the administrative
processes that underpin patient flow and discharge. They will hold line
management responsibility for administrative staff, providing day to day
leadership, workload allocation, performance monitoring, appraisals and
support for staff development and wellbeing, ensuring high standards and
adherence to Trust policies is maintained.
The
role is key in supporting effective communication and collaborative working
with system partners, including Leeds Community Healthcare, Leeds City
Council, Adult Social Care and the Integrated Care Board to enable safe and
timely patient flow across organisational boundaries.
Expected Shortlisting
Date
24/03/2026
Planned Interview
Date
31/03/2026
Main duties of the job
As
Assistant Business Manager within the Operations Centre, you will play a
vital role in supporting operational delivery and ensuring the effective
completion of administrative processes that underpin patient flow and
discharge. Your work will directly contribute to improving patient journeys
and enabling safe, timely discharge from the acute setting.
You
will provide day-to-day leadership within the Operations Centre, line
managing administrative staff to ensure appropriate workload allocation, high
performance standards and adherence to operational processes.
Responsibilities include conducting regular 1:1s, appraisals and performance
reviews; supporting staff development and training; fostering a positive,
high-performing team culture; and overseeing rota coordination, sickness
monitoring and HR processes in line with Trust policy.
You
will also lead and contribute to Trust-wide improvement initiatives,
particularly in relation to No Criteria to Reside and patient transport
pathways, while providing operational support to the CSU. This includes
strengthening system coordination, improving the appropriate use of discharge
transport and implementing actions that enhance patient flow and reduce
delays across sites.
This
is a fast-paced role requiring strong leadership, excellent communication
skills and the ability to work flexibly and collaboratively across multiple
teams and sites.
About us
Youll
be part of a supportive, forward thinking team at the heart of Trust
operations, with opportunities to develop your leadership skills and
contribute to improvements that make a real difference to patient care.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
An
exciting opportunity has arisen for a highly motivated and enthusiastic
Assistant Business Manager to join our dynamic Operations Centre on a
permanent basis.
The
Operations Centre is the Trusts 24/7 central hub, providing real time
operational oversight across all LTHT sites. By supporting the monitoring of
patient flow, coordinating resources and working closely with clinical and
non clinical teams, the Centre plays a vital role in ensuring safe, efficient
and responsive care. With a Trust wide view of activity, it helps manage
capacity, respond to pressures and maintain smooth day to day operations.
Youll
be part of a supportive, forward thinking team at the heart of Trust
operations, with opportunities to develop your leadership skills and
contribute to improvements that make a real difference to patient care.
The
post holder will support operational delivery and the administrative
processes that underpin patient flow and discharge. They will hold line
management responsibility for administrative staff, providing day to day
leadership, workload allocation, performance monitoring, appraisals and
support for staff development and wellbeing, ensuring high standards and
adherence to Trust policies is maintained.
The
role is key in supporting effective communication and collaborative working
with system partners, including Leeds Community Healthcare, Leeds City
Council, Adult Social Care and the Integrated Care Board to enable safe and
timely patient flow across organisational boundaries.
As
Assistant Business Manager, you will play a key role in supporting
operational delivery and ensuring the effective completion of administrative
processes that underpin patient flow and discharge across Leeds Teaching
Hospitals NHS Trust (LTHT). Your work will directly contribute to improving
patients hospital journeys and supporting safe, timely discharge beyond the
acute setting.
A
significant element of the role includes line management responsibilities.
You will provide day-to-day leadership, supervision and support to
administrative staff within the Operations Centre, overseeing workload
allocation, performance standards and adherence to operational processes. You
will conduct regular 1:1s, appraisals and performance reviews, support staff
development and training, foster a positive and high-performing team culture,
and manage rota coordination, sickness monitoring and HR processes in line
with Trust policy.
The
role also involves leadership and active participation in Trust-wide
improvement initiatives across LTHT particularly in relation to No Criteria
to Reside and patient transport pathways, alongside supporting the CSU on a
day-to-day basis. This includes driving improvements to discharge transport
options, strengthening system coordination, and implementing actions that
enhance patient flow and reduce unnecessary delays across sites.
This
is a fast-paced environment requiring strong leadership, excellent
communication skills, and the ability to work flexibly and collaboratively
across multiple teams and sites.
Job description
Job responsibilities
An
exciting opportunity has arisen for a highly motivated and enthusiastic
Assistant Business Manager to join our dynamic Operations Centre on a
permanent basis.
The
Operations Centre is the Trusts 24/7 central hub, providing real time
operational oversight across all LTHT sites. By supporting the monitoring of
patient flow, coordinating resources and working closely with clinical and
non clinical teams, the Centre plays a vital role in ensuring safe, efficient
and responsive care. With a Trust wide view of activity, it helps manage
capacity, respond to pressures and maintain smooth day to day operations.
Youll
be part of a supportive, forward thinking team at the heart of Trust
operations, with opportunities to develop your leadership skills and
contribute to improvements that make a real difference to patient care.
The
post holder will support operational delivery and the administrative
processes that underpin patient flow and discharge. They will hold line
management responsibility for administrative staff, providing day to day
leadership, workload allocation, performance monitoring, appraisals and
support for staff development and wellbeing, ensuring high standards and
adherence to Trust policies is maintained.
The
role is key in supporting effective communication and collaborative working
with system partners, including Leeds Community Healthcare, Leeds City
Council, Adult Social Care and the Integrated Care Board to enable safe and
timely patient flow across organisational boundaries.
As
Assistant Business Manager, you will play a key role in supporting
operational delivery and ensuring the effective completion of administrative
processes that underpin patient flow and discharge across Leeds Teaching
Hospitals NHS Trust (LTHT). Your work will directly contribute to improving
patients hospital journeys and supporting safe, timely discharge beyond the
acute setting.
A
significant element of the role includes line management responsibilities.
You will provide day-to-day leadership, supervision and support to
administrative staff within the Operations Centre, overseeing workload
allocation, performance standards and adherence to operational processes. You
will conduct regular 1:1s, appraisals and performance reviews, support staff
development and training, foster a positive and high-performing team culture,
and manage rota coordination, sickness monitoring and HR processes in line
with Trust policy.
The
role also involves leadership and active participation in Trust-wide
improvement initiatives across LTHT particularly in relation to No Criteria
to Reside and patient transport pathways, alongside supporting the CSU on a
day-to-day basis. This includes driving improvements to discharge transport
options, strengthening system coordination, and implementing actions that
enhance patient flow and reduce unnecessary delays across sites.
This
is a fast-paced environment requiring strong leadership, excellent
communication skills, and the ability to work flexibly and collaboratively
across multiple teams and sites.
Person Specification
Experience
Essential
- Previous NHS/hospital experience
- Knowledge of NHS systems
- Experience of organising meetings and minute-taking and/or live typing
- Experience of leading and implementing improvement projects
- Previous line management responsibilities
Qualifications
Essential
- Good general standard of education and experience
- GSCE or equivalent Grade C or above in English and Maths
Skills & behaviours
Essential
- Professional attitude to work, diplomatic and calm under pressure
- An excellent team player
- Ability to communicate effectively and sensitively at all levels
- Ability to work well under pressure
- Excellent organisational, prioritising and time management skills
- Thoroughness and attention to detail, and the ability to manage multiple priorities in a fast-paced environment
- To provide a high standard, confidential, effective and accurate administration service
- Knowledge of Microsoft Office Packages and e-mail technology
- Ability to adapt to change of circumstances in a fast-paced department
- Flexibility to meet the needs of the service
- A knowledge and understanding of discharge and patient flow processes at LTHT and wider systems
Desirable
- Training in service improvement techniques
- Experience in service improvement techniques
- A knowledge of ordering systems including uniforms and general office needs
Additional Requirements
Essential
- Some flexibility regarding work pattern to cover service demand
- Be willing to work within the Trusts policies, e.g. confidentiality, data protection, health and safety, etc
- A willingness to undergo personal development and learn new skills
- Awareness of training and development needs in relation to the post
Person Specification
Experience
Essential
- Previous NHS/hospital experience
- Knowledge of NHS systems
- Experience of organising meetings and minute-taking and/or live typing
- Experience of leading and implementing improvement projects
- Previous line management responsibilities
Qualifications
Essential
- Good general standard of education and experience
- GSCE or equivalent Grade C or above in English and Maths
Skills & behaviours
Essential
- Professional attitude to work, diplomatic and calm under pressure
- An excellent team player
- Ability to communicate effectively and sensitively at all levels
- Ability to work well under pressure
- Excellent organisational, prioritising and time management skills
- Thoroughness and attention to detail, and the ability to manage multiple priorities in a fast-paced environment
- To provide a high standard, confidential, effective and accurate administration service
- Knowledge of Microsoft Office Packages and e-mail technology
- Ability to adapt to change of circumstances in a fast-paced department
- Flexibility to meet the needs of the service
- A knowledge and understanding of discharge and patient flow processes at LTHT and wider systems
Desirable
- Training in service improvement techniques
- Experience in service improvement techniques
- A knowledge of ordering systems including uniforms and general office needs
Additional Requirements
Essential
- Some flexibility regarding work pattern to cover service demand
- Be willing to work within the Trusts policies, e.g. confidentiality, data protection, health and safety, etc
- A willingness to undergo personal development and learn new skills
- Awareness of training and development needs in relation to the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
