Leeds Teaching Hospitals

Assistant Patient Services Co-ordinator (XN04)

The closing date is 15 October 2025

Job summary

An exciting opportunity for an Assistant Patient Services Coordinator to join the Operations Centre team.

This role plays a vital part in supporting the transfer of care throughout LTHT which includes patient flow and timely patient discharge.

This is a full-time position (37.5 hours per week), based across St Jamess Hospital and Leeds General Infirmary.

We are looking for an energetic, motivated, and organised individual to join our dynamic team.

This is an excellent opportunity for someone looking to develop or broaden their knowledge in data handling, discharge processes, and operational flow.

Expected Shortlisting Date

21/10/2025

Planned Interview Date

31/10/2025

Main duties of the job

The role involves liaising with city partners and other organisations. Key responsibilities include:

Daily reporting.

Supporting Clinical Site Managers.

Collaborating with the Discharge and Patient Flow teams.

Your contribution will be instrumental in helping to deliver timely and efficient patient flow and discharge processes Trust-wide.

Were looking for someone who:

Has strong administrative skills and attention to detail.

Can work independently and manage competing priorities.

Demonstrates excellent communication, leadership, and interpersonal skills.

About us

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts, a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

24 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-COO-0090

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job description

Job responsibilities

The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude.

The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.

To provide a high standard confidential, effective and accurate administration service.

Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.

Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.

Responsible for appropriate use of equipment within the working environment.

A willingness to undergo all training requirements necessary for the post.

A business like appearance.

Commitment to own personal & professional development as agreed with their line manager.

Commitment to their teams personal & professional development.

Please note, this role does not have any line management responsibilities.

Job description

Job responsibilities

The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude.

The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.

To provide a high standard confidential, effective and accurate administration service.

Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.

Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.

Responsible for appropriate use of equipment within the working environment.

A willingness to undergo all training requirements necessary for the post.

A business like appearance.

Commitment to own personal & professional development as agreed with their line manager.

Commitment to their teams personal & professional development.

Please note, this role does not have any line management responsibilities.

Person Specification

Experience

Essential

An understanding of NHS/Trust protocols/policies and procedure

Qualifications

Essential

Good general standard of education and experience

Skills & behaviours

Essential

Professional attitude to work, diplomatic and calm under pressure.
Team player.
Ability to communicate effectively at all levels.
Ability to prioritise and organise own workload.
Exceptional customer service skills.
Able to work on own initiative.
Flexibility to meet the needs of the service.
Effective organisational skills.
Knowledge of Microsoft Office Packages and e-mail technology

Desirable

Ability to adapt to change of circumstances.

Person Specification

Experience

Essential

An understanding of NHS/Trust protocols/policies and procedure

Qualifications

Essential

Good general standard of education and experience

Skills & behaviours

Essential

Professional attitude to work, diplomatic and calm under pressure.
Team player.
Ability to communicate effectively at all levels.
Ability to prioritise and organise own workload.
Exceptional customer service skills.
Able to work on own initiative.
Flexibility to meet the needs of the service.
Effective organisational skills.
Knowledge of Microsoft Office Packages and e-mail technology

Desirable

Ability to adapt to change of circumstances.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)