General Manager (XN11)

Job description

Job responsibilities

Responsible for the management of identified clinical and/or related services within a CSU

Manage the performance of the CSU against key targets and measures

Ensure that resources are deployed effectively and that robust processes are in place to support the provision of efficient, high quality, services

Responsible for relevant capital programmes and associated budgets

Ensuring Staff, Patient & Public involvement in service development

Developing and sustaining capacity and capability in the SIM CSU

Ensure that the clinical activities are appropriately recorded in order to maximise income opportunities related to service provision

Engaging on behalf of the SIM CSU with internal and, where appropriate, external stakeholders; promoting partnerships and co-operative working

Ensure business continuity and risk management arrangements are in place in the SIM CSU

Contribute to the delivery of divisional and Trust objectives

CORE KNOWLEDGE AND UNDERSTANDING

Comprehensive knowledge of NHS Improvement Plan and timescales for delivery

Sound knowledge and understanding of developing and presenting effective business cases.

Understanding of Standing Orders, Standing Financial Instructions and Clinical Governance arrangements

Capital and Corporate Planning procedures

Understanding of relevant National Service Frameworks, NICE guidance and other governance initiatives and how they impact on services in the CSU

Understanding of key Policies and Procedures e.g. HR/Risk Management/Clinical Governance.

Commissioning, contracting and service agreements to include payment by results

Understanding of management and operational arrangements in the Trust and wider health community e.g. CCGs, Specialist Commissioning and the Independent Sector.

PHYSICAL EFFORT

Spends large parts of the working day at a PC, on the telephone and attending or travelling to meetings. Combination of sitting, standing and walking.

There is a requirement to carry/move files, presentation equipment, laptops, etc. usually less than 10kg) between various hospital locations - on average x 5 per week.

ii) MENTAL EFFORT

Must be able to cope with large, highly complex and diverse workload requiring a range of skills, working in a high pressure environment

The post holder manages a clinical service or clinical support unit and will be engaged in problem-solving and decision making for a significant part of each day. Examples will include:

Analysis of financial data and strategies to maintain financial balance

Ensuring that business cases are robust and sustainable

Service planning, development and delivery

Strategies to deliver access targets

Effective use of physical resources, including staff

Dealing with complaints and incidents

iii) EMOTIONAL EFFORT

Frequent emotional effort on a daily basis as a consequence of dealing with, e.g.;

Complaints from service users and relatives

Staff grievances, attendance, conduct, etc.

Business/staff reorganisations, particularly where there may be conflicting views about the best approach

Cancelled operations

Managing conflict between individuals or staff groups.

Also required to communicate to staff, senior managers, Board members and external stakeholders on issues where challenge, conflict and differing opinion will occur eg on performance issues, service changes etc

Required to impart unwelcome news to staff relating to disciplinary or grievance issues, service changes, redeployment, performance issues etc. Also required to communicate to staff, senior managers, Board members and external stakeholders on issues where challenge, conflict and differing opinion will occur eg on performance issues, service changes etc.

Deal with a diverse range of difficult and distressing situations on a weekly basis, requiring significant resilience and emotional effort, e.g. responding directly to complainants and discussing sensitive issues with patients and carers. This will occasionally involve having to deal with aggressive communications.

The post holder is likely to encounter hostility and unpleasant behaviour from employees, service users and carers or relatives on a regular basis (average two/three times per week). This will include dealing with verbal aggression from patients/service users on an occasional basis.

Person Specification

Qualifications

Essential

• Educated to Masters level or equivalent professional qualification
• Continuing professional development at Masters level
• Management qualification or post graduate diploma

Skills & Behaviours

Essential

• Strong negotiation and influencing skills and able to manage clinical and business risks developing action plans to improve performance.
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Tact and diplomacy
• Working well under pressure of time and resources and able to develop and deliver business plans and cases
• Fair, honest and consistent in approach
• Self-management, demonstrating resilience
• Excellent change management skills including major service reconfiguration.
• Proven ability to deliver service redesign in complex services involving multiple professional disciplines
• Ability to lead service redesign projects within a multi-disciplinary environment
• Proven track record in the development and delivery of business plans and business development cases which taken account of the organisations strategic direction
• Ability to broker agreements across organisational boundaries to deliver agreed pathways and processes.
• Ability to anticipate problems, appraise risks and make effective decisions and Ability to lead highly complex multidisciplinary teams based on different sites across the organisation.
• Analytical skills, literacy and numeracy. Ability to analyse highly complex data and formulate reports.
• Personal commitment, enthusiasm and professional drive to lead and innovate
• Able to communicate in a highly complex service relating information to senior managers and external customers and Highly credible with clinical staff including senior medical staff

Desirable

• Excellent presentation skills using a range of techniques, software and equipment.

Experience

Essential

• Extensive experience of successful senior management in a complex and multi-disciplinary organisation
• Financial management skills including experience of analysis and interpretation of complex principles and processes linked to income, expenditure and activity data/plans
• Demonstrates ability to develop and utilise effective professional networks
• Operational and business planning and implementation including strategic planning and options appraisal.
• Management of staff from a range of professional and occupational backgrounds

Desirable

• Preparing strategic plans
• NHS hospital management experience
• Demonstrates evidence of innovation in the provision of services

Other Criteria

Essential

• Willingness to undertake training and development as identified through the Personal Development Planning process
• Knowledge of workforce planning principles and practice
• Sound understanding of the NHS plan and modernisation agenda applicable to acute hospitals.
• Comprehensive knowledge and practical understanding of financial and commissioning frameworks. Understanding of PBR and its impact
• Capacity planning, managing waiting lists and developing business cases.
• Knowledge of performance management principles and practice
• Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and National Service Frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)