Job responsibilities
JOB
SUMMARY
Working
closely with an Associate Director of Operations and/ or Director of
Operations you will have the opportunity to develop your own portfolio of
work across a range of areas including
Specific programmes of work linked
to the Operational Transformational Strategy. These are
o Outpatients
o Diagnostics
o Planned Care
o Cancer Care
o Unplanned Care
Supporting service delivery
Supporting the overarching delivery
of the Operational Transformation Strategy
Specialist commissioning including
oversight of CQUINs
You
will have a defined management portfolio to support the delivery of high
quality clinical services supporting effective day to day operational
management across the Trust.
ORGANISATION
CHART
Chief
Operating Officer
ADOP/DOP
Service
Manager
Knowledge,
Skills and Experience Required:
Please
see the attached person specification
Core
Values:
Commitment to ensuring the delivery
of high quality evidence based care
Professional image and positive
approach to problem solving.
Maintain positive working
relationships with others
Commitment to own personal and
professional development and the development of others within the team.
Honest and fair minded with a
positive attitude to change.
Willingness and ability to travel
around and between Trust sites, and to key stakeholders.
Promotes a culture of equality,
mutual respect, and diversity
Is regarded as having integrity and
trusted by others
Core
Behaviours and Skills
Ability to work under significant
and sustained pressure and to highly demanding and often conflicting
timescales.
Ability to maintain systems for
keeping abreast of changes in the NHS and their impact on Corporate Ops
Commitment to team working with the
ability to take personal responsibility for difficult decision making
Ability to monitor, maintain and
improve service delivery
Awareness of strategic direction
and ensure local business plans take account of the overall direction of the
Trust
Ability to communicate and network
effectively, negotiate and influence others taking into account the
multi-professional and organisational cultures
Highly developed communication
skills to enable the development of workforce and capacity planning and
ensure that departmental business plans and continually changing service
plans and schedules are updated to meet service needs
Ability to produce a range of
documents to varying audiences, both internal and external to the Trust some
of which is of a confidential, sensitive or contentious nature
Possess change management skills to
include service reconfiguration
Ability to establish processes and
systems within the service to develop and monitor financial and business
plans working collaboratively with the Clinical Service Units
Core
Knowledge and Understanding:
Demonstrates an understanding of both
the NHS culture and of the cultures of the different health professional
groups
Sound understanding of the NHS
modernisation agenda to include priorities from the Department of Health,
Monitor, Healthcare Commission, National, Local and Trust Targets
Work within the Trusts Standing
Orders and Standing Financial Instructions and Clinical Governance
arrangements
Work within the Trusts Capital and
Corporate Planning procedures
Understanding and experience of
effective information analysis, data interpretation and presentation, and
software applications essential for communicating business, finance and
workforce plans
Good sound knowledge and
understanding of writing comprehensive business cases
Work within the Trusts HR guidance
and toolkits for HR processes to include workforce planning, recruitment and
selection, honorary contracts
Understanding of Trust Policies and
Procedures e.g. HR/Risk Management/Clinical Governance
Understanding of Commissioning,
contracting and service agreements to include payment by results
Understanding of management and
operational arrangements in the Trust
Key
Responsibilities:
1.
Business Delivery and Operational Service Delivery
To lead on the delivery of
programme related targets.
To line manage where appropriate
and have overall accountability for the performance of the patient
administration function, ensuring services are managed within agreed budgets.
To ensure the development of
effective business systems and procedures within the team.
To ensure that appropriate risk
management strategies are developed and that the Corporate Ops risk register
is updated regularly to reflect the current issues facing the service.
To create, collate, interpret,
analyse, data to turn it into useful information to enable the Corporate Ops
team to monitor and control performance and quality along with changes in
financial and activity modelling. This includes the use of formulae.
2.
Service Development
To take lead responsibility for
developing a robust project management framework to support the delivery of
service change, including the preparation of a detailed project plan, key
outcomes, deliverables and timescales.
To ensure that the project is
delivered within the available resources and to the agreed timescales,
providing regular highlight reports to the relevant ADOP/ DOP.
To play a leading role in the
Programmes of Woirk ensuring that the work of various workstreams are on
track, that the programme as a whole is coordinated and that significant issues/problems
are raised in a timely manner, enabling early remedial action if required
through the development of options and recommendations to mitigate risk.
To propose changes to processes,
procedures and patient pathways.
To identify areas of improvement
within the service and lead on the development of required changes to impact
on access, quality, performance and finance. Sometimes these service
developments may have a national profile
To Implement and performance manage
adherence to Trust and departmental / service policies.
To ensure active engagement and
ownership of key stakeholders in the project, liaising with key professions
including clinicians, managers, nursing, service users and planners.
To act as a change agent,
consulting with all involved parties, gaining agreement and approval for new
ways of working. Ensure new patterns
of work are monitored and evaluated.
To establish and maintain an
effective communications strategy, to ensure that all stakeholders are fully
informed.
3.
General Management
To deputise as appropriate
To attend and contribute as a key
member at Team meetings
Investigate complex complaints in
line with the Trusts Complaints Procedure and ensure that all complaints are
used positively to improve service deficiencies.
4.
Research/Audit Activity
To contribute to staff surveys,
patient experience surveys etc to identify areas of improvement.
To regularly conduct audits such as
secretarial audits, outpatient follow ups, re-admissions, monthly key
performance indicators length of stay, theatre utilisation, delayed
discharges
Support the set up of clinical
trials, work with clinical and research teams to monitor the recruitment of
patients and ensure the business process that co-ordinates the R&D
programmes are effective.
Health
and Safety/Risk Management
All staff are responsible for
working with their colleagues to maintain and improve the quality of services
provided to our patients and other service users. This includes complying at all times with
the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety
policies, in particular by following agreed safe working procedures, and
reporting incidents using the Trust Incident Reporting system.
Infection
Control
The jobholder must comply at all
times with the Leeds Teaching Hospitals NHS Trust Infection Control policies,
in particular by practising Universal Infection Control Precautions. Hand
hygiene must be performed before and after contact with patients and their
environment.
Equality
and Diversity
The jobholder must comply with all
policies and procedures designed to ensure equality of employment and that
services are delivered in ways that meet the individual needs of patients and
their families. No person whether they
are staff, patient or visitor should receive less favourable treatment
because of their gender, ethnic origin, age, disability, sexual orientation,
religion etc.
Patient
and Public Involvement
The Trust has a statutory duty to
involve patients and public in evaluating and planning services. All staff has a responsibility to listen to
the views of patients and to contribute to service improvements based on
patient feedback.
Training
and Personal Development - Continuous Professional Development
The jobholder must take
responsibility in agreement with his/her line manager for his/her own
personal development by ensuring that Continuous Professional Development
remains a priority. The jobholder will
undertake all mandatory training required for the role.
Respect
for Patient Confidentiality
The jobholder should respect
patient confidentiality at all times and not divulge patient information
unless sanctioned by the requirements of the role.
6. COMMUNICATION & WORKING
RELATIONSHIPS
Key stakeholders:
Clinicians
Managers
Nursing
staff
Service
users
Business
Unit Supply Personnel
Developing presentations to lead,
influence and engage with multi-disciplinary teams
Negotiation and influence outside
of own service eg with other Clinical Service Units, and specialties.
Provide general non clinical advice
to patients eg on position on waiting lists, plans for when they will be
treated, by whom, dates for operations and clinics etc.
