Job summary
We
are looking for an energetic and well motivated individual with excellent
organisational and interpersonal skills to join the Leeds Childrens Hospital
Management Team as a Service Manager, managing multiple specialties within
the Childrens Hospital.
Leeds
Childrens Hospital covers 27 medical and surgical specialties and is one of
the largest specialist childrens hospitals in the country. We have over 20
inpatient wards, employ over 800 nurses and last year held over 170,000
outpatient appointments and treated over 25,000 surgical patients both
electively/non-electively.
We
are proud to be part of one of the largest teaching hospitals in the country,
Leeds Teaching Hospitals NHS Trust. We work closely with Leeds Community
Trust and primary care in Leeds, secondary care providers across Yorkshire
and other specialist children's hospitals. We believe that collaboration with
partners is key to the delivery of outstanding patient centred care.
Expected Shortlisting
Date
13/02/2026
Planned Interview
Date
27/02/2026
Main duties of the job
The
Service Manager role is a key member of our Leeds Childrens Hospital
Management Team who will manage a complex programme of interdependent
projects across more than one Business Unit to ensure development of
financially affordable solutions to capacity and quality constraints in Leeds
Childrens Hospital, based at Leeds General Infirmary. This will enable the
development, delivery and maintenance of all access targets ensuring clinical
pathways are as efficient and effective as possible for our patients. Working
in partnership with clinical staff, commissioners, managers and users, the
post holder will lead the redesign of services and business processes and be
responsible for facilitating the involvement of all stakeholders to ensure
timescales are met and service benefits realised.
We
believe that robust business management and quality improvement are essential
to underpinning excellent and efficient clinical care and are looking to
recruit someone who shares this value.
About us
Leeds
Childrens Hospital covers 27 medical and surgical specialties and is one of
the largest specialist childrens hospitals in the country. We have over 20
inpatient wards, employ over 800 nurses and last year held over 170,000
outpatient appointments and treated over 25,000 surgical patients both
electively/non-electively.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
Service Manager will manage a complex programme of interdependent projects
across more than one Business Unit to ensure development of financially
affordable solutions to capacity and quality constraints in Leeds Childrens
Hospital, based at Leeds General Infirmary.
This will enable the development, delivery and maintenance of all
access targets, cancer capacity and cancelled operations target, activity
plan and maximising data capture and coding efficiencies. Working in
partnership with clinical staff, commissioners, managers and users, the post
holder will lead the redesign of services and business processes and be
responsible for facilitating the involvement of all stakeholders to ensure
timescales are met and service benefits realised. The Service Manager will
ensure that robust activity and financial management systems are in place
during the planning period to maintain business continuity. Specifically the
post holder will line manage the Clinical Service Unit Business Manager,
ensuring that operational and access targets are met, and take the lead in
developing effective business processes and systems within the Leeds
Childrens Hospital to enable the sustained delivery of key operational
targets.
Job description
Job responsibilities
The
Service Manager will manage a complex programme of interdependent projects
across more than one Business Unit to ensure development of financially
affordable solutions to capacity and quality constraints in Leeds Childrens
Hospital, based at Leeds General Infirmary.
This will enable the development, delivery and maintenance of all
access targets, cancer capacity and cancelled operations target, activity
plan and maximising data capture and coding efficiencies. Working in
partnership with clinical staff, commissioners, managers and users, the post
holder will lead the redesign of services and business processes and be
responsible for facilitating the involvement of all stakeholders to ensure
timescales are met and service benefits realised. The Service Manager will
ensure that robust activity and financial management systems are in place
during the planning period to maintain business continuity. Specifically the
post holder will line manage the Clinical Service Unit Business Manager,
ensuring that operational and access targets are met, and take the lead in
developing effective business processes and systems within the Leeds
Childrens Hospital to enable the sustained delivery of key operational
targets.
Person Specification
Qualifications
Essential
- Graduate level qualification
- Understanding of the Health and Social Care management environment and roles and responsibilities within it.
- Performance management methodology
Desirable
- Management Qualification Masters degree in relevant subject
- Experience of all activity targets, managing waiting lists and maximising income
Skills & Behaviours
Essential
- Ability to analyse complex information to support managerial decision making
- Good communication, presentation & interpersonal skills
- Performance Management Skills
- Strong prioritisation skills with the ability to manage competing demands
- Able to influence, negotiate and build working relationships
- Self motivated, highly organised, focussed and results orientated and can lead and deliver through others
- Ability to cope with high levels of pressure
Desirable
- High degree of report writing skills
- Ability to cope with high levels of pressure
- Able to influence, inspire and effectively work with those around him/her
Experience
Essential
- At least three years experience at middle management level in the NHS, including business planning, budgetary management and service improvement
- Able to prepare business cases/lead others through the process
Desirable
- Experience in presentation, coaching and facilitation
Person Specification
Qualifications
Essential
- Graduate level qualification
- Understanding of the Health and Social Care management environment and roles and responsibilities within it.
- Performance management methodology
Desirable
- Management Qualification Masters degree in relevant subject
- Experience of all activity targets, managing waiting lists and maximising income
Skills & Behaviours
Essential
- Ability to analyse complex information to support managerial decision making
- Good communication, presentation & interpersonal skills
- Performance Management Skills
- Strong prioritisation skills with the ability to manage competing demands
- Able to influence, negotiate and build working relationships
- Self motivated, highly organised, focussed and results orientated and can lead and deliver through others
- Ability to cope with high levels of pressure
Desirable
- High degree of report writing skills
- Ability to cope with high levels of pressure
- Able to influence, inspire and effectively work with those around him/her
Experience
Essential
- At least three years experience at middle management level in the NHS, including business planning, budgetary management and service improvement
- Able to prepare business cases/lead others through the process
Desirable
- Experience in presentation, coaching and facilitation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
