Leeds Teaching Hospitals

Assistant Patient Services Co-ordinator (XN04)

The closing date is 09 October 2025

Job summary

We have an exciting opportunity for 2 Assistant Patient Services Coordinator to join the Children's hospital. As part of a friendly and supportive administrative and managerial team, youll lead the administration and clerical teams, work closely with clinical staff, and play a key role in delivering outstanding patient care. Were seeking an enthusiastic, team-oriented individuals with strong leadership skills who can inspire their teams to achieve positive and successful outcomes. This role offers both rewarding challenges and the chance to make a real difference. Located at the Leeds General Infirmary, you will join a collaborative team of Assistant Patient Services Co-ordinators and Patient Services Co-ordinators, working together to manage the operational workforce and delivery of trust goals. For the successful candidate, flexible working options are available, including condensed hours and hybrid working. As a Childrens Hospital, we take pride in promoting and supporting flexible working arrangements across all our teams within the CSU.

Expected Shortlisting Date

10/10/2025

Planned Interview Date

17/10/2025

Main duties of the job

The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitively and effectively with a wide range of people, including medical staff, patients, and other colleagues. You will support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality.

The Assistant PSC will manage their defined areas within the speciality and will be responsible for prioritising tasks, delegating work, creating strong communication networks, developing staff, and reviewing working practices to ensure the effective running of the department As the Assistant PSC you will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

About us

The Leeds Childrens hospital is one of the largest childrens hospitals in the UK. We offer a wide range of secondary, tertiary and supra-regional services.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-CHI-0430

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS13EX


Job description

Job responsibilities

The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality.

Please see the attached job description for further information.

Job description

Job responsibilities

The Assistant PSC will provide a high-quality service in line with Trust standards and be able to communicate sensitivity and effectively with a wide range of people including medical staff, patients and colleagues. Support the Patient Services Co-ordinator and the Business Manager in delivering the services for the speciality.

Please see the attached job description for further information.

Person Specification

Qualifications

Essential

  • Good standard of education at a minimum of GCSE (or equivalent) level in Maths and English

Experience

Essential

  • Thorough knowledge of patient administration processes and systems
  • Knowledge of NHS RTT pathways
  • Experience of staff management including recruitment, retention and HR processes
  • Knowledge of Microsoft Office Packages and e-mail technology.
  • Understanding of data confidentiality and information governance policies.

Skills & behaviours

Essential

  • Professional attitude to work, diplomatic and calm under pressure.
  • Ability to communicate effectively at all levels.
  • Ability to prioritise and organise own workload and adhere to deadlines
  • Ability to motivate staff
  • Exceptional customer/patient service skills.
Person Specification

Qualifications

Essential

  • Good standard of education at a minimum of GCSE (or equivalent) level in Maths and English

Experience

Essential

  • Thorough knowledge of patient administration processes and systems
  • Knowledge of NHS RTT pathways
  • Experience of staff management including recruitment, retention and HR processes
  • Knowledge of Microsoft Office Packages and e-mail technology.
  • Understanding of data confidentiality and information governance policies.

Skills & behaviours

Essential

  • Professional attitude to work, diplomatic and calm under pressure.
  • Ability to communicate effectively at all levels.
  • Ability to prioritise and organise own workload and adhere to deadlines
  • Ability to motivate staff
  • Exceptional customer/patient service skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS13EX


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS13EX


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Patient Services Co-Ordinator

Siobhan Jordan

siobhan.jordan2@nhs.net

Details

Date posted

17 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-CHI-0430

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS13EX


Supporting documents

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