Family Support Worker (XR03)

Job description

Job responsibilities

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Acts in accordance with The Leeds Way at all times.

Act in such a way that safeguards the health and wellbeing of children and vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies.

Raise concerns with regards to risk, danger, malpractice or wrong doing by following the LTHT Whistleblowing policy and supporting processes.

Undertake mandatory and priority training within the required time scales

Comply with the wearing of PPE as appropriate to the clinical situation - this may involve wearing face masks for a considerable length of time

Engages in the Leeds Improvement Method to improve the quality and safety of our services.

Responsibilities for patient and client care

- Assesses, plans, implements, and evaluates programmes of practical and emotional support, under the supervision of the Senior Clinical Nurse Specialist or a designated deputy.

- Organises own client-based workload.

Freedom to act

- Refer patients and families as appropriate to other members of the multi-disciplinary team

- Able to act independently and competently when making decisions within the remit of their job roles.

- Make decisions regarding support-based assessments and interventions within clearly defined policies and protocols.

- Work as a team member as well as on own

Communication

- Maintains accurate records using the Leeds Teaching Hospitals Trusts documentation.

- Establish and maintain effective communication with patients, significant others and patient groups.

- Demonstrate a variety of communication skills with patients who may have communication difficulties e.g. or other linguistic issues.

- Demonstrate good communication skills in difficult circumstances.

- Support patients and their families communicating sensitive condition related information to the relevant clinical teams.

- Liaise with Community and Charity Services (as appropriate) to ensure seamless provision of care delivery.

Education and Training

- Provide training and education of learners and other clinical staff where appropriate.

- Actively participate in the development of own personal development plan and performance review

- Keep up to date with developments, advances within the specialty where appropriate.

Leadership and management

- Engages users and carers views on service delivery and development.

- Contribute to policy and protocol development for speciality area.

- Exercises a personal duty of care in relation to equipment, resource and stock control utilising equipment and supplies appropriately.

- The postholder will undertakes any surveys or audits as requested or appropriate in own area of work.

THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values.

Additionally, the following are core values which relate specifically to this post:

Equality - supporting all families fairly.

Individuality - recognising children, young people and their families as individuals and being flexible and respectful in the approach to care.

Transparency - being honest, cost efficient and accountable.

Courage - advocating change, raising awareness, and facing challenge.

Person Specification

Experience

Essential

• Extensive experience of direct work with children and young people and their parents.

Desirable

• Knowledge and experience of working with children and young people in the health sector.

Qualifications

Essential

• Level 3 NVQ in Health Care or Health and Social Care
• Commitment to training and continuing professional development.

Desirable

• Communication skills training

Additional Requirements

Essential

• Full clean drivers licence and access to own vehicle.
• Ability to travel to venues external to the LTHT: other healthcare settings, homes and schools.
• Flexibility in working pattern. There will be some evening and weekend work.

Skills & behaviours

Essential

• Excellent communication skills.
• Ability to communicate with children, young people and adults with compassion and empathy.
• Understanding of the development needs of children and young people.
• Ability to work independently and as part of a team.
• Able to organise and prioritise workload.
• Ability to set up and deliver programmes of family support work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS13EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)