Job summary
Expected Shortlisting
Date
14/04/2026
Planned Interview
Date
20/04/2026
To
ensure the provision of an efficient and effective administration service to
support the delivery of clinical services to patients.
The
post holder will provide managerial support to members of the Prescription
Management Team. They will be responsible for the day to day operational
management of the Prescription Management team and access services for the
Rheumatology Department at Chapel Allerton Clinical Service Unit. The post
holder will ensure the provision of a highly effective prescription
management homecare service within the Rheumatology Department. They will
also provider support and advice on patient administration/queries in
collaboration with the Rheumatology MDT.
Main duties of the job
Provide
leadership, management and supervision to the prescription management
homecare team for Rheumatology within the CSU
Establish
robust communication systems with all staff, ensuring that supervisory staff
conduct regular, effective team meetings.
Lead
the recruitment and selection of patient administration staff within the
Rheumatology. Ensure systems are in place for induction and orientation of
new staff.
Undertake
staff appraisals and compile personal development plans in accordance with
trust policy. Provide support for staff in undertaking continuing personal
development opportunities.
Implement
Trust Attendance Management policy and maintain records for all staff. Manage
staff annual leave, sickness absence, capability and staff grievances with
support as required.
About us
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values
are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally,
the following are core values which relate specifically to this post:
The
post-holder is expected to be committed to providing the highest quality of
administrative support to the Business/Access Manager and CSU, with the
patients experience and quality of care paramount.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Ensure
that all members of staff work co-operatively with staff within and outside
the Rheumatology to ensure delivery of a high quality service.
Take
a lead role in reviewing and implementing new systems to ensure that the
prescription management team functions effectively.
Ensure
that both an effective working relationship and good communication is
maintained between all grades of staff, promoting positive morale within the
team through mutual co-operation.
Establish
and maintain effective training plans to ensure that staff follow correct
policy and procedure and respond to developments in the service. Ensure that
staff are able to use electronic patient administration systems, providing
support where appropriate.
Develop
effective relations with peers, working in co-operation and contributing to
cover arrangements for annual leave, sickness and other absence.
Ensure
that the provision of administration/access processes and services are of the
highest quality and that they are responsive to the needs of patients, carers
and the clinical teams, and that all processes adhere to Trust policy.
Take
a lead role in soliciting the views of patients, carers and members of the
public in respect of the administrative services provided by the CSU.
Job description
Job responsibilities
Ensure
that all members of staff work co-operatively with staff within and outside
the Rheumatology to ensure delivery of a high quality service.
Take
a lead role in reviewing and implementing new systems to ensure that the
prescription management team functions effectively.
Ensure
that both an effective working relationship and good communication is
maintained between all grades of staff, promoting positive morale within the
team through mutual co-operation.
Establish
and maintain effective training plans to ensure that staff follow correct
policy and procedure and respond to developments in the service. Ensure that
staff are able to use electronic patient administration systems, providing
support where appropriate.
Develop
effective relations with peers, working in co-operation and contributing to
cover arrangements for annual leave, sickness and other absence.
Ensure
that the provision of administration/access processes and services are of the
highest quality and that they are responsive to the needs of patients, carers
and the clinical teams, and that all processes adhere to Trust policy.
Take
a lead role in soliciting the views of patients, carers and members of the
public in respect of the administrative services provided by the CSU.
Person Specification
Qualifications
Essential
- Good general standard of education
- Training in the use of PAS
- Training in Excel, Word and the use of databases
Desirable
- Training in Excel, Word and the use of databases
- Training in service improvement techniques
Skills & behaviours
Essential
- The post-holder will be expected to be an enthusiastic member of the team, with the ability to act flexibly to meet the evolving needs of the CSU. The Patient Services Co-ordinator will be committed t
- The post-holder will be expected to have an open, supportive working relationship with the staff in their team to encourage professional development and to meet the objectives of the CSU.
- Ability to work well under pressure
Experience
Essential
- Experience of managing a team of administration staff
- Experience of working with clinicians
Desirable
- Experience of service re-design
Person Specification
Qualifications
Essential
- Good general standard of education
- Training in the use of PAS
- Training in Excel, Word and the use of databases
Desirable
- Training in Excel, Word and the use of databases
- Training in service improvement techniques
Skills & behaviours
Essential
- The post-holder will be expected to be an enthusiastic member of the team, with the ability to act flexibly to meet the evolving needs of the CSU. The Patient Services Co-ordinator will be committed t
- The post-holder will be expected to have an open, supportive working relationship with the staff in their team to encourage professional development and to meet the objectives of the CSU.
- Ability to work well under pressure
Experience
Essential
- Experience of managing a team of administration staff
- Experience of working with clinicians
Desirable
- Experience of service re-design
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
