Job summary
Expected Shortlisting
Date
09/01/2026
Planned Interview
Date
16/01/2026
The
Admin Officer will provide a high-quality service in line with Trust
standards and be able to communicate sensitivity and effectively with a wide
range of people including medical staff, patients and colleagues. Support the
Patient Services Co-ordinator in delivering the services for the speciality.
To
undertake a range of clerical and administrative duties which will include
receiving and checking documentation, reports and patient information,
processing appropriately within departmental guidelines, entering information
onto the appropriate IT system and retrieving information as and when
required.
Main duties of the job
The
post holder will work within the department/team to which they are assigned,
working within standard operating procedures, policies and agreed local
procedures relevant to that Department. The role may be patient facing or
non-patient facing.
The
postholder may be the first point of contact for patients and other visitors
to the Department.
About us
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values
are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
Leeds
Teaching Hospitals is one of the largest employers in Leeds, employing over
20,000 staff and providing care to 1.6 million patients every year.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
Endocrinology team have an excellent opportunity for an enthusiastic and
highly motivated individual to join their administration support team. The
prime responsibility of the post holder will be to provide a professional
service supporting the clinical teams to provide the best possible care for
our patients. Duties include general administrative tasks, booking and
rearranging appointments, helping with telephone or email queries and dealing
with patient requests. This role will include reception/clinic cover
dependent on demand. The post holder will be working closely with medical,
nursing and other administrative staff.
Applicants
should be able to communicate effectively with a wide range of people
including hospital staff and the general public. In addition, the successful
applicant should demonstrate excellent organisational skills, be able to work
as part of a team and able to manage their own workload.
Dealing
with surgical appointment bookings through patient tracking lists, telephone
calls and queries.
Dealing
with enquiries from hospital staff, outside agencies and patients.
Work
as part of a team to ensure that all phone calls are answered within the
department during core office hours.
General
clerical duties which include filing, photocopying and faxing. The
departmental email account, issuing letters, and appointment bookings and
queries.
To
provide cover for other team clerical staff when on annual leave or sick
leave.
Job description
Job responsibilities
The
Endocrinology team have an excellent opportunity for an enthusiastic and
highly motivated individual to join their administration support team. The
prime responsibility of the post holder will be to provide a professional
service supporting the clinical teams to provide the best possible care for
our patients. Duties include general administrative tasks, booking and
rearranging appointments, helping with telephone or email queries and dealing
with patient requests. This role will include reception/clinic cover
dependent on demand. The post holder will be working closely with medical,
nursing and other administrative staff.
Applicants
should be able to communicate effectively with a wide range of people
including hospital staff and the general public. In addition, the successful
applicant should demonstrate excellent organisational skills, be able to work
as part of a team and able to manage their own workload.
Dealing
with surgical appointment bookings through patient tracking lists, telephone
calls and queries.
Dealing
with enquiries from hospital staff, outside agencies and patients.
Work
as part of a team to ensure that all phone calls are answered within the
department during core office hours.
General
clerical duties which include filing, photocopying and faxing. The
departmental email account, issuing letters, and appointment bookings and
queries.
To
provide cover for other team clerical staff when on annual leave or sick
leave.
Person Specification
Qualifications
Essential
- Education to GCSE grade C standard or equivalent in Maths and English.
Desirable
- Basic computer/typing qualifications
Skills & behaviours
Essential
- Motivated, keen to learn
- Reliable
- Trustworthy
- Flexible approach to duties and working practices
Experience
Essential
- Must be competent with using Patient Centre (PAS) for booking clinic appointments
Desirable
- Experience of clinic management using Clinicom
Additional Requirements
Essential
- Must be willing to work within the Trusts policies e.g. confidentiality, data protection, health and safety etc.
Person Specification
Qualifications
Essential
- Education to GCSE grade C standard or equivalent in Maths and English.
Desirable
- Basic computer/typing qualifications
Skills & behaviours
Essential
- Motivated, keen to learn
- Reliable
- Trustworthy
- Flexible approach to duties and working practices
Experience
Essential
- Must be competent with using Patient Centre (PAS) for booking clinic appointments
Desirable
- Experience of clinic management using Clinicom
Additional Requirements
Essential
- Must be willing to work within the Trusts policies e.g. confidentiality, data protection, health and safety etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
