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Medical Secretary - Dermatology

Leeds Teaching Hospitals

The closing date is 22 May 2025

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Job summary

Expected Shortlisting Date

21/05/2025

Planned Interview Date

29/05/2025

An exciting opportunity has arisen for an enthusiastic and patient centered individual to join Chapel Allerton Hospital Clinical Services Unit (CSU), in the role of Medical Secretary for Dermatology.

The position will be based within the CAH CSU scheduling team at Chapel Allerton Hospital. Applicants should have a responsible attitude, be proactive, and be able to demonstrate the ability to use their own initiative. Excellent communication skills are essential as you will be required to liaise with patients, clinical and administration teams.

The post holder will be required to work as part of a team providing and excellent service for patients on the 18 week and cancer pathways.

For further information or an informal discussion about this position please contact Lauren Ramsden 0113 3924355 or Jade Ramsden 0113 3924371, Senior Secretaries for Dermatology.

Main duties of the job

Work as part of a team to ensure that all clinical correspondence is turned around in a timely manner to allow patients to move through their pathway without any delays

Typing to be completed timely.

To book appointment as and when required.

Manage waiting lists.

Work with Consultants and their medical teams.

Manage their workload in line with departmental requirements or as identified by the Senior Medical Secretary.

Deal with patient enquiries.

Play a key role in ensuring that patients move systematically through their pathways by ensuring that the next steps are in the pipeline.

About us

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9298-CAH-092

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job description

Job responsibilities

To provide a comprehensive and high quality medical secretarial service to support clinical teams (Consultants, their medical teams e.g. junior medical staff or specialist nursing staff as appropriate) in delivering high quality care to the patients of Leeds and beyond. This role will additionally make a key contribution in improving the patient experience by supporting Directorate teams with the movement of patients through their 18-week pathway or other national waiting time standards as appropriate.

Job description

Job responsibilities

Person Specification

Experience

Essential

Using a variety of Microsoft office packages including word, excel and PowerPoint
Prioritising and managing workload to meet deadlines

Desirable

Using patient information systems such as PAS & PPM+
Previous secretarial experience in a healthcare setting

Qualifications

Essential

Audio typing/Word Processing Skills (RSA II) or equivalent experience
GCSE Grade C or above English and Maths or equivalent

Additional Requirements

Essential

Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.
Assist in the coordination of test results, bringing these to the attention of the consultant and taking resulting action as required

Skills & behaviours

Essential

Interpersonal and communication skills
Organisational skills and time management
Understanding of customer care principles
Ability to work as part of a team
Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy

Desirable

A good understanding of relevant Trust standards and National Waiting Time Standards e.g. 5-day turnaround of clinical correspondence, 18 week wait for patients

Person Specification

Experience

Essential

Using a variety of Microsoft office packages including word, excel and PowerPoint
Prioritising and managing workload to meet deadlines

Desirable

Using patient information systems such as PAS & PPM+
Previous secretarial experience in a healthcare setting

Qualifications

Essential

Audio typing/Word Processing Skills (RSA II) or equivalent experience
GCSE Grade C or above English and Maths or equivalent

Additional Requirements

Essential

Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.
Assist in the coordination of test results, bringing these to the attention of the consultant and taking resulting action as required

Skills & behaviours

Essential

Interpersonal and communication skills
Organisational skills and time management
Understanding of customer care principles
Ability to work as part of a team
Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy

Desirable

A good understanding of relevant Trust standards and National Waiting Time Standards e.g. 5-day turnaround of clinical correspondence, 18 week wait for patients

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.