Job summary
Expected Shortlisting
Date
17/04/2025
Planned Interview
Date
22/04/2025
An
exciting opportunity has become available to join the Dermatology
Administration Team based at Chapel Allerton Hospital as a clerical
officer/typist.
You
will be working in a busy clinical department, performing a variety of
administration tasks, which will include working with other members of the
admin team and service managers to book patient appointments appropriately
and ensure all patient access targets are met. You will need to demonstrate
excellent organizational skills, be able to work independently, also as part
of a team and have excellent communication skills. The ability to liaise with
patients, clinical and administration staff within the department and across
the organization is also integral to the role.
Previous
experience of working within hospital administration would be desirable but
not essential.
This
role is a part-time 30 hours per week Monday to Friday (09:30 - 16:00 or
10:00 - 16:30).
Main duties of the job
To
provide a full clerical support service to the Department including
organising, sorting and filing documents and papers; dealing with incoming
and outgoing paper and electronic post as required; photocopying, faxing and
distributing information by post or email; typing letters and other
documents, answering phone calls from patients and staff.
To
plan and book appointments in priority order in accordance with departmental
policy in a timely and efficient manner.
Check/enter
patient and /or other details on the Patient Administration and other
Systems.
About us
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of
Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across
West Yorkshire and Harrogate working together to provide the best possible
care for our patients.
By
bringing together the wide range of skills and expertise across West
Yorkshire and Harrogate we are working differently, innovating and driving
forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS
Trust this is your opportunity to be a part of that change.
WYAAT
is the acute sector arm of the West Yorkshire and Harrogate Health and Care
Partnership, one of the largest integrated care systems in the country. The
Partnerships ambition is for everyone to have the best possible health and
wellbeing, and the work of WYAAT, and each individual trust, supports that
ambition.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
To
be fully conversant with and adhere to standard operating procedures,
policies and agreed departmental procedures.
To
promptly process patient and/or other correspondence, documentation, letters,
reports etc.
To
provide a full clerical support service to the Department including
organising, sorting and filing documents and papers; dealing with incoming
and outgoing paper and electronic post as required; photocopying, faxing and
distributing information by post or email; typing letters and other
documents.
To
greet patients and visitors to the department, providing an efficient and
courteous service, referring queries or concerns regarding patients and other
visitors to the department to appropriate senior staff.
To
plan and book appointments in priority order in accordance with departmental
policy in a timely and efficient manner and arrange transport/interpreting
services where appropriate.
Check/enter
patient and /or other details on the Patient Administration and other
Systems.
To
request and retrieve relevant information from the appropriate administration
system (electronic or paper systems) as necessary including patient case
notes.
Prepare
documentation for processing, including inputting, photocopying or scanning.
Job description
Job responsibilities
To
be fully conversant with and adhere to standard operating procedures,
policies and agreed departmental procedures.
To
promptly process patient and/or other correspondence, documentation, letters,
reports etc.
To
provide a full clerical support service to the Department including
organising, sorting and filing documents and papers; dealing with incoming
and outgoing paper and electronic post as required; photocopying, faxing and
distributing information by post or email; typing letters and other
documents.
To
greet patients and visitors to the department, providing an efficient and
courteous service, referring queries or concerns regarding patients and other
visitors to the department to appropriate senior staff.
To
plan and book appointments in priority order in accordance with departmental
policy in a timely and efficient manner and arrange transport/interpreting
services where appropriate.
Check/enter
patient and /or other details on the Patient Administration and other
Systems.
To
request and retrieve relevant information from the appropriate administration
system (electronic or paper systems) as necessary including patient case
notes.
Prepare
documentation for processing, including inputting, photocopying or scanning.
Person Specification
Skills & behaviours
Essential
- Flexible approach to duties and working practices
- Able to work as part of a multidisciplinary team
- Effectively communicate with patients and team members
Qualifications
Essential
- Education to GCSE grade C standard, or equivalent, or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
- Audio typing/Word Processing Skills (RSA II) or equivalent experience
- A range of Patient Administration and other Systems.
Experience
Essential
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Previous experience in an office environment
- Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training) Excellent customer care skills
Desirable
- Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures
- Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved.
Additional Requirements
Essential
- Good interpersonal skills Standard keyboard skills Able to work on own initiative within agreed guidelines Team Working
Person Specification
Skills & behaviours
Essential
- Flexible approach to duties and working practices
- Able to work as part of a multidisciplinary team
- Effectively communicate with patients and team members
Qualifications
Essential
- Education to GCSE grade C standard, or equivalent, or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2
- Audio typing/Word Processing Skills (RSA II) or equivalent experience
- A range of Patient Administration and other Systems.
Experience
Essential
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Previous experience in an office environment
- Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training) Excellent customer care skills
Desirable
- Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures
- Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved.
Additional Requirements
Essential
- Good interpersonal skills Standard keyboard skills Able to work on own initiative within agreed guidelines Team Working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
