Job summary
An
exciting opportunity has arisen in the Urology CNS Service for a part-time
band 3 Medical Secretary post ~ 18.75 hours.
The
role will be working with our friendly and supportive secretarial teams and
will be primarily supporting the Clinical Nurse Specialist Service.
The
role will be a blend of working from our urology office at St Jamess
Hospital and working from home (1 day per week) with some flexibility on
working patterns within the hours of the urology service.
The
ideal candidate will be a caring, empathetic, and organised individual.
Secretarial experience would be an advantage however transferable skills from
similar roles would also be suitable for the position should the candidate
wish to pursue this line of career.
Main duties of the job
The
role will provide secretarial support to the Urology Service within the
Clinical Nurse Specialist Team in a secretarial and administrative capacity
to facilitate excellent patient care
The
primary function of the role will be to type and issue correspondence to
patients and other healthcare providers. This will be typing letters from
verbal digital dictation from our EPRO system on behalf of our clinical
colleagues.
The
position will also include dealing with telephone enquiries from patients,
colleagues and other healthcare professionals. This can be a very busy environment and the
successful candidate will need to demonstrate strong communication skills,
good prioritisation skills and an ability to meet deadlines.
About us
The
Urology Department is part of the Leeds Teaching Hospitals Trust (LTHT) and
as such have a strong commitment to the values of being Patient Centred,
Fair, Accountable, Empowered and Collaborative. We want to make our
recruitment process as fair, inclusive and transparent as possible. As an
organisation we have a huge network of colleagues with varied skills and
experiences, LTHT is an excellent place to develop skills, networks and
careers.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
To
provide a comprehensive and high quality medical secretarial service to
support Clinical Nurse Specialist within the Urology Oncology / Benign
Service.
The
Urology Service also consists of a large Urology clinical team (Consultants,
their medical teams e.g. junior medical staff as appropriate) in delivering
high quality care to the patients of Leeds and beyond. This role will
additionally make a key contribution in improving the patient experience by
supporting Directorate teams with the movement of patients through their
18-week pathway or other national waiting time standards as appropriate.
Duties
and responsibilities
Clinical
Correspondence & Support to patients and other Clinical Services.
Typing/proof
reading clinical correspondence relating to outpatient attendances and other
patient related correspondence on behalf of the CNS Service.
Use
a range of IT skills to support the clinical work of the consultant e.g. use
of databases and spread sheets.
Support
administrative process as deemed appropriate by the Senior Secretary.
To
support the CNS Teams in the delivery of excellent patient care by actively
working with colleagues and other departments to ensure that all patients
registered within the service are proactively supported through their patient
journey.
Answer
phone calls and deal with enquiries relating to patients and clinical work
from a variety of sources, directly resolving where possible or transferring
to appropriate personnel.
Liaise
with GPs, hospital staff and others on behalf of CNS in relation to clinical
workload.
Provide
information to Senior Medical Secretary, as appropriate, relating to workload
and work outstanding.
Provide
secretarial / admin cover for other members in the team when staff are taking
annual leave or sick leave.
Prolonged
periods of concentration are required for transcribing or proof-reading
medical correspondence and using patient related information. This may
frequently be interrupted with phone calls or via face-to-face contact with
other members of the team.
The
post holder will be handling sensitive patient-related information on a daily
basis and as such may be regularly (daily) subjected to difficult and
emotional situations such as serious illness, bereavement or anxious family
members.
Job description
Job responsibilities
To
provide a comprehensive and high quality medical secretarial service to
support Clinical Nurse Specialist within the Urology Oncology / Benign
Service.
The
Urology Service also consists of a large Urology clinical team (Consultants,
their medical teams e.g. junior medical staff as appropriate) in delivering
high quality care to the patients of Leeds and beyond. This role will
additionally make a key contribution in improving the patient experience by
supporting Directorate teams with the movement of patients through their
18-week pathway or other national waiting time standards as appropriate.
Duties
and responsibilities
Clinical
Correspondence & Support to patients and other Clinical Services.
Typing/proof
reading clinical correspondence relating to outpatient attendances and other
patient related correspondence on behalf of the CNS Service.
Use
a range of IT skills to support the clinical work of the consultant e.g. use
of databases and spread sheets.
Support
administrative process as deemed appropriate by the Senior Secretary.
To
support the CNS Teams in the delivery of excellent patient care by actively
working with colleagues and other departments to ensure that all patients
registered within the service are proactively supported through their patient
journey.
Answer
phone calls and deal with enquiries relating to patients and clinical work
from a variety of sources, directly resolving where possible or transferring
to appropriate personnel.
Liaise
with GPs, hospital staff and others on behalf of CNS in relation to clinical
workload.
Provide
information to Senior Medical Secretary, as appropriate, relating to workload
and work outstanding.
Provide
secretarial / admin cover for other members in the team when staff are taking
annual leave or sick leave.
Prolonged
periods of concentration are required for transcribing or proof-reading
medical correspondence and using patient related information. This may
frequently be interrupted with phone calls or via face-to-face contact with
other members of the team.
The
post holder will be handling sensitive patient-related information on a daily
basis and as such may be regularly (daily) subjected to difficult and
emotional situations such as serious illness, bereavement or anxious family
members.
Person Specification
Skills & Behaviours
Essential
- Evidence of adaptability and willingness to learn skills associated with the role as may be required.
- Evidence of interpersonal and communication skills.
- Evidence of ability to deal with enquiries in an appropriate and supportive manner.
- Proven ability to deal with sensitive and emotive information.
- Evidence of prioritising and managing workload to meet deadlines
Desirable
- Evidence of professional communication by telephone and email.
Qualifications
Essential
- GCSE Grade C/4 or better in English and Maths
Desirable
- Audio typing/Word Processing Skills (RSA II or OCR) or equivalent experience
Experience
Essential
- Evidence of secretarial experience or transferable experience from a similar role.
- Knowledge and application of the Data Protection Act in relation to patient/customer confidentiality.
- Demonstrates an understanding of excellent customer service.
- Evidence of using Microsoft office packages including word, excel and teams
Desirable
- A broad understanding of medical terminology and its use within clinical correspondence
- Use of patient information systems, such as PAS, PPM and EPRO.
Person Specification
Skills & Behaviours
Essential
- Evidence of adaptability and willingness to learn skills associated with the role as may be required.
- Evidence of interpersonal and communication skills.
- Evidence of ability to deal with enquiries in an appropriate and supportive manner.
- Proven ability to deal with sensitive and emotive information.
- Evidence of prioritising and managing workload to meet deadlines
Desirable
- Evidence of professional communication by telephone and email.
Qualifications
Essential
- GCSE Grade C/4 or better in English and Maths
Desirable
- Audio typing/Word Processing Skills (RSA II or OCR) or equivalent experience
Experience
Essential
- Evidence of secretarial experience or transferable experience from a similar role.
- Knowledge and application of the Data Protection Act in relation to patient/customer confidentiality.
- Demonstrates an understanding of excellent customer service.
- Evidence of using Microsoft office packages including word, excel and teams
Desirable
- A broad understanding of medical terminology and its use within clinical correspondence
- Use of patient information systems, such as PAS, PPM and EPRO.
