Job summary
Expected Shortlisting
Date
20/01/2026
Planned Interview
Date
27/01/2026
An
exciting opportunity has arisen for the role of Service Manager within the
Abdominal Medicine & Surgery (AMS) CSU. AMS is a large CSU comprising of
11 Business Units responsible for Cancer, RTT, Diagnostics, Planned &
Unplanned Care, as well as Specialised Services, and Kidney and Liver
Transplantation.
The
postholder will provide operational and strategic support to at least 2
surgical Business Units, as well as leading on a Transformation Programme
across the wider CSU and the relevant projects and improvement pieces
associated with this.
The
ideal candidate will be a dedicated individual with significant leadership
experience, with a proven track record for service improvement. The
successful candidate will be a champion of Leeds way Values, provide
inclusive, compassionate, and visible leadership and be able to inspire a
culture of excellence, driving forward service improvements whilst
maintaining patient-centred care.
Main duties of the job
Provide
a senior management resource, capable of coordinating CSU-wide projects and
initiatives, delivery of business, workforce and financial planning across
the CSU as well as handling ad hoc issues delegated by the CSU triumvirate
team
Lead
the CSUs waste reduction programme and support speciality teams to meet
targets
Support
Service and Business Managers to meet delivery contract and activity plans
Co-ordinate
service improvement programmes across the CSU using Leeds Improvement
Methodology
Make
judgements involving highly complex facts or situations, which require the
analysis, interpretation and comparison of a range of options
Providing
operational business management and planning support across all specialties
within the CSU in order for the CSU to contribute its part to the Trusts
ambition and contributes to the delivery of Trust objectives
Deputise
for members of the CSU triumvirate team as appropriate.
About us
This
postholder provides senior CSU Leadership as part of the Service Manager Team
within AMS, The postholder will be expected to deputise for the Deputy
General Manager or General as required and having an independent portfolio of
work to deliver.
They
will lead a team of at least 2 Business Managers as well having independent
responsibility for a transformation portfolio.
AMS
is one of the largest CSUs at LTHT, employing over 1,200 staff, manging 11
wards and business units, with an annual budget of over £130m.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
Service Manager is a key member of the CSU Senior Management Team, and
responsible for the delivery of access and activity targets, financial
management, HR, and governance for multiple services within the CSU. The
postholder will also lead on a key arm of the CSU transformation portfolio.
The
postholder will be operationally responsible for at least two services,
managing the relevant Business Manager teams and be expected to provide
senior management and leadership as well as sound operational, governance, HR
and financial knowledge.
Working
in collaboration with senior operational, medical and nursing management
across the CSU, as well as commissioners, operational teams and external
stakeholders, the postholder will be responsible for leading on a
transformational improvement programme across the CSU and ensuring that
service benefits are realised.
The
CSU encompasses a diverse group of specialties which include the medical
disciplines of Endoscopy, Gastroenterology, Nephrology and Hepatology. These
medical services wrap around integrated patient pathways alongside the
surgical services in the CSU of Transplant, HPB, Upper GI, Pancreas,
Colorectal, and Urology.
Job description
Job responsibilities
The
Service Manager is a key member of the CSU Senior Management Team, and
responsible for the delivery of access and activity targets, financial
management, HR, and governance for multiple services within the CSU. The
postholder will also lead on a key arm of the CSU transformation portfolio.
The
postholder will be operationally responsible for at least two services,
managing the relevant Business Manager teams and be expected to provide
senior management and leadership as well as sound operational, governance, HR
and financial knowledge.
Working
in collaboration with senior operational, medical and nursing management
across the CSU, as well as commissioners, operational teams and external
stakeholders, the postholder will be responsible for leading on a
transformational improvement programme across the CSU and ensuring that
service benefits are realised.
The
CSU encompasses a diverse group of specialties which include the medical
disciplines of Endoscopy, Gastroenterology, Nephrology and Hepatology. These
medical services wrap around integrated patient pathways alongside the
surgical services in the CSU of Transplant, HPB, Upper GI, Pancreas,
Colorectal, and Urology.
Person Specification
Experience
Essential
- Extensive experience in middle management within the NHS, including budget management, business planning, and service improvement.
- Proven track record in delivering service change and pathway improvements, with demonstratable results.
- Key working knowledge of NHS access targets, including cancer and RTT,
- Ability to inspire and develop relationships with key stakeholders across multi-professional disciplines and at all levels of seniority including external stakeholders and representatives.
- Experience in developing business cases, reports, and proposals, and delivering presentations to large groups and various levels of staff.
Desirable
- Sound understanding of NHS priorities, including National, Local and Trust Targets.
Qualifications
Essential
- Educated to degree level e.g. professional health service qualification or equivalent experience
- Evidence of on-going professional development.
- Willingness to undertake training and development as identified through the Personal Development Planning process.
- Knowledge of HR policies and procedures
Desirable
- Managerial qualification to diploma level or equivalent experience
Skills & behaviours
Essential
- Maintain and promote positive working relationships with others
- Takes decisions in a transparent and inclusive way
- Promotes a culture of equality, mutual respect and diversity
Additional Requirements
Essential
- Ability to use Microsoft Office.
- Advanced report writing skills
- Excellent oral presentation skills
- Developed communication and facilitation skills.
Person Specification
Experience
Essential
- Extensive experience in middle management within the NHS, including budget management, business planning, and service improvement.
- Proven track record in delivering service change and pathway improvements, with demonstratable results.
- Key working knowledge of NHS access targets, including cancer and RTT,
- Ability to inspire and develop relationships with key stakeholders across multi-professional disciplines and at all levels of seniority including external stakeholders and representatives.
- Experience in developing business cases, reports, and proposals, and delivering presentations to large groups and various levels of staff.
Desirable
- Sound understanding of NHS priorities, including National, Local and Trust Targets.
Qualifications
Essential
- Educated to degree level e.g. professional health service qualification or equivalent experience
- Evidence of on-going professional development.
- Willingness to undertake training and development as identified through the Personal Development Planning process.
- Knowledge of HR policies and procedures
Desirable
- Managerial qualification to diploma level or equivalent experience
Skills & behaviours
Essential
- Maintain and promote positive working relationships with others
- Takes decisions in a transparent and inclusive way
- Promotes a culture of equality, mutual respect and diversity
Additional Requirements
Essential
- Ability to use Microsoft Office.
- Advanced report writing skills
- Excellent oral presentation skills
- Developed communication and facilitation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
