Job summary
An
exciting opportunity has arisen to join the Renal Department as a Clerical
Officer within the Abdominal Medicine & Surgery CSU at Leeds Teaching
Hospitals NHS Trust. This is a part-time position (15 hours per week),
offering flexibility for the successful candidate.
In
this role, you will support a busy department by carrying out a wide range of
clerical tasks, including booking appointments, handling documentation, data
input, managing correspondence, and assisting with patient enquiries. You
will need to be highly organised, computer literate, and capable of working
independently and within a team.
The
successful applicant will demonstrate excellent communication skills, a
positive approach to work, and a commitment to providing high-quality
patient-focused support. Previous experience in a similar role or with
hospital systems is desirable but not essential, as training will be
provided.
Main duties of the job
The
successful candidate will:
Perform clerical and reception
duties within the Renal department
Maintain accurate patient records
using electronic systems
Liaise with internal departments
and external stakeholders
Book appointments and process
referrals in line with Trust policy
Support patients and visitors
professionally and sensitively
Contribute to a safe and efficient
working environment
Provide administrative cover across
the team where needed
About us
Leeds
Teaching Hospitals NHS Trust is one of the largest and most respected acute
hospital trusts in the UK. Our organisation is recognised for clinical
excellence, research and innovation, and a commitment to compassionate,
patient-focused care. As part of the West Yorkshire Association of Acute
Trusts (WYAAT), we collaborate with other NHS partners to continuously
improve services. Our core values patient-centred, collaborative, fair,
accountable, and empowered shape everything we do.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
post holder will provide clerical and administrative support to the
department, including booking appointments, maintaining patient records,
dealing with correspondence, processing referrals, and handling telephone and
face-to-face enquiries. They will input and retrieve information using
patient administration systems, prepare and file documents, and ensure
documentation is available for clinics. Duties also include supporting the
team by responding to queries, managing post, ordering supplies, and maintaining
confidentiality in line with Trust policies. The role requires excellent
communication, accuracy, IT skills, flexibility, and the ability to work
independently and as part of a team. The post holder may work across sites to
meet service needs.
This
is essential the form will be returned if not completed
Job description
Job responsibilities
The
post holder will provide clerical and administrative support to the
department, including booking appointments, maintaining patient records,
dealing with correspondence, processing referrals, and handling telephone and
face-to-face enquiries. They will input and retrieve information using
patient administration systems, prepare and file documents, and ensure
documentation is available for clinics. Duties also include supporting the
team by responding to queries, managing post, ordering supplies, and maintaining
confidentiality in line with Trust policies. The role requires excellent
communication, accuracy, IT skills, flexibility, and the ability to work
independently and as part of a team. The post holder may work across sites to
meet service needs.
This
is essential the form will be returned if not completed
Person Specification
Other Criteria
Essential
- Able to fulfil Occupational Health requirements, including:
- Retrieving and transporting documentation across Trust sites
- Working at a VDU for prolonged periods
Qualifications
Essential
- Literate and numerate
- NVQ2 in Customer Care or equivalent experience
- GCSE grade C or equivalent OR ability to pass Trust's Basic Literacy and Numeracy test
- Willingness to undertake training on relevant systems and procedures
Desirable
- ECDL or equivalent IT qualification.
Experience
Essential
- Competent keyboard and IT skills
- Experience in an office or administrative environment (including education-related experience)
- Understanding of clerical procedures and Trust policies
Desirable
- Knowledge of patient-related databases
- Previous NHS or healthcare clerical experience
Skills & Behaviours
Essential
- Reliable, trustworthy, motivated
- Flexible, professional and collaborative team player
- Able to work under pressure and meet deadlines
- Strong verbal and written communication skills
Desirable
- Knowledge of Patient Administration Systems such as Patient Centre
Person Specification
Other Criteria
Essential
- Able to fulfil Occupational Health requirements, including:
- Retrieving and transporting documentation across Trust sites
- Working at a VDU for prolonged periods
Qualifications
Essential
- Literate and numerate
- NVQ2 in Customer Care or equivalent experience
- GCSE grade C or equivalent OR ability to pass Trust's Basic Literacy and Numeracy test
- Willingness to undertake training on relevant systems and procedures
Desirable
- ECDL or equivalent IT qualification.
Experience
Essential
- Competent keyboard and IT skills
- Experience in an office or administrative environment (including education-related experience)
- Understanding of clerical procedures and Trust policies
Desirable
- Knowledge of patient-related databases
- Previous NHS or healthcare clerical experience
Skills & Behaviours
Essential
- Reliable, trustworthy, motivated
- Flexible, professional and collaborative team player
- Able to work under pressure and meet deadlines
- Strong verbal and written communication skills
Desirable
- Knowledge of Patient Administration Systems such as Patient Centre
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
