Leeds Teaching Hospitals

Patient Flow Assistant

The closing date is 26 September 2025

Job summary

Expected Shortlisting Date

26/09/2025

Planned Interview Date

30/09/2025

An exciting opportunity has arisen within the Patient Flow Team for a Full time Band 4 Secondment FOR 12 MONTHS TO COVER MATERNITY LEAVE who has an interest in the flow of patients within a busy acute NHS Trust.

AMS is a large CSU within St James Hospital comprising a dedicated surgical assessment unit and 11 in patient wards. We are a regional centre for urology, colorectal, gastroenterology, upper GI, HPB and renal services, as well as being responsible for the Leeds Liver Unit, one of a handful across the country.

As a team we are proud of our record in supporting both our emergency and elective flow for the organisation making sure those patients see speciality surgeons as soon as possible and so those patients get the timely care and procedures they need.

If you are passionate like we are about providing the best care to our patients, this opportunity offers the right individual to showcase and grow their leadership and management skills.

Main duties of the job

The post holder will manage and co-ordinate patient flows from the Urgent Care CSU and promote timely decision making to adhere to the 4 hour Emergency Care Standard.

The post holder will work as an essential member of the team, working independently with work managed rather than supervised.

The post holder will be assisting the Nurse in charge and Clinical site manager to ensure the safe and effective utilisation of hospital capacity and patient flow. This will include scheduled and unscheduled admissions, internal and external transfers of care.

The post holder will be required to liaise with numerous members of staff and wards to ensure there is effective, efficient patient flow, gather important data for the production of reports and to enable both Nurse in charge and the clinical site manager to make decisions on patient movement.

Establish accurate, reliable information to allocate and utilise capacity corporately (which can mean balancing conflicting pressures).

Will assist the Nurse in charge and Clinical Site Manager by developing and implementing patient flow update plans. Keeping the CSM up to date with any issues that arise.

About us

You will be joining an experienced team who manage all acute and elective patient flow throughout the AMS CSU, a CSU that comprises 11 inpatient wards, endoscopy and a dedicated assessment unit. This job can be highly rewarding and essential to the safe and effective delivery of the care that the AMS core specialities (gastroenterology, urology, hepatology, upper GI, renal, colorectal and both acute and general surgery) are able to provide.

A large percentage of AMS patients will be assessed and admitted through the Surgical Assessment Unit, therefore close working with and support of JSAU is to be expected.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9298-AMS-347

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Job description

Job responsibilities

Collect, collate and report a wide range of capacity and patient flow information and report to the clinical site manager.

Identify and record planned/elective admissions on a daily basis, liaising with all relevant staff to plan the allocation of beds to these patients.

Liaise with staff on multiple wards/units to establish the bed count and planned bed availability.

Produce regular reports and updates for the clinical site manager on availability of beds in hospital.

Support ward staff to maximise timely patient discharge.

Will be required to assess and make judgements on a range of operational situations using critical evaluation approach to solve problems using a variety of solutions

. Be visible, accessible and approachable to staff in all areas of the hospital to ensure good relationships are formed.

Engages actively with Surgical Assessment staff to reduce breaches of the Surgical Assessment Unit and escalate concerns to the Nurse in Charge or clinical site manager.

. Maintains and promotes confidentiality at all times.

Communicates effectively with clinical staff and patients using telephone, email and face to face.

The post holder will act as a role model, for all clinical staff on ward environments, for learning and development of patient flow.

The post holder will have knowledge of and engage with audit activities as required.

The post holder will maintain responsibility for own personal development and will agree annual objectives with their line manager as part of PDP process.

The post holder will seek opportunities to influence service improvements

.

The post holder will participate in the development and maintenance of a positive team learning environment.

The post holder will promote and maintain good relationships within the Department and with staff of all discipline throughout the hospital.

.

Has the freedom to act with delegated level of authority to make decisions within an agreed professional and managerial structure.

Will be required to supervise junior staff.

Job description

Job responsibilities

Collect, collate and report a wide range of capacity and patient flow information and report to the clinical site manager.

Identify and record planned/elective admissions on a daily basis, liaising with all relevant staff to plan the allocation of beds to these patients.

Liaise with staff on multiple wards/units to establish the bed count and planned bed availability.

Produce regular reports and updates for the clinical site manager on availability of beds in hospital.

Support ward staff to maximise timely patient discharge.

Will be required to assess and make judgements on a range of operational situations using critical evaluation approach to solve problems using a variety of solutions

. Be visible, accessible and approachable to staff in all areas of the hospital to ensure good relationships are formed.

Engages actively with Surgical Assessment staff to reduce breaches of the Surgical Assessment Unit and escalate concerns to the Nurse in Charge or clinical site manager.

. Maintains and promotes confidentiality at all times.

Communicates effectively with clinical staff and patients using telephone, email and face to face.

The post holder will act as a role model, for all clinical staff on ward environments, for learning and development of patient flow.

The post holder will have knowledge of and engage with audit activities as required.

The post holder will maintain responsibility for own personal development and will agree annual objectives with their line manager as part of PDP process.

The post holder will seek opportunities to influence service improvements

.

The post holder will participate in the development and maintenance of a positive team learning environment.

The post holder will promote and maintain good relationships within the Department and with staff of all discipline throughout the hospital.

.

Has the freedom to act with delegated level of authority to make decisions within an agreed professional and managerial structure.

Will be required to supervise junior staff.

Person Specification

Experience

Essential

  • Significant experience of working in Patient Flow Environment
  • Insight into roles and responsibilities of the post.
  • Able to work independently and as part of a team
  • Able to review and adapt to an unpredictable workload
  • Utilisation of planning and organisational skills
  • Good written and verbal communication skills

Qualifications

Essential

  • Relevant Patient Flow experience in a hospital setting

Desirable

  • GCSE English and Maths (Grade C minimum) or Functional Skills equivalent (Level 2 minimum) or equivalent demonstrable experience

Skills & behaviours

Essential

  • Good interpersonal skills
  • Confident and enthusiastic
  • Willingness to learn and develop their role
  • Teamworking
  • Ability to organise and prioritise workload
  • Competent in written, electronic and verbal communication skills

Desirable

  • Current issues in Healthcare
  • Priorities within an Acute Trust
Person Specification

Experience

Essential

  • Significant experience of working in Patient Flow Environment
  • Insight into roles and responsibilities of the post.
  • Able to work independently and as part of a team
  • Able to review and adapt to an unpredictable workload
  • Utilisation of planning and organisational skills
  • Good written and verbal communication skills

Qualifications

Essential

  • Relevant Patient Flow experience in a hospital setting

Desirable

  • GCSE English and Maths (Grade C minimum) or Functional Skills equivalent (Level 2 minimum) or equivalent demonstrable experience

Skills & behaviours

Essential

  • Good interpersonal skills
  • Confident and enthusiastic
  • Willingness to learn and develop their role
  • Teamworking
  • Ability to organise and prioritise workload
  • Competent in written, electronic and verbal communication skills

Desirable

  • Current issues in Healthcare
  • Priorities within an Acute Trust

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Senior Sister

Eileen Collett

Eileen.collett@nhs.net

Details

Date posted

05 September 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£27,485 to £30,162 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

C9298-AMS-347

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Supporting documents

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