Assistant Patient Services Co-ordinator (XN04)

Job summary

Expected Shortlisting Date

19/08/2025

Planned Interview Date

26/08/2025

Band 4 Assistant Patient Services Co-ordinator

The Abdominal Medicine and Surgery (AMS) CSU are seeking to recruit a highly motivated and enthusiastic Assistant PSC to join our team in Leeds.

We are offering an exciting opportunity for an Assistant PSC who is enthusiastic, organised with exceptional customer service skills to join the AMS CSU.

The post holder will be an integral part of the Urology team and should be able to communicate with sensitivity and effectively with a wide range of people including medical staff, patients and colleagues.

The Assistant PSC will manage a team of staff in their defined areas within the speciality and will be responsible for prioritising work and reviewing working practices to ensure the effective running of the department. They will ensure that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and confidentiality.

For informal enquiries, please contact Tracy Bolam Assistant Business Manager tracy.bolam@nhs.net

Main duties of the job

Coordinate the day-to-day activities of a team of administrative staff including clerical officers.

Ensure that joint working and close co-operation is developed and maintained with staff both internal and external, providing the clinical/operational services in order to maintain a complete and seamless service to patients.

Take a lead role in the management of outpatient lists, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.

Support management in liaising with Information Services Department to provide data as required

Train and supervise members of their team in all aspects of patient administration service and exceptional customer service, motivating, improving performance and promoting team values to achieve required outcomes.

Validation of Waiting Lists

Support management in liaising with Information Services Department to provide data as required

About us

Leeds Teaching Hospitals NHS Trust (LTHT) was formed in April 1998, following the merger of two smaller NHS trusts in the city and provides healthcare and specialist services for people across the city of Leeds, the Yorkshire and Humber region and further afield.

The Trust has a budget of £1.4 billion and employs more than 21,000 staff. Last year, we treated more than 1.7 million patients.

Our care and clinical expertise is delivered from seven hospitals on five sites, and they are all joined by our vision to be the best for specialist and integrated care.

We play an important role in the training and education of medical, nursing and dental students, and we are a centre for world-class research, innovation and pioneering new treatments.

Our hospital sites

Leeds General Infirmary (LGI)

St Jamess University Hospital including Leeds Cancer Centre

Seacroft Hospital

Wharfedale Hospital

Chapel Allerton Hospital

Leeds Childrens Hospital

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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