Job responsibilities
Essential
Essential
skills include:
Educated to degree level or a
management qualification
Management experience
An understanding of NHS
organisations and structures
Experience of working in a
healthcare environment and working with a range of senior healthcare and
health management professionals.
Experience in managing staff
Strong influencing, leadership and
motivational skills
The ability to communicate
appropriately and succinctly to a wide range of professional and managerial
staff across organisational boundaries
Assertive/Confident
Highly organised and able to meet
deadlines
Excellent written and verbal
reporting skills
A self-starter capable of working
on own initiative.
Ability to deliver high quality
work under pressure, balance competing priorities and work in a
fast-changing, complex environment.
Desirable
Work experience in a health or
social care setting.
Knowledge of NHS
A thorough understanding of the
Patient Pathway
Personal or work experience of
working with diversity e.g. disabled people, people from different cultures.
Competent in using other software
(such as Access databases and patient management systems).
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centered
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally
the following are core values which relate specifically to this post:
Commitment to principles of
equality and diversity.
Commitment to delivering quality
services.
Importance of maintaining
confidentiality.
Honesty and integrity.
CORE
BEHAVIOURS AND SKILLS
Essential
Well organised and able to work on
own initiative.
Able to relate effectively to a
wide range of people with good interpersonal skills.
Personable, patient, sensitive and
flexible.
Willing to learn new skills.
Reliable
Maintain and improve quality of
service
The post-holder will be expected to
be a good team player, with the ability to work flexibly in a diverse and
demanding environment to meet the evolving needs of the department
CORE
KNOWLEDGE AND UNDERSTANDING
Understanding of working in a
complex organisation.
Knowledge of databases and how to
generate reports.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Lead the CSU Administration Team,
taking responsibility for the work produced through the offices.
Devise, develop and implement staff
reviews and other manpower planning strategies.
Ensure key objectives are met as
agreed.
Facilitate regular administration
team meetings to maintain effective communication.
Agree with each member of staff
personal objectives following an annual appraisal and organise training where
appropriate.
Monitor individual progress against
these objectives, offering direction and support
where necessary.
Ensure accurate records are kept in
the service area.
The post holder will be responsible
for managing sickness, attendance, conduct, performance and any disciplinary
issues and taking these to hearings within Trust Policies.
Ensure that the appropriate
recruitment and selection of staff takes place.
Be responsible for collating
personnel information on the team and submit personnel
data as required.
Ensure that staff within their
responsibility undertake and maintain mandatory training as indicated within
Trust Policy.
There is a requirement for cross
site working.
Monitor the departmental budget,
pay and non-pay for all non-clinical
Services as delegated by the
Business Manager for the Business Unit Purchasing and authorising expenditure
on non-clinical items where required.
Help plan, evaluate and recommend
the use of resources within the department.
Monitor and use
administrative/non-clinical resources appropriately.
Authorise team members time
sheets/holidays as required.
Oversee and monitor the
non-clinical supplies ordering and procurement as delegated ensuring value
for money.
Operational
Management
Assist in non-clinical risk
management working within the risk management policy. Undertaking annual audits and making
improvements where required.
Evaluate, prioritise and review
demands of the service and monitor capacity to deliver making changes to the
processes where necessary.
Work within Trust policies,
procedures and guidelines.
Working with Human Resources to
ensure that the appropriate recruitment and selection of administrative staff
takes place. Monitoring staff sickness developing a reporting mechanism for
Salaries & Wages.
Help to develop, monitor, evaluate
and review service delivery working collaboratively with the CSU Manager,
Service Manager, Business Manager, Matrons and senior medical colleagues.
Work closely with the Dialysis
units to ensure the delivery of a safe and efficient service.
Maintain the link between this team
and other CSUs.
Strategic
Management
Undertake reviews of the service as
required to ensure the most appropriate pathway is adopted.
With the Service Manager and
Business Manager undertake service development and support the senior team in
planning support for corporate aims and objectives.
Identifying opportunities in
conjunction with the CSU Managers to improve
Service delivery.
Make recommendations to raise
standards of service delivery
Communication
Develop and maintain communication
between AMS and other CSUs
Establish systems to ensure that
the dissemination of information flows freely within renal services.
Produce data/activity and
statistical reports to a high standard as required by the Business Manager.
Ensure high standards of
administrative record keeping in the department.
Be responsible for providing
monthly reports on e-consultation. Liaising with commissioning and the ICB.
Collate information and disseminate
as required.
Health
and Safety/Risk Management
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed safe working
procedures, and reporting incidents using the Trust Incident Reporting
system.
Infection
Control
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
Equality
and Diversity
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
Patient
and Public Involvement
The
Trust has a statutory duty to involve patients and public in evaluating and
planning services. All staff have a
responsibility to listen to the views of patients and to contribute to
service improvements based on patient feedback.
Training
and Personal Development Continuous Professional Development
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role.
Respect
for Patient Confidentiality
The
jobholder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
COMMUNICATION
& WORKING RELATIONSHIPS
The
postholder will be expected to establish, maintain and respect good working
relationships and communication with both internal and external
organisations, institutions and individuals with whom they come into contact,
including those associated with the specialty area and as appropriate within
the role. The post holder will be expected to represent themselves and the
service in a professional, courteous and respectful manner at all times.
SPECIAL
WORKING CONDITIONS
i) Physical Effort:
Sitting
at a workstation for long periods of time.
Accuracy
in data entry and document production.
ii)
Mental Effort:
The
post holder is expected to report on many renal
related
issues. This can mean prolonged concentration for
report
writing, two or three times a week at least.
Participating
in key meetings (one or more/week on
average)
also requires considerable mental effort.
Frequent
mental effort is required in managing multiple priorities.
Risk
assessments
Resolving
rota and scheduling problems requiring prolonged and intense concentration to
identify solutions.
Emotional
Effort:
As
a manager of a team of staff who is also professionally responsible there is
the possibility that they may be required to lead personnel discussions
etc. Carry out staff consultations due
to the re-configuration of services which may require support staff during
the transition.
Direct
management of staff dealing with conflict, staff moral, conduct and
discipline.
Working
Conditions:
Regular
use of a keyboard and VDU while being subjected to constant interruption.
Exposure
to infrequent episodes of aggression and over assertive behaviour from
service users.
The
post holder may be required to travel between dialysis sites.
