Job summary
We
are offering an exciting opportunity for an administrative Assistant who is
enthusiastic, self-motivated and organized, with exceptional customer service
skills to join the Abdominal Medicine and Surgery CSU within Leeds Teaching
Hospitals NHS Trust.
The
post holder will be an integral part of the team and should be able to
communicate sensitivity and effectively with a wide range of people including
medical staff, patients and colleagues. The Administrative Assistant will
support the urology administration team in delivering high quality services.
A
basic knowledge of Microsoft Office Packages and e-mail technology is
desirable.
Main duties of the job
This
role provides a high standard of clerical service and, where necessary,
reception duties to the department, adhering to departmental guidelines and
policies.
To
undertake a range of clerical and administrative duties which will include
booking appointments, confirming appointments and speaking with patients on
the phone. Also receiving and checking documentation, reports and patient
information, processing appropriately within departmental guidelines,
entering information onto the appropriate IT system and retrieving information
as and when required.
About us
The
post holder will work within the Urology department to which they are
assigned, working within standard operating procedures, policies and agreed
local procedures relevant to that Department. The role may be patient facing
or non-patient facing.
The
post-holder may be the first point of contact for patients and other visitors
to the Department.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
jobholder will place a high value on the quality of service by ensuring that
all documentation is received, checked and processed appropriately, in line
with departmental procedures
Respect
the contribution of all members within the team/department and the importance
of working together to ensure a high standard of patient care. Recognise the
importance of Data Protection and confidentiality
Be
aware of what information can be disclosed to staff, patients and other
agencies.
Job description
Job responsibilities
The
jobholder will place a high value on the quality of service by ensuring that
all documentation is received, checked and processed appropriately, in line
with departmental procedures
Respect
the contribution of all members within the team/department and the importance
of working together to ensure a high standard of patient care. Recognise the
importance of Data Protection and confidentiality
Be
aware of what information can be disclosed to staff, patients and other
agencies.
Person Specification
Experience
Essential
- Knowledge of clerical procedures and administrative systems pertaining to the department (acquired) Understanding of working in a complex organisation.
- Knowledge of databases and how to generate reports.
- A good awareness of and understanding of issues surrounding diversity and patient involvement
- Competent in word processing, spreadsheet packages and in using databases.
- Good written and verbal communication skills.
Desirable
- Previous reception/customer care experience Knowledge of the NHS.
- Work experience in a health or social care setting.
- Personal or work experience of working with diversity e.g. disabled people, people from different cultures.
Qualifications
Essential
- GCSE in English and Maths or Equivalent
- Must be willing to attend relevant training courses
- Must be willing to attend relevant training courses.
Desirable
- Basic computer/typing qualifications
Skills & Behaviours
Essential
- Well organised and able to work on own initiative.
- Able to work effectively as part of a small team.
- Able to relate effectively to a wide range of people with good interpersonal skills.
- Personable, patient, sensitive and flexible.
- Willing to learn new skills.
- Reliable
- Commitment to principles of equality and diversity.
- Commitment to delivering quality services.
- Importance of maintaining confidentiality.
- Honesty and integrity.
- Well organised, able to prioritise and to work on own initiative.
- Able to work effectively as part of a small team.
Desirable
- Working knowledge of patient related databases
Additional Requirements
Essential
- Competent in word processing (Word 2002 is used in the department),
- spreadsheet packages (Excel is used in the department) and databases (Datix is used in the department).
- Good written and verbal communication skills.
- Good command of spoken and written English
- Able to use own initiative.
Person Specification
Experience
Essential
- Knowledge of clerical procedures and administrative systems pertaining to the department (acquired) Understanding of working in a complex organisation.
- Knowledge of databases and how to generate reports.
- A good awareness of and understanding of issues surrounding diversity and patient involvement
- Competent in word processing, spreadsheet packages and in using databases.
- Good written and verbal communication skills.
Desirable
- Previous reception/customer care experience Knowledge of the NHS.
- Work experience in a health or social care setting.
- Personal or work experience of working with diversity e.g. disabled people, people from different cultures.
Qualifications
Essential
- GCSE in English and Maths or Equivalent
- Must be willing to attend relevant training courses
- Must be willing to attend relevant training courses.
Desirable
- Basic computer/typing qualifications
Skills & Behaviours
Essential
- Well organised and able to work on own initiative.
- Able to work effectively as part of a small team.
- Able to relate effectively to a wide range of people with good interpersonal skills.
- Personable, patient, sensitive and flexible.
- Willing to learn new skills.
- Reliable
- Commitment to principles of equality and diversity.
- Commitment to delivering quality services.
- Importance of maintaining confidentiality.
- Honesty and integrity.
- Well organised, able to prioritise and to work on own initiative.
- Able to work effectively as part of a small team.
Desirable
- Working knowledge of patient related databases
Additional Requirements
Essential
- Competent in word processing (Word 2002 is used in the department),
- spreadsheet packages (Excel is used in the department) and databases (Datix is used in the department).
- Good written and verbal communication skills.
- Good command of spoken and written English
- Able to use own initiative.
