Supervisor - Outpatients (XN03)

Job description

Job responsibilities

The Post-holder will be responsible for supervising on a day to day basis a large team of clerical staff responsible for the day to day running/Supervisory role of the Referral and Booking Service. The post holder must be able to communicate sensitively and effectively with a wide range of people including patients, medical and nursing staff, other patient administration colleagues and other outside agencies in addition to other departments throughout the Trust.

The post holder will assist in the organisation of the Departmental teams workload and provide a comprehensive clerical service to ensure the delivery of a coordinated and consistent operational management service.

Provide day to day supervision of clerical staff, monitoring staffing levels on a daily basis and adjusting when and where necessary to provide appropriate staff cover.

Be involved in the recruitment and retention of the clerical staff ensuring that all new staff receive an appropriate induction and training to enable them to carry out their duties.

Supervise and train members of the clerical team in all aspects of Patient Administration and customer service, including the allocation of work on a daily basis and the reviewing of work performance and progress.

Along with the Outpatient Co-ordinator ensure clerical staff receive full briefings on current developments and be actively involved in staff meetings.

Exercise safekeeping of office equipment, including data held on the computer, work stations and any other equipment used.

The Trust requires that all members of staff are appraised on a yearly basis and the post holder will be responsible for the appraisals for the allocated team members.

The post holder will be responsible for the monitoring of sickness, holidays and other leave and return to work interviews following sickness and for preparing and providing statistics to managers and to salaries and wages.

The post holder must ensure that processes/procedures comply with legislative requirements covering Health & Safety, Data Protection and confidentiality.

Person Specification

Skills & Behaviours

Essential

• Fair, honest and consistent in their approach. Diplomatic, self-motivated and enthusiastic with a professional attitude. Communicate sensitively and effectively. A good team player, with the ability.

Desirable

• Ability to use the Trusts Patient Administration system.

Practical Skills or Additional Requirements

Essential

• Computer literacy and willingness to further computer skills. Standard Keyboard Skills. Ability to use the Trusts Patient Administration system.

Qualifications

Essential

• Good basic standard of education demonstrating excellent communication skills and numeracy

Desirable

• Minimum 5 GCSE, NVQ or equivalent qualificaitons

Experience

Essential

• Experience of working in an office environment. (This includes work experience at school or college) Experience coordinating/supervising a team of clerical staff

Desirable

• Experience working with patients in an administrative environment

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)