Job summary
The purpose of this role is to support patients from referral, through diagnostic tests, treatment pathways and follow up to ensure the provision of safe and seamless care through appropriate service, thus maximising the health and quality of life of the patient and carers and improving the quality and efficiency of health care delivery.
The post holder will have administration experience, ideally within a medical setting as the post will involve working closely with clinicians, administrative staff and managers to ensure patient outcomes are noted and acted upon quickly by keeping records complete and up to date at all times using a range of tools and systems.
Enthusiasm, commitment, and flexibility are required for this role along with good customer service and excellent organisational and communication skills. The ability to work under pressure in a fast-paced environment with excellent attention to detail is essential.
The post holder should be computer literate and be able to work on their own initiative. They must also be able to show a willingness and ability to support other team members and to adapt to changes in the service needs.
The successful applicant will be given specific training in all areas and follow an in-house training program that will equip them to become an integral part of the Team.
Main duties of the job
The purpose of this role is to support patients from referral, through diagnostic tests, treatment pathways and follow up to ensure the provision of safe, seamless, appropriate services, thus maximising the health and quality of life of the patient and carers and improving the quality and efficiency of health care delivery.
The post holder will work collaboratively across primary and secondary care with responsibility to provide an effective, caring and compassionate service to patients to optimise their access to cancer services. This will require close working with multidisciplinary teams in primary and secondary care.
The postholder will work closely with the cancer services team to ensure that the pathway is co-ordinated efficiently and effectively, patient pathways are actively tracked to support the delivery of cancer performance targets particularly in relation to the new Cancer 28 day Faster diagnosis standard. A knowledge of cancer waiting times standards will be expected. The postholder will be expected to identify delays within the cancer pathway and work collaboratively to provide solutions for these.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
The purpose of this role is to support patients from referral, through diagnostic tests, treatment pathways and follow up to ensure the provision of safe and seamless care through appropriate service, thus maximising the health and quality of life of the patient and carers and improving the quality and efficiency of health care delivery.
The post holder will have administration experience, ideally within a medical setting as the post will involve working closely with clinicians, administrative staff and managers to ensure patient outcomes are noted and acted upon quickly by keeping records complete and up to date at all times using a range of tools and systems.
Enthusiasm, commitment, and flexibility are required for this role along with good customer service and excellent organisational and communication skills. The ability to work under pressure in a fast-paced environment with excellent attention to detail is essential.
The post holder should be computer literate and be able to work on their own initiative. They must also be able to show a willingness and ability to support other team members and to adapt to changes in the service needs.
The successful applicant will be given specific training in all areas and follow an in-house training program that will equip them to become an integral part of the Team.
This is an exceptional opportunity for a committed professional with strong interpersonal skills to further develop their experience within the NHS. The post holder will need to have excellent organisational and communication skills to ensure they can work effectively within the multi-disciplinary team to ensure the lung service continues to provide a high-quality service to all its users.
Job description
Job responsibilities
The purpose of this role is to support patients from referral, through diagnostic tests, treatment pathways and follow up to ensure the provision of safe and seamless care through appropriate service, thus maximising the health and quality of life of the patient and carers and improving the quality and efficiency of health care delivery.
The post holder will have administration experience, ideally within a medical setting as the post will involve working closely with clinicians, administrative staff and managers to ensure patient outcomes are noted and acted upon quickly by keeping records complete and up to date at all times using a range of tools and systems.
Enthusiasm, commitment, and flexibility are required for this role along with good customer service and excellent organisational and communication skills. The ability to work under pressure in a fast-paced environment with excellent attention to detail is essential.
The post holder should be computer literate and be able to work on their own initiative. They must also be able to show a willingness and ability to support other team members and to adapt to changes in the service needs.
The successful applicant will be given specific training in all areas and follow an in-house training program that will equip them to become an integral part of the Team.
This is an exceptional opportunity for a committed professional with strong interpersonal skills to further develop their experience within the NHS. The post holder will need to have excellent organisational and communication skills to ensure they can work effectively within the multi-disciplinary team to ensure the lung service continues to provide a high-quality service to all its users.
Person Specification
Assessment
Essential
- Possess degree level qualification or relevant experience
Desirable
- Experience of cancer services/administrative management
Assessment
Essential
- Experience of direct liaison with patients
Desirable
- Possess an understanding of cancer patient pathways and have experience in cancer waiting times data requirements
Person Specification
Assessment
Essential
- Possess degree level qualification or relevant experience
Desirable
- Experience of cancer services/administrative management
Assessment
Essential
- Experience of direct liaison with patients
Desirable
- Possess an understanding of cancer patient pathways and have experience in cancer waiting times data requirements
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
