Job summary
Overall responsibility for providing an efficient administrative support service to clinicians to meet internal and external standards/performance indicators
Main duties of the job
- Proactively manages patients referred for elective surgery, treatment or other procedure, add to waiting lists/ensure VBC compliance, calculate pathway dates, schedule surgery or other procedure, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
- Provides support to identified clinicians: managing diaries; support with software systems, organising meetings, rotas, leave & associated cover, teaching, training, performance and induction activities.
- Oversee patient pathway (RTT, Diagnostics and Cancer) progress for nominated clinicians; calculating referral to treatment dates, monitoring progress and following up activity (e.g. investigations), liaising with Waiting List team as required, arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager.
- Main point of contact for patient and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
- To provide a service for the transcription and typing of communications, reports and correspondence in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
- Proactively manages patients referred for elective surgery, treatment or other procedure, add to waiting lists/ensure VBC compliance, calculate pathway dates, schedule surgery or other procedure, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
- Provides support to identified clinicians: managing diaries; support with software systems, organising meetings, rotas, leave & associated cover, teaching, training, performance and induction activities. Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management. Oversee patient pathway (RTT, Diagnostics and Cancer) progress for nominated clinicians; calculating referral to treatment dates, monitoring progress and following up activity (e.g. investigations), liaising with Waiting List team as required, arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager.
- Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements.
- Main point of contact for patient and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
- Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required.
- To provide a service for the transcription and typing of communications, reports and correspondence in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision.
- To monitor expenditure for a delegated budget from the relevant Administration Manager e.g. stationery and timesheets.
Job description
Job responsibilities
- Proactively manages patients referred for elective surgery, treatment or other procedure, add to waiting lists/ensure VBC compliance, calculate pathway dates, schedule surgery or other procedure, monitor progress, identify potential breaches & liaise with clinician/other parties to resolve, plan and manage effective utilisation of theatre lists.
- Provides support to identified clinicians: managing diaries; support with software systems, organising meetings, rotas, leave & associated cover, teaching, training, performance and induction activities. Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management. Oversee patient pathway (RTT, Diagnostics and Cancer) progress for nominated clinicians; calculating referral to treatment dates, monitoring progress and following up activity (e.g. investigations), liaising with Waiting List team as required, arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager.
- Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements.
- Main point of contact for patient and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.
- Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required.
- To provide a service for the transcription and typing of communications, reports and correspondence in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision.
- To monitor expenditure for a delegated budget from the relevant Administration Manager e.g. stationery and timesheets.
Person Specification
Desirable
Desirable
- EXPERIENCE USING MICROSOFT OFFICE
- GOOD ORGANISATIONAL PLANNING SKILLS
- ABILITY TO PRIORITISE WORKLOAD
- GOOD COMMUNICATION SKILLS
- GOOD TELEPHONE MANNER
- FLEXIBLE APPROACH TO WORKING ARRANGEMENTS
- FRIENDLY, ENTHUSIASTIC, RELIABLE, HARD WORKING, PROACTIVE, TEAM PLAYER, MOTIVATED, CALM
Essential
Essential
- PREVIOUS EXPERIENCE IN NHS OR HEALTH SETTING
- KNOWLEDGE OF NHS ADMIN SYSTEMS/PROCEDURES
- PREVIOUS EXPERIENCE IN SEC/ADMIN ENVIRONMENT
Person Specification
Desirable
Desirable
- EXPERIENCE USING MICROSOFT OFFICE
- GOOD ORGANISATIONAL PLANNING SKILLS
- ABILITY TO PRIORITISE WORKLOAD
- GOOD COMMUNICATION SKILLS
- GOOD TELEPHONE MANNER
- FLEXIBLE APPROACH TO WORKING ARRANGEMENTS
- FRIENDLY, ENTHUSIASTIC, RELIABLE, HARD WORKING, PROACTIVE, TEAM PLAYER, MOTIVATED, CALM
Essential
Essential
- PREVIOUS EXPERIENCE IN NHS OR HEALTH SETTING
- KNOWLEDGE OF NHS ADMIN SYSTEMS/PROCEDURES
- PREVIOUS EXPERIENCE IN SEC/ADMIN ENVIRONMENT
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Gateshead Health NHS Foundation Trust
Address
Gateshead Health Foundation Trust, Queen Elizabeth Hospital
Queen Elizabeth Avenue
Sheriff Hill, Gateshead
NE9 6SX
Employer's website
https://www.qegateshead.nhs.uk (Opens in a new tab)
