Job summary
An exciting opportunity has arisen to join the scheduling team at the Chemotherapy Day Unit at the QEH Gateshead.
We are looking for a motivated, well-organised team player with excellent communication and IT skills to join our team.
The post-holder will be a key member of the admin team and a first point of contact for patients attending the unit for systemic anti-cancer therapies (SACT); they will be responsible for scheduling in SACT for the unit and will regularly communicate with medical, nursing and wider teams.
The post-holder must be confident in communicating with staff of all levels and with patients facing a life-limiting illness. They will be expected to work both autonomously and as part of a team as well as supporting the admin team with reception duties.
Main duties of the job
You will be responsible for correct and timely scheduling of patients referred to the chemotherapy day unit for SACT, involving the use of chemocare and other IT systems. You will be expected to ensure full and efficient utilisation of capacity and and escalate where necessary.
You will support the nursing team and wider multi-disciplinary teams with enquiries relating to scheduling, appointments and administration.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
- Receive referrals and schedule patients for outpatient SACT for cancer.
- To allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
- To participate in all aspects of the administration service within the unit as required. Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
- To participate in meetings as required.
- Communicate effectively and compassionately with all patients and stakeholders
- Support the unit manager with data collection and audits as required.
- Update appointments following treatment changes, deferrals, or cancellations as instructed by clinical staff.
- Signpost patients to appropriate clinical staff if they have treatment-related questions or concerns.
- Maintain confidentiality and data integrity when handling patient information in line with GDPR and Trust policies.
- Contribute positively to a culture of safety, teamwork, and service excellence.
Job description
Job responsibilities
- Receive referrals and schedule patients for outpatient SACT for cancer.
- To allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary.
- To participate in all aspects of the administration service within the unit as required. Contribute to the delivery of a consistently high standard of patient care as part of the multi-disciplinary team.
- To maintain awareness of service delivery developments and contribute to the implementation of change within the service.
- To participate in meetings as required.
- Communicate effectively and compassionately with all patients and stakeholders
- Support the unit manager with data collection and audits as required.
- Update appointments following treatment changes, deferrals, or cancellations as instructed by clinical staff.
- Signpost patients to appropriate clinical staff if they have treatment-related questions or concerns.
- Maintain confidentiality and data integrity when handling patient information in line with GDPR and Trust policies.
- Contribute positively to a culture of safety, teamwork, and service excellence.
Person Specification
Skills
Essential
- IT skills including use of NHS systems and Microsoft Office
- Communication skills
Desirable
Qualifications
Essential
- GCSE English and Maths level four or above or equivalent
Desirable
- NVQ level 2 or 3 in business administration
- IT qualification
Experience
Essential
- Previous NHS admin experience
Desirable
- Experience in a scheduling or appointments role
Person Specification
Skills
Essential
- IT skills including use of NHS systems and Microsoft Office
- Communication skills
Desirable
Qualifications
Essential
- GCSE English and Maths level four or above or equivalent
Desirable
- NVQ level 2 or 3 in business administration
- IT qualification
Experience
Essential
- Previous NHS admin experience
Desirable
- Experience in a scheduling or appointments role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
