Job summary
An exciting opportunity has arisen to become part of Gateshead Health NHS Foundation Trusts' Bladder and Bowel Service. The successful candidate will be working alongside a small group of supportive, friendly nurses and a well established administration team.
The post holder will play a key role in co-ordination and planning and will be required to provide a comprehensive administrative service across a range of activities with focus on handling patients and their families telephone calls and using IT systems. They will work with minimal supervision, demonstrating the ability to use initiative, prioritising their own workload and communicating in an effective manner.
Main duties of the job
This post will provide administrative support to the whole team including:
To set up and maintain efficient and effective filing systems using a variety of IT systems
Ensure accurate and effective records are kept
To provide administrative support to the Adult and Children's Bladder and Bowel Nurses
To schedule clinics and room bookings
To handle confidential, sensitive or contentious information appropriately
Attend and arrange meetings, prepare agendas, take minutes and maintain action logs/spreadsheets/databases as required
To order office supplies and clinical supplies
Dealing sensitively with first line enquiries from patients with bladder or bowel dysfunction, relatives, carers, staff and external agencies
To resolve queries regarding the Home Delivery Service in a timely manner
To contribute to the administration of the Home Delivery Service to ensure patients receive the correct deliveries and avoid waste
To identify risks within the working area using initiative to take the necessary action e.g. Lifting and Handling
To observe standards of patient confidentiality.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
Education to NVQ level 3 or equivalent qualification / experience
Measurable IT skills equivalent to a level 1 IT qualification
Fast and accurate typing skills / RSA II Typewriting / Word processing or equivalent experience
Customer Care training or experience
Ability to use Microsoft Office (including Word, Excel, Power Point and Outlook).
Experience of minute taking and electronic diary management.
Ability to demonstrate good organisational and planning skills
Proven ability to use own initiative and prioritise effectively
Ability to manage multiple tasks and manage a busy workload meeting strict deadlines, working under pressure.
Willingness to update knowledge and skills as part of continuous personal development plan
Ability to work flexibly and to be adaptable to the changing needs of the service
Knowledge and experience of secretarial and administrative procedures and systems
Knowledge and understanding of Data Protection Act 1998
Excellent presentation and communication skills, written and verbal.
Ability to communicate effectively with all levels of the organisation and external agencies.
To deal with enquiries efficiently and promptly, assessing priority and relaying information to appropriate individuals
Ability to introduce and implement office systems.
Broad and extensive experience of working in an administrative role in a demanding office environment
Ability to work independently and use own initiative
Ability to work alone and also as part of a team, developing good working relationships with colleagues
Job description
Job responsibilities
Education to NVQ level 3 or equivalent qualification / experience
Measurable IT skills equivalent to a level 1 IT qualification
Fast and accurate typing skills / RSA II Typewriting / Word processing or equivalent experience
Customer Care training or experience
Ability to use Microsoft Office (including Word, Excel, Power Point and Outlook).
Experience of minute taking and electronic diary management.
Ability to demonstrate good organisational and planning skills
Proven ability to use own initiative and prioritise effectively
Ability to manage multiple tasks and manage a busy workload meeting strict deadlines, working under pressure.
Willingness to update knowledge and skills as part of continuous personal development plan
Ability to work flexibly and to be adaptable to the changing needs of the service
Knowledge and experience of secretarial and administrative procedures and systems
Knowledge and understanding of Data Protection Act 1998
Excellent presentation and communication skills, written and verbal.
Ability to communicate effectively with all levels of the organisation and external agencies.
To deal with enquiries efficiently and promptly, assessing priority and relaying information to appropriate individuals
Ability to introduce and implement office systems.
Broad and extensive experience of working in an administrative role in a demanding office environment
Ability to work independently and use own initiative
Ability to work alone and also as part of a team, developing good working relationships with colleagues
Person Specification
Qualification
Essential
- NVQ level 3 or equivalent in administration
- GCSE A-D/4-9 in English and Maths
Desirable
Experience
Essential
- In-depth experience of using different IT systems e.g. microsoft word, excel etc
Desirable
Skills
Essential
- Excellent communication skills
Person Specification
Qualification
Essential
- NVQ level 3 or equivalent in administration
- GCSE A-D/4-9 in English and Maths
Desirable
Experience
Essential
- In-depth experience of using different IT systems e.g. microsoft word, excel etc
Desirable
Skills
Essential
- Excellent communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
