Administrator Support Children In Care

Job description

Job responsibilities

Support the team administrator in providing an efficient administrative support service to the Children in Care team to meet internal and external standards/performance indicators

Provides support to Children in Care clinicians (e.g., managing clinics and diaries, organising meetings making best use of resource)

Attend regular meetings.

Support the Team administrator and act as a point of contact for social worker, foster carers and third parties (e.g., other clinicians and services, GPs, health visitors) to resolve queries, respond to requests for information or notify third party of information as required by clinicians.

To work as part of a team that work in partnership with the Local Authority to support the health needs of CIC and Young People.

Support the Team Administrator to manage health assessment appointments for Children in Care

Input and export data pertaining to Children in Care

Support the Team Administrator with smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics to ensure that the Trust meets its statutory responsibilities for Children in Care.

Support the Team Administrator with requests internally and externally to gather information in readiness for childrens health assessments.

Provide a high-quality clinical typing service, including; clinic instructions/outcomes, minutes from meetings and populate information into report templates.

Action tasks arising from typing; including updating systems, outcome codes and referrals to other agencies.

To support the children in care/safeguarding team with the upload childrens health information to their record in a timely way.

Effectively communication with multi professional / multi agency teams, individuals and groups about sensitive or complex matters

Dealing with telephone and email queries in a timely way and transfer to appropriate team member as needed.

Communicating information verbally and in writing routine information with a range of professionals and partner agencies

Escalate any concerns to senior members of the team in a timely way

Acknowledge and accommodate any barriers to communication

Follow the Trusts ICORE values and behavioural framework

Act as a point of contact in the absence of the Team Administrator

Person Specification

Essential

Essential

• NVQ 3 Certificate in Business Administration or equivalent experience
• IT qualification i.e. ECDL or relevant experience
• Key skills in literacy and numeracy level 2, O level grade C or above/ GCSE Maths and English Grade 4-9.
• Experience of working in NHS or healthcare environment
• Experienced in using Microsoft Office packages

Desirable

• RSA 3 in Typing or Word Processing or equivalent experience
• Audio typing qualification
• Experience in working with safeguarding children
• Knowledge of Careflow system and EMIS system
• Knowledge of medical terminology

Essential

Essential

• NVQ 3 Certificate in Business Administration or equivalent experience
• Effective written and oral communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Gateshead Health NHS Foundation Trust

Address

Queen Elizabeth Hospital

Sherriff Hill

Gateshead

NE9 6SX

Employer's website

https://www.qegateshead.nhs.uk (Opens in a new tab)