Job summary
The post holder will assist the administration management team in the co-ordination, organisation, and management of administrative aspects of the Referral & Booking Management Centre focusing primarily on the Outpatient multiple team recruitment, induction and ongoing training. Responsible for patients referred to the Trust, ensuring the provision of an effective referral and booking process to support several business units and clinical teams.
The successful applicant will be given specific training in all areas and follow an in-house training program that will equip them to become an integral part of the Administration Team.
A flexible and forward-thinking approach is needed to ensure the department meets the challenges of the constantly developing healthcare environment, with a focus on digital ways of working.
Main duties of the job
The main duties covered in the role include:
- To be responsible for the day-to-day supervision and induction of staff within the Referral & Booking Management
- Monitor the induction and training of new members of staff.
- Work with the Assistant Manager to allocate workload to team and plan weekly staff rota's.
- Running a number of daily and weekly reports and checking that workloads have been actioned.
- Support the Assistant Manager with Appraisals and ensure Core Skills for admin staff are up to date.
- Supervise the daily activities undertaken by staff and ensuring accurate data input into systems.
- Manage own workload by prioritising tasks accordingly in order to meet targets and deadlines .
- Ensure that an effective and efficient service is provided to meet the needs of clients, patients and staff and other stakehlders.
- Ensure compliance with Trust policies and procedures and all departmental work procedures .
- Acting on any potential breaches and escalating to Assistant Manager/Manager/Waiting List Managers where appropriate.
About us
We are very proud that the Queen Elizabeth Hospital is consistently proven to be one of the top hospitals in the country.
We are a small and friendly hospital and we put our patients at the heart of everything we do. We believe in providingquality andexcellence to our patients.
This is an exceptional opportunity for a committed professional with strong interpersonal skills to further develop their experience within the NHS. The post holder will need to have excellent organisational and communication skills to ensure they can work effectively within the multi-disciplinary team to ensure the department continues to provide a high-quality service to all its users.
A flexible and forward-thinking approach is needed to ensure Referral & Booking Management Centre meets the challenges of the constantly developing healthcare environment.
Job description
Job responsibilities
- To support the Department Managers in the management of the administrative and clerical staff in line with Trust personnel policies and procedures
- Maintenance of personal files including holiday rotas and recording and monitoring staff sickness in accordance with Trust policy
- To ensure clerical staff adhere to all Trust policies and procedures e.g. Patient Access Policy OP12, Confidentiality, Health and Safety and Security etc
- Act upon own initiative regarding issues/problems/trends relating to day to day running of the service, reporting to Assistant Manager or Manager as appropriate.
- To support the management team with appropriate and accurate statistical information as and when required.
- To take the lead role within the Department for organising staff availability for, across all teams and taking the initiative to problem solve alerting the Assistant Manager or Manager to any difficulties in staffing levels.
- To have responsibility to co-ordinate the development and delivery of training maintaining an efficient training record for each member of staff to ensure staff are comfortable and confident in their job role and able to provide an efficient confidential and effective service as a result of quality training.
- To be responsible for monitoring all activities relating to the provision and maintenance of the Department ensuring maximum efficiency in the delivery of a customer focused service.
- This role may involve spending some of the working week based at the Community Diagnostic Centre - Metrocentre.
- The ability to work over a 7 day week 8am-8pm is essential.
Job description
Job responsibilities
- To support the Department Managers in the management of the administrative and clerical staff in line with Trust personnel policies and procedures
- Maintenance of personal files including holiday rotas and recording and monitoring staff sickness in accordance with Trust policy
- To ensure clerical staff adhere to all Trust policies and procedures e.g. Patient Access Policy OP12, Confidentiality, Health and Safety and Security etc
- Act upon own initiative regarding issues/problems/trends relating to day to day running of the service, reporting to Assistant Manager or Manager as appropriate.
- To support the management team with appropriate and accurate statistical information as and when required.
- To take the lead role within the Department for organising staff availability for, across all teams and taking the initiative to problem solve alerting the Assistant Manager or Manager to any difficulties in staffing levels.
- To have responsibility to co-ordinate the development and delivery of training maintaining an efficient training record for each member of staff to ensure staff are comfortable and confident in their job role and able to provide an efficient confidential and effective service as a result of quality training.
- To be responsible for monitoring all activities relating to the provision and maintenance of the Department ensuring maximum efficiency in the delivery of a customer focused service.
- This role may involve spending some of the working week based at the Community Diagnostic Centre - Metrocentre.
- The ability to work over a 7 day week 8am-8pm is essential.
Person Specification
essential
Essential
- Working knowledge of Microsoft packages
- Good standard of education including English and Mathematics
- Previous supervisory experience in a healthcare setting
- Change Management experience
Desirable
- Working knowledge of appointment booking systems in a healthcare environment
- Working knowledge of diagnostic targets
essential
Essential
- Working Knowledge of Microsoft packages
- Good standard of general education including Mathematics and English
- Previous supervisory experience in an administrative healthcare setting
- Change Management experience
Desirable
- Working knowledge of appointment booking systems in a healthcare environment
- Working knowledge of diagnostic targets
Person Specification
essential
Essential
- Working knowledge of Microsoft packages
- Good standard of education including English and Mathematics
- Previous supervisory experience in a healthcare setting
- Change Management experience
Desirable
- Working knowledge of appointment booking systems in a healthcare environment
- Working knowledge of diagnostic targets
essential
Essential
- Working Knowledge of Microsoft packages
- Good standard of general education including Mathematics and English
- Previous supervisory experience in an administrative healthcare setting
- Change Management experience
Desirable
- Working knowledge of appointment booking systems in a healthcare environment
- Working knowledge of diagnostic targets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
