Job summary
** INTERNAL ONLY*
An exciting opportunity has arisen for a System Administrator role within the Digital Services Diagnostic Systems Team.
We are seeking to appoint an enthusiastic individual who wants to be responsible for day to day-operational administration and end user support.
As part of the Diagnostic Systems Team the post holder on a day to day basis will assist with system testing, user training and support, system development and day to day system maintenance.
For informal enquiries please contact Andrew Hughes - Senior Diagnostic Systems Officer on (0191) 4452397 or email andrew.hughes1@nhs.net
Main duties of the job
Able to use initiative and work to tight deadlines.
The successful candidate will be educated to a degree level or have the equivalent experience and have working knowledge of Microsoft Window package and an understanding of the Diagnostic Trust Systems.
A flexible approach to working arrangements is essential to meet service needs, which may include working evenings, early mornings and weekend if the project requires.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy er.
Job description
Job responsibilities
- Work with the System Managers and system supplier to implement the Diagnostic system developments and associated functionality across the Trust, including developing / updating data migration plans, monitoring and undertaking data cleansing exercises, highlighting any risks and issues, attending project team meetings, system testing and training.
- On a day to day basis act as system administrator for the Systems managed by the Diagnostic Systems Team. Maintaining system security, providing advice and guidance, resolving software and system operational problems.
- Undertake and maintain system configuration to ensure the availability of up to date and timely data items within systems.
- Preparation of documentation and training guides associated with system upgrades. Schedule software installation into training and live environments following thorough testing, using standard test scripts.
- Liaise with the Trusts IM&T Security Officer and Information Governance Officer to develop and maintain system security policies.
- Ensure all new system users receive adequate training and have appropriate system access levels to enable them to fulfil their role. Make certain all users complete and sign user access agreement documentation.
- Act as first and second line support for systems users, providing advice and guidance, resolving software problems where possible.
- Liaise with other digital teams for technical support and the roll-out of systems to new users and departments, and the resolution of hardware and networking issues.
- Liaise with system suppliers on software problems to ensure effective solutions where possible.
- Discuss and agree any planned system downtime with Change Advisory Board (CAB), system suppliers and all system users to ensure minimal disruption. Make certain all departments have robust back up arrangements to maintain adequate provision of services.
- Assist with the ongoing specification and implementation of diagnostic systems.
- Attend the user groups to share knowledge / experiences of other Trusts and identify areas of improvement / development.
Job description
Job responsibilities
- Work with the System Managers and system supplier to implement the Diagnostic system developments and associated functionality across the Trust, including developing / updating data migration plans, monitoring and undertaking data cleansing exercises, highlighting any risks and issues, attending project team meetings, system testing and training.
- On a day to day basis act as system administrator for the Systems managed by the Diagnostic Systems Team. Maintaining system security, providing advice and guidance, resolving software and system operational problems.
- Undertake and maintain system configuration to ensure the availability of up to date and timely data items within systems.
- Preparation of documentation and training guides associated with system upgrades. Schedule software installation into training and live environments following thorough testing, using standard test scripts.
- Liaise with the Trusts IM&T Security Officer and Information Governance Officer to develop and maintain system security policies.
- Ensure all new system users receive adequate training and have appropriate system access levels to enable them to fulfil their role. Make certain all users complete and sign user access agreement documentation.
- Act as first and second line support for systems users, providing advice and guidance, resolving software problems where possible.
- Liaise with other digital teams for technical support and the roll-out of systems to new users and departments, and the resolution of hardware and networking issues.
- Liaise with system suppliers on software problems to ensure effective solutions where possible.
- Discuss and agree any planned system downtime with Change Advisory Board (CAB), system suppliers and all system users to ensure minimal disruption. Make certain all departments have robust back up arrangements to maintain adequate provision of services.
- Assist with the ongoing specification and implementation of diagnostic systems.
- Attend the user groups to share knowledge / experiences of other Trusts and identify areas of improvement / development.
Person Specification
Education
Essential
- Able to demonstrate recent interest in own personal development
- Educated to degree level or equivalent
Experience
Essential
- Knowledge of Diagnostic Information Systems eg PACS, RIS, ISCV and Endo
- Working with Diagnostic system suppliers
- Extensive working knowledge of computer based and other types of information systems, data collection and validation
Desirable
- Capable of developing and delivering training programmes to all levels of staff
Skills
Essential
- Excellent communication, interpersonal and organisational and presentation skills
- System development, Implementation and management
- Comprehensive knowledge of practical analytical, statistical and numerical skills
- Comprehensive range of practical Microsoft products
Desirable
Knowledge
Essential
- Aware of the current NHS IM&T and modernisation agenda
Person Specification
Education
Essential
- Able to demonstrate recent interest in own personal development
- Educated to degree level or equivalent
Experience
Essential
- Knowledge of Diagnostic Information Systems eg PACS, RIS, ISCV and Endo
- Working with Diagnostic system suppliers
- Extensive working knowledge of computer based and other types of information systems, data collection and validation
Desirable
- Capable of developing and delivering training programmes to all levels of staff
Skills
Essential
- Excellent communication, interpersonal and organisational and presentation skills
- System development, Implementation and management
- Comprehensive knowledge of practical analytical, statistical and numerical skills
- Comprehensive range of practical Microsoft products
Desirable
Knowledge
Essential
- Aware of the current NHS IM&T and modernisation agenda
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
