Job summary
An exciting opportunity has arisen for a highly motivated person to work for Bereavement Services team based at the Queen Elizabeth Hospital.
We are looking for an outstanding individual to join our team in supporting both bereaved families and Medical Examiners team.
Candidates should have experience in administration, working in a busy environment and have worked with the general public. You must be able to prioritise, have good organisational skills and be flexible to support the needs of the service. Computer literacy with good attention to detail is essential.
Main duties of the job
The ability to display excellent communication skills is also key to this role, whilst understanding the importance of patient confidentiality and respecting both patients & staff alike.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
To coordinate the provision of bereavement services within the Trust. To provide a professional and sympathetic service to the recently bereaved. The post holder is expected to demonstrate skills and aptitude in the care of the bereaved, who occasionally could be extremely distressed. The post holder will be required to handle a diverse workload and demonstrate a proficiency in prioritising work schedules; liaising with colleagues to ensure a prompt response to urgent service demands.
- Is accountable and responsible to the Lead for Clinical Effectiveness
- Coordinates the day to day running of the bereavement service including all administration duties.
- Supports the Lead for Clinical Effectiveness with any service developments.
- Supports collection and input of audit data.
- Works in collaboration with the Medical Examiner Office to help support and signpost bereaved relatives and carers
The post will require an individual who can demonstrate excellent interpersonal skills and emotional maturity that incorporates sensitivity and empathy. These skills are required to:
Assist in the provision of caring and empathetic support to the bereaved
Assist in the communication of information to staff from other departments e.g. Chapel of Rest, Registrars etc.
Help to maintain excellent relationships with both statutory and voluntary agencies involved in supporting the bereaved.
Supports communication/plans to raise the profile of bereavement support across the organisation through:
Signpost to services who will assist in meeting the physical, psychological, social and spiritual needs of the bereaved individuals
Assisting in meeting the information needs of the bereaved
Experience of dealing with difficult situations.
Promotes effective communication with individuals regardless of language, culture or ability.
Experience of working within the NHS
Educated to GCSE level or evidence of equivalent level of experience.
Good written, verbal, and interpersonal skills
Experience in administration duties and keyboard skills
IT skills including a working knowledge of health care systems
Ability to demonstrate a willingness to update knowledge and skills
Can demonstrate good organisational skills
Can demonstrate discretion, tact and confidentiality at all times
Able to work flexible to meet the needs of the service
Able to work alone and as part of a team
Experience of working with service users
Experience of dealing with difficult situations
Job description
Job responsibilities
To coordinate the provision of bereavement services within the Trust. To provide a professional and sympathetic service to the recently bereaved. The post holder is expected to demonstrate skills and aptitude in the care of the bereaved, who occasionally could be extremely distressed. The post holder will be required to handle a diverse workload and demonstrate a proficiency in prioritising work schedules; liaising with colleagues to ensure a prompt response to urgent service demands.
- Is accountable and responsible to the Lead for Clinical Effectiveness
- Coordinates the day to day running of the bereavement service including all administration duties.
- Supports the Lead for Clinical Effectiveness with any service developments.
- Supports collection and input of audit data.
- Works in collaboration with the Medical Examiner Office to help support and signpost bereaved relatives and carers
The post will require an individual who can demonstrate excellent interpersonal skills and emotional maturity that incorporates sensitivity and empathy. These skills are required to:
Assist in the provision of caring and empathetic support to the bereaved
Assist in the communication of information to staff from other departments e.g. Chapel of Rest, Registrars etc.
Help to maintain excellent relationships with both statutory and voluntary agencies involved in supporting the bereaved.
Supports communication/plans to raise the profile of bereavement support across the organisation through:
Signpost to services who will assist in meeting the physical, psychological, social and spiritual needs of the bereaved individuals
Assisting in meeting the information needs of the bereaved
Experience of dealing with difficult situations.
Promotes effective communication with individuals regardless of language, culture or ability.
Experience of working within the NHS
Educated to GCSE level or evidence of equivalent level of experience.
Good written, verbal, and interpersonal skills
Experience in administration duties and keyboard skills
IT skills including a working knowledge of health care systems
Ability to demonstrate a willingness to update knowledge and skills
Can demonstrate good organisational skills
Can demonstrate discretion, tact and confidentiality at all times
Able to work flexible to meet the needs of the service
Able to work alone and as part of a team
Experience of working with service users
Experience of dealing with difficult situations
Person Specification
Experience
Essential
- Experience of working with various computer software packages
- Experience of working with staff at all levels
- Experience of direct telephone contact with patients/clients and staff.
Desirable
- Previous experience within the NHS
Knowledge and awareness
Essential
- Knowledge of the Data protection Act 2018
Skills and abilities
Essential
- Excellent verbal/written communication skills
- Ability to work on own initiative and without supervision
- Ability to prioritise workload
- oAbility to routinely manage situations which may be emotionally distressing, in a calm and professional manner
Personal Attributes
Essential
- Able to adapt to sensitive situations
Qualification
Essential
- Minimum of 5 GCSEs A-C or relevant equivalent knowledge/experience
Person Specification
Experience
Essential
- Experience of working with various computer software packages
- Experience of working with staff at all levels
- Experience of direct telephone contact with patients/clients and staff.
Desirable
- Previous experience within the NHS
Knowledge and awareness
Essential
- Knowledge of the Data protection Act 2018
Skills and abilities
Essential
- Excellent verbal/written communication skills
- Ability to work on own initiative and without supervision
- Ability to prioritise workload
- oAbility to routinely manage situations which may be emotionally distressing, in a calm and professional manner
Personal Attributes
Essential
- Able to adapt to sensitive situations
Qualification
Essential
- Minimum of 5 GCSEs A-C or relevant equivalent knowledge/experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
