Job summary
The purpose of the role is to work as part of the HIVE Programme Team, based at the Queen Elizabeth Hospital, to help shape and deliver on this new workstream across Gateshead. The post holder will work with patients identified to have multiple and complex needs that are facing barriers to accessing healthcare services. They will support and manage an active caseload, working to help patients attend appropriate appointments and investigations, thus allowing them to receive timely and effective care. The post holder will work closely across Gateshead's Health and Care system to ensure our patients benefit maximally from the support services available to them, developing and demonstrating a therapeutic relationship with healthcare providers to underpin better health outcomes.
The role will build on the requirement to deliver reasonable adjustments to access care, whilst ensuring accurate data collection and recording of alerts and need. High quality documentation will facilitate continuity of care between providers for our most complex service users.
The role will be at the forefront of addressing health and healthcare inequalities across Gateshead and has been developed in collaboration with the Local Authority Public Health Team and other stakeholders. Over this two year project we hope to gain a much better understanding of the challenges faced by vulnerable cohorts and work to redefine the way care across services is delivered to them.
Main duties of the job
To encourage and develop personalised, comprehensive prehabilitation plans with patients to address identified risk factors
Support vulnerable clients to optimise their health and wellbeing by using a holistic approach to understand the challenges and barriers posed to service users. Holistic support may include support to access housing, addiction services and/or routine healthcare appointments on an individual basis.
Engage with clients and offering them support and brief intervention advice and offering physical health checks, including but not exclusive to, finger prick sampling, BP readings, CO reading, body measurements, and undertaking mental wellbeing assessment tools
Support clients to understand and manage their health and wellbeing through behaviour and lifestyle changes assisting them to achieve their goals, manage their condition and undertake prehabilitation
Liaise with relevant services, organisations and support networks to develop both client pathways and support packages for clients
Assist with ongoing activity evaluation in line with the project plan
Address health inequalities through asset based, holistic conversation, identifying support from family and wider community
Work collaboratively and ensure the relevant resources are available for members of the public, in order for individuals to make changes to their behaviour that have a positive impact on their health and wellbeing
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
Please refer to full job description and person specification attached within the job advert for information on the role and responsiblities.
Job description
Job responsibilities
Please refer to full job description and person specification attached within the job advert for information on the role and responsiblities.
Person Specification
Skills
Essential
- Working knowledge of supporting people to improve their health and wellbeing, and understanding of behaviour change techniques
- Good IT skills and experience with a range of Microsoft office packages
- Strong communication and interpersonal skills with the ability to listen, influence, negotiate and motivate individuals in relation to health-related behaviours
- Ability to act upon own initiative, respond to changing situations with excellent organisational and time management skills
- Ability to handle sensitive data with confidentiality.
Desirable
- Experience working with people with multiple and complex needs. This may include people experiencing homelessness, those with learning disabilities, mental health conditions or from inclusion health groups
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
Qualifications
Essential
- Minimum of level 2 functional skills in English
- Minimum of level 2 functional skills in Mathematics
Desirable
- Relevant training related to supporting and improving health and wellbeing, this may include training in addiction, dependency, mental health, social prescribing or health coach
Experience
Essential
- Patient/service user facing experience in the community, voluntary, health or social care sector
- Patient/service user facing experience in the community, voluntary, health or social care sector
Desirable
- A working knowledge of supporting clients with long term health conditions utilising a personalised care approach
- Experience of multi-sector working
- Experience of partnership/collaborative working and of building relationships across a variety of settings
Person Specification
Skills
Essential
- Working knowledge of supporting people to improve their health and wellbeing, and understanding of behaviour change techniques
- Good IT skills and experience with a range of Microsoft office packages
- Strong communication and interpersonal skills with the ability to listen, influence, negotiate and motivate individuals in relation to health-related behaviours
- Ability to act upon own initiative, respond to changing situations with excellent organisational and time management skills
- Ability to handle sensitive data with confidentiality.
Desirable
- Experience working with people with multiple and complex needs. This may include people experiencing homelessness, those with learning disabilities, mental health conditions or from inclusion health groups
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
Qualifications
Essential
- Minimum of level 2 functional skills in English
- Minimum of level 2 functional skills in Mathematics
Desirable
- Relevant training related to supporting and improving health and wellbeing, this may include training in addiction, dependency, mental health, social prescribing or health coach
Experience
Essential
- Patient/service user facing experience in the community, voluntary, health or social care sector
- Patient/service user facing experience in the community, voluntary, health or social care sector
Desirable
- A working knowledge of supporting clients with long term health conditions utilising a personalised care approach
- Experience of multi-sector working
- Experience of partnership/collaborative working and of building relationships across a variety of settings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
