Healthcare Assistant – Diabetes in Pregnancy administration assistant

Job summary

• To work with as an integral part of the Diabetes in Pregnancy team supporting the patients journey in the clinic setting. Working closely with clinicians to manage, monitor and support the patient flow.
• To support all members of the MDT to deliver high quality, safe patient care.
• To ensure a safe working environment.
• To assist the clinical staff to care for patients.
• Adopt a flexible approach to provide support for Women's Health Clinic and Diabetes team
• He/she will be responsible for the completion of a number of different administration tasks, supporting the diabetes midwives in delivering care to pregnant people with a diagnosis of gestational diabetes.
• Collating patients' blood glucose readings for review by the Diabetes Midwives, contacting patients to assist with home blood glucose monitoring, completing regular audits and general administrative duties.
• The post holder will be required to work closely with the multidisciplinary diabetes team and across a number of different IT systems. They must be comfortable with direct and frequent patient contact, communicating over the telephone and have the appropriate experience and skill set to support on an ad-hoc basis in the Women's Health Clinic as a Healthcare Assistant.

Main duties of the job

• Collate weekly blood glucose readings for all pregnant people diagnosed with gestational diabetes for review by the Diabetes Midwives.
• Support patients to complete and submit home blood glucose monitoring results in order to confirm/exclude gestational diabetes.
• Register patients on blood glucose monitoring IT system following diagnosis.
• Inform GP of gestational diabetes diagnosis and request repeat prescription for testing equipment.
• Complete quarterly audit to ensure optimal referral and uptake of gestational diabetes screening.
• Collate monthly gestational diabetes statistics.
• Communicate with patients via telephone, SMS and email as directed/ supported by Diabetes Midwives.
• Support team to follow-up any patient non-attendances.
• Book/amend antenatal clinic and ultrasound scan appointments as directed by Diabetes Midwives.
• Answer telephone calls, managing any enquiries that fall within clinical remit or appropriately escalating to a suitable healthcare professional.
• Complete general administrative tasks as requested/directed by Diabetes Midwives or Clinic Manager.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.