Job summary
An exciting opportunity has arisen for an enthusiastic, motivated and organised individual to join our administration team as a Clerical Officer within the Tyneside Integrated Musculoskeletal Service.
The post holder will provide an efficient and effective reception service to patients as well as administrative services to support our clinical team.
The Tyneside Integrated Musculoskeletal Service operates a 6 day service. You will be required to work at various community sites across Newcastle and Gateshead Therapy Services and cover shifts between 08:00-20:00.
Main duties of the job
- To provide a competent and efficient reception service. Providing the first point of contact for users of our service in a busy environment.
- Meet and greet patients at the department's reception desk ensuring they are clerked in and out of physio clinics appropriately using the SystmOne.
- Make appointments for patients and managing the appointment system for outpatient using SystmOne.
- Communicate effectively with staff of the service, other departments and patients on the telephone accurately recording messages when necessary or assisting callers with queries including change of appointments.
- Respond to telephone and email queries in a time appropriate manner.
- To work as a team member within the administration team with guidance from the team lead as required, to support adequate staffing level and attend admin team meetings.
About us
Tyneside Integrated Musculoskeletal Services (TIMS) is a joint Newcastle and Gateshead service which offers self-care and fast access to expert opinion, diagnosis and treatment of a variety of muscle, joint and soft tissue conditions and chronic pain.
Gateshead Health NHS Foundation Trust and TIMS believe in providing a quality service for all patients. TIMS is very proud of our emphasis on self-management and wellbeing, our website that provides an array of knowledge and signposting to community resources. The service is friendly and welcoming. The team are hardworking and flexible to support and look out for the welfare of their colleagues and patients.
Job description
Job responsibilities
Job Purpose
- Undertake a range of duties at reception desk to ensure an efficient and effective administration service to patients and staff of the department.
Dimensions
- Make appointments for patients and managing the appointment system for outpatient physiotherapists using Patient Administration System (PAS) within eRecord, Medway or SystmOne.
- Meet and greet patients at the departments reception desk ensuring they are clerked in and out of physio clinics appropriately using the PAS system or SystmOne.
- Receive and make telephone calls to and from patients and staff taking messages appropriately and dealing with queries accordingly.
- Computerised recording and registration of all patient data.
- Support the upkeep and development of department information using information technology and word processing skills.
- Maintain effective filing systems for departmental information
- Manage service electronic mail boxes.
- Arrange interpreting service appointments for patients.
- Undertake duties to cover for annual leave and sickness of other team members.
Job description
Job responsibilities
Job Purpose
- Undertake a range of duties at reception desk to ensure an efficient and effective administration service to patients and staff of the department.
Dimensions
- Make appointments for patients and managing the appointment system for outpatient physiotherapists using Patient Administration System (PAS) within eRecord, Medway or SystmOne.
- Meet and greet patients at the departments reception desk ensuring they are clerked in and out of physio clinics appropriately using the PAS system or SystmOne.
- Receive and make telephone calls to and from patients and staff taking messages appropriately and dealing with queries accordingly.
- Computerised recording and registration of all patient data.
- Support the upkeep and development of department information using information technology and word processing skills.
- Maintain effective filing systems for departmental information
- Manage service electronic mail boxes.
- Arrange interpreting service appointments for patients.
- Undertake duties to cover for annual leave and sickness of other team members.
Person Specification
Skills
Essential
- Keyboard skills to RSA II or equivalent work experience
- Good communication skills both written and verbal
- Organisational skills
- Ability to prioritise workload
Desirable
- Previous health care environment.
Experience
Essential
- Previous office experience
- Data entry experience
- Microsoft applications including Word, Excel, outlook
- Reception experience preferably in a healthcare or therapy environment
Desirable
- Previous NHS experience in a rehabilitation setting
- SystmOne
Knowledge
Essential
- Filing systems
- Office procedures.
- Databases
- PAS - eRecord
Desirable
Person Specification
Skills
Essential
- Keyboard skills to RSA II or equivalent work experience
- Good communication skills both written and verbal
- Organisational skills
- Ability to prioritise workload
Desirable
- Previous health care environment.
Experience
Essential
- Previous office experience
- Data entry experience
- Microsoft applications including Word, Excel, outlook
- Reception experience preferably in a healthcare or therapy environment
Desirable
- Previous NHS experience in a rehabilitation setting
- SystmOne
Knowledge
Essential
- Filing systems
- Office procedures.
- Databases
- PAS - eRecord
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
