Job summary
An exciting opportunity has arisen for a caring and compassionate person to join a well established team of Nursing Assistants working in the Women's Health Clinic. The Women's Health Clinic is a stand alone unit providing all Outpatient services for both Maternity and Gynaecology patients. Services provided include ante natal clinics and scanning, Gynaecology outpatients which includes clinics for patients with suspected cancer, fertility concerns and Uro Gynaecology services). The Early Pregnancy Service (including the Termination of Pregnancy service) is also provided from Women's Health Clinic. A high level of sensitivity, compassion and confidentiality is therefore required for this post.
Clinics are also provided at the Blaydon Primary Care Centre and the post holder will be required to work at this location when rostered to do so.
Main duties of the job
- Working with the clinic team supporting the patients journey in the clinic setting.
- Working closely with clinicians to manage, monitor and support the patient flow through the clinic.
- Supporting all members of the MDT to deliver high quality, safe patient care.
- Ensuring a safe working environment.
- Assisting the clinical staff to care for patients.
- Adopting a flexible approach to ensure all clinics are covered in a timely manner across sites
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job description
Job responsibilities
- Communicates information to staff, patients, relatives and carers.
- Communicates information in an empathetic and reassuring way where there may be barriers to communication/understanding i.e. speech/language/hearing difficulties.
- Communicates with patients, clients, relatives and staff whose first language may not be English.
- Is able to communicate effectively using written and oral skills.
- Establish and maintain effective relationships with patients, relatives and colleagues.
- Provide and receive routine information requiring tact or persuasive skills; barriers to understanding.
- Exchanges factual information with patients using persuasion, reassurance, tact, empathy, may overcome barriers to understanding e.g. patient has physical or mental disabilities.
- Acts as an ambassador/role model for the Womens Health Clinic and the Trust.
- Able to prioritise the delivery of care to patients.
- Able to assist in the delivery of care of patients attending the outpatient clinic in accordance with trust and departmental protocols.
- Able to assist with the timely transfer of patients
- Initiates emergency treatment where necessary.
- Organises own day to day work tasks or activities.
- Plans own work.
- Able to travel plan in order to attend clinics at multiple sites.
- Able to work flexibly with regards to start and finish times and cover for clinics outside of normal working hours including weekends when required
Job description
Job responsibilities
- Communicates information to staff, patients, relatives and carers.
- Communicates information in an empathetic and reassuring way where there may be barriers to communication/understanding i.e. speech/language/hearing difficulties.
- Communicates with patients, clients, relatives and staff whose first language may not be English.
- Is able to communicate effectively using written and oral skills.
- Establish and maintain effective relationships with patients, relatives and colleagues.
- Provide and receive routine information requiring tact or persuasive skills; barriers to understanding.
- Exchanges factual information with patients using persuasion, reassurance, tact, empathy, may overcome barriers to understanding e.g. patient has physical or mental disabilities.
- Acts as an ambassador/role model for the Womens Health Clinic and the Trust.
- Able to prioritise the delivery of care to patients.
- Able to assist in the delivery of care of patients attending the outpatient clinic in accordance with trust and departmental protocols.
- Able to assist with the timely transfer of patients
- Initiates emergency treatment where necessary.
- Organises own day to day work tasks or activities.
- Plans own work.
- Able to travel plan in order to attend clinics at multiple sites.
- Able to work flexibly with regards to start and finish times and cover for clinics outside of normal working hours including weekends when required
Person Specification
Experience
Essential
- Experience of working and communicating with people
Desirable
- Experience in hospital or care environment
- Experience in using I.T.
Qualifications
Essential
- Level 1 in English
- Level 1 in mathematics
Desirable
- NVQ Level 2 in Health and Social care or equivalent experience.
Person Specification
Experience
Essential
- Experience of working and communicating with people
Desirable
- Experience in hospital or care environment
- Experience in using I.T.
Qualifications
Essential
- Level 1 in English
- Level 1 in mathematics
Desirable
- NVQ Level 2 in Health and Social care or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
