Job summary
We are seeking individuals who are friendly, approachable, compassionate and motivated with good communication skills. Our aim is to recruit the best administrator so that we can support you to develop and provide the best patient care.
Candidates should demonstrate some experience providing clerical work either on a professional or informal basis. You will receive ongoing support from your peers, ward/team manager and matron. You will also receive individual supervision as well as support in reflective practice groups.
As an administrator, you will be.
Main duties of the job
The post holder will be a key member of the multidisciplinary team and will be responsible for the day-to-day clerical support to individual team members.
The post holder will assist in the maintenance of an office management system, which provides effective communication to team members and others as appropriate.
The post holder will be encouraged to engage with the patients and getting involved with meal times and other activities on the ward.
The post holder will often be the first point of contact for members of the general public and referrers who wish to make enquiries. It is an essential requirement of the post that the post holder courteously provides information and deals with enquiries.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
About our location:
This post will be based at Springfield Hospital
Unless expressly stated in the job advert this role is not subject to sponsorship, please be advised that all offers of employment are subject to evidence of right to work in the UK.
Job description
Job responsibilities
To be responsible for the preparation of ward rounds, to arrange and confirm patients meeting dates, type up and circulate outcomes.
To ensure that all correspondence and documents are accurately and efficiently typed and dispatched, according to priority.
To answer telephone calls from patients, relatives, health professionals and other bodies sensitively and politely, ensuring all messages are passed to the appropriate person in a timely and effective manner.
To format articles to ensure they are presented appropriately for submission to journals.
To greet patients, relatives and visitors with patience and sensitivity, assisting them as appropriate.
To photocopy and fax information, distributing and filing as appropriate.
To sort incoming mail, date stamp and distribute as appropriate.
To extract information for third parties as appropriate.
To take notes at community and staff meetings type up and circulate.
To attend all relevant weekly meetings, ensuring that matters discussed are recorded and actioned appropriately, and that lists are updated and issued promptly.
To contribute to the development and maintenance of administrative procedures.
Job description
Job responsibilities
To be responsible for the preparation of ward rounds, to arrange and confirm patients meeting dates, type up and circulate outcomes.
To ensure that all correspondence and documents are accurately and efficiently typed and dispatched, according to priority.
To answer telephone calls from patients, relatives, health professionals and other bodies sensitively and politely, ensuring all messages are passed to the appropriate person in a timely and effective manner.
To format articles to ensure they are presented appropriately for submission to journals.
To greet patients, relatives and visitors with patience and sensitivity, assisting them as appropriate.
To photocopy and fax information, distributing and filing as appropriate.
To sort incoming mail, date stamp and distribute as appropriate.
To extract information for third parties as appropriate.
To take notes at community and staff meetings type up and circulate.
To attend all relevant weekly meetings, ensuring that matters discussed are recorded and actioned appropriately, and that lists are updated and issued promptly.
To contribute to the development and maintenance of administrative procedures.
Person Specification
Training & Qualifications
Essential
- NVQ Business Administration level 2 or 3 or willingness to work towards
- GCSE English or equivalent
Desirable
- NVQ Business Administration level 2 or 3
- ECDL
Experience
Essential
- Experience of working within a multi-disciplinary team
- Front line customer service experience
- Demonstrable experience of administrative & secretarial work
Desirable
- Previous experience in a Health Care setting
- Experience of community working
- Experience of handling telephone calls from distressed individuals
- Experience of using a clinical management information system database
Person Specification
Training & Qualifications
Essential
- NVQ Business Administration level 2 or 3 or willingness to work towards
- GCSE English or equivalent
Desirable
- NVQ Business Administration level 2 or 3
- ECDL
Experience
Essential
- Experience of working within a multi-disciplinary team
- Front line customer service experience
- Demonstrable experience of administrative & secretarial work
Desirable
- Previous experience in a Health Care setting
- Experience of community working
- Experience of handling telephone calls from distressed individuals
- Experience of using a clinical management information system database
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
South West London and St Georges Mental Health NHS Trust
Address
Springfield Hospital (Ward 3)
15 Springfield Drive
London, Tooting
SW17 0YF
Employer's website
https://www.swlstg.nhs.uk/ (Opens in a new tab)
