Job summary
We are excited to offer an excellent opportunity for an experienced and motivated leader to join our Crisis Pathway as a Clinical Service Lead. This post has a pivotal role in shaping and leading services that sit at the very heart of urgent mental health care delivery
You will have responsibility for three key services within the pathway:
- The new Enhanced Home Treatment Team (Night Function), the first of its kind within the Trust
- Wandsworth Home Treatment Team (HTT), providing intensive, community-based crisis support
- The Mental Health Crisis Line (MHCL), the 24/7 first point of access for people in distress across South West London
This is a unique leadership portfolio that combines service innovation with established clinical delivery, giving you the chance to both embed excellence in existing teams and lead the development of new models of care
As a Clinical Service Lead, you will be expected to provide clear operational and clinical leadership, drive quality and performance, and ensure that services remain safe, responsive, and person-centred. Working closely with the Clinical Manager, your leadership will directly influence the experience of service users and carers across the crisis pathway
Because this role sits within the Trust's Crisis Pathway Redesign Programme, the scope of the portfolio may change as services evolve. You will therefore be joining at a time of transformation, with the opportunity to help shape the future of crisis care across South West London
Main duties of the job
As Clinical Service Lead, you will:
- Provide day-to-day operational and clinical leadership for the HTT Night Function, Wandsworth HTT, and the Mental Health Crisis Line.
- Ensure safe, effective and high-quality service delivery, in line with Trust policies, CQC standards, and national guidance.
- Oversee workforce management including rostering, supervision, appraisal, and staff wellbeing, ensuring teams are well supported to deliver care.
- Lead on performance monitoring, using KPIs and clinical data to track quality, identify issues, and implement improvements.
- Work closely with the Clinical Manager to ensure services are aligned with the Trust's Crisis Pathway Redesign Programme, recognising that the scope of the portfolio may change as services evolve.
- Foster effective partnerships with service users, carers, acute trusts, community teams, emergency services, and voluntary sector partners.
- Drive a culture of continuous improvement, innovation, and learning within your teams.
- Ensure robust governance and risk management systems are in place, including incident reporting, safeguarding, and clinical audit.
- Represent services at internal and external meetings, providing assurance on quality and performance to senior leaders.
- Champion the Trust's values, modelling compassionate and inclusive leadership at all times.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
About our locations:
Springfield University Hospital, Tooting
Our largest, 19-ward site is in Springfield Village, created following our £150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are now opening. Springfield is close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.
Job description
Job responsibilities
Communication
- To communicate effectively with staff through regular briefings and provide opportunities for staff involvement in service development.
- To communicate policies and procedures within the service, with partners and externally to ensure effective understanding and implementation.
- To communicate complex service-related information to senior managers, partners and relevant stakeholders using a variety of methods including, reports, presentations etc.
- To maintain effective and helpful relationships with service users, their relatives, friends and carers.
- To maintain effective relationships with members of the Trust, and other statutory andvoluntary agencies.
Service Development and Review
- To be responsible for the regular review and updating of the services operational policy.
- To contribute to the on-going development and evaluation of the services in relation to need, local and national quality standards and target frameworks.
- To ensure that partners are involved in service development and that developments within the third sector are accounted for in developing the service.
- To work with service users, carers and other local stakeholders to tackle healthinequalities.
- To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.
- To participate in the development and implementation of Trust policy within the service and take an active role in all operational and business planning.
- To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.
- To plan and co-ordinate service review activities and to deliver, with colleagues, a programme of regular audit and continuous service improvement.
- To lead the community engagement programme and delivery of tailored and coproduced services for key priority population groups.
Management of Resources and Performance
- To use integrated management information systems to ensure resources are managed effectively.
- To ensure all members of the team are recording clinical and patient managementinformation using IAPTus and RiO, as required.
- To undertake regular skill mix review to ensure the workforce structure is designed to meet service demands.
- To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.
- To lead on the data analysis (via RIO) and collation monthly and quarterly CCG and Trust performance reports, as required.
Financial and Performance Management
- To be responsible for ensuring that the service meets the Key Performance Indicators(KPIs) agreed with CCG commissioners as well as nationally agreed targets (access and recovery).
- To deliver the services within the allocated budget and ensure that monthly financial reviews are undertaken.
- To work closely with the services allocated Financial Business Partner to ensure the services financial position remains within budget.
- In agreement with the Head of Service Delivery, the postholder may be responsible for an allocated budget for the service.
- To oversee the development of and distribution of key service performance reports to internal and external stakeholders, such as the Trust Board and the CCG.
Service Delivery
- To ensure the service is delivering effective health care and wellbeing interventions in accordance with NICE Guidelines, Royal College of Psychiatry stadards and Policy Implementation guidelines.
- To ensure service standards are applied and kept under review and to inform the Matron / Clinical Manager and Head of Service Delivery of any significant problems or concerns in this regard.
- To promote and develop positive and integrated working relationships with the servicesthird sector partners.
- To ensure all staff members are aware of and trained to apply Safeguarding procedures.
- To ensure the team effective interfaces with other teams and services, referring agencies, service users and carers
Leadership
- To develop and promote collaborative and integrated working across all elements of the service.
- To ensure roles, responsibilities and accountability for team managers, partners and staff are clearly defined.
- To devolve resource management to team managers where appropriate.
- To ensure effective systems for supervision and developmental review / appraisal are in operation and that central report returns are made.
- To identify essential and developmental training needs, recording and reporting on training take up and ensuring mandatory standards are met.
- To ensure all Human Resources policies are adhered to responding to grievance, dispute or disciplinary issues in a timely way.
- To apply the Trust recruitment procedures to ensure fair and timely employment of staff to meet service needs.
- To ensure all staff are applying customer care skills to ensure service users and carers feel welcomed, listened to and informed.
- To identify and acknowledge individual and team strengths and ensure access to opportunities for further development
- To facilitate career development and promote future leaders both for clinical practice and for management roles.
Governance
- To work with the Head of Nursing & Quality and the Head of Service Delivery to set up and administer a monthly Performance Review & Quality Cluster meeting.
- To maintain and further develop approaches for involving service users, partners and wider stakeholders in the delivery of Services
- To ensure that the Trust's Governance processes are applied and that all staff work within the governance framework.
- To ensure clinical standards of care for service users are kept under review reporting any significant problems to the Head of Service Delivery
- To encourage staff to share good practice, develop ideas to improve services andpromote research.
- To maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene.
- To promote regular service audit and performance evaluation.
- To ensure robust risk assessment and management accordance with policies undertaking risk analyses as required and developing management plans to minimise risk.
Training and Development
- To undertake mandatory and statutory training as required by Trust policy.
- To participate in regular supervision and annual development reviews as well as devising and participating in education and training programmes, as required.
- To contribute and commit to undertaking an annual Development Review/appraisal.
- To undertake personal development as identified in the Personal Development Plan (PDP).
Job description
Job responsibilities
Communication
- To communicate effectively with staff through regular briefings and provide opportunities for staff involvement in service development.
- To communicate policies and procedures within the service, with partners and externally to ensure effective understanding and implementation.
- To communicate complex service-related information to senior managers, partners and relevant stakeholders using a variety of methods including, reports, presentations etc.
- To maintain effective and helpful relationships with service users, their relatives, friends and carers.
- To maintain effective relationships with members of the Trust, and other statutory andvoluntary agencies.
Service Development and Review
- To be responsible for the regular review and updating of the services operational policy.
- To contribute to the on-going development and evaluation of the services in relation to need, local and national quality standards and target frameworks.
- To ensure that partners are involved in service development and that developments within the third sector are accounted for in developing the service.
- To work with service users, carers and other local stakeholders to tackle healthinequalities.
- To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.
- To participate in the development and implementation of Trust policy within the service and take an active role in all operational and business planning.
- To ensure safeguarding vulnerable adults and children policy and protocols are adhered to.
- To plan and co-ordinate service review activities and to deliver, with colleagues, a programme of regular audit and continuous service improvement.
- To lead the community engagement programme and delivery of tailored and coproduced services for key priority population groups.
Management of Resources and Performance
- To use integrated management information systems to ensure resources are managed effectively.
- To ensure all members of the team are recording clinical and patient managementinformation using IAPTus and RiO, as required.
- To undertake regular skill mix review to ensure the workforce structure is designed to meet service demands.
- To apply structured management for safe and effective use of all resources within budget and within legislative frameworks.
- To lead on the data analysis (via RIO) and collation monthly and quarterly CCG and Trust performance reports, as required.
Financial and Performance Management
- To be responsible for ensuring that the service meets the Key Performance Indicators(KPIs) agreed with CCG commissioners as well as nationally agreed targets (access and recovery).
- To deliver the services within the allocated budget and ensure that monthly financial reviews are undertaken.
- To work closely with the services allocated Financial Business Partner to ensure the services financial position remains within budget.
- In agreement with the Head of Service Delivery, the postholder may be responsible for an allocated budget for the service.
- To oversee the development of and distribution of key service performance reports to internal and external stakeholders, such as the Trust Board and the CCG.
Service Delivery
- To ensure the service is delivering effective health care and wellbeing interventions in accordance with NICE Guidelines, Royal College of Psychiatry stadards and Policy Implementation guidelines.
- To ensure service standards are applied and kept under review and to inform the Matron / Clinical Manager and Head of Service Delivery of any significant problems or concerns in this regard.
- To promote and develop positive and integrated working relationships with the servicesthird sector partners.
- To ensure all staff members are aware of and trained to apply Safeguarding procedures.
- To ensure the team effective interfaces with other teams and services, referring agencies, service users and carers
Leadership
- To develop and promote collaborative and integrated working across all elements of the service.
- To ensure roles, responsibilities and accountability for team managers, partners and staff are clearly defined.
- To devolve resource management to team managers where appropriate.
- To ensure effective systems for supervision and developmental review / appraisal are in operation and that central report returns are made.
- To identify essential and developmental training needs, recording and reporting on training take up and ensuring mandatory standards are met.
- To ensure all Human Resources policies are adhered to responding to grievance, dispute or disciplinary issues in a timely way.
- To apply the Trust recruitment procedures to ensure fair and timely employment of staff to meet service needs.
- To ensure all staff are applying customer care skills to ensure service users and carers feel welcomed, listened to and informed.
- To identify and acknowledge individual and team strengths and ensure access to opportunities for further development
- To facilitate career development and promote future leaders both for clinical practice and for management roles.
Governance
- To work with the Head of Nursing & Quality and the Head of Service Delivery to set up and administer a monthly Performance Review & Quality Cluster meeting.
- To maintain and further develop approaches for involving service users, partners and wider stakeholders in the delivery of Services
- To ensure that the Trust's Governance processes are applied and that all staff work within the governance framework.
- To ensure clinical standards of care for service users are kept under review reporting any significant problems to the Head of Service Delivery
- To encourage staff to share good practice, develop ideas to improve services andpromote research.
- To maintain a strong overview on environmental standards and address any issues relating to safety, dignity, poor quality and poor hygiene.
- To promote regular service audit and performance evaluation.
- To ensure robust risk assessment and management accordance with policies undertaking risk analyses as required and developing management plans to minimise risk.
Training and Development
- To undertake mandatory and statutory training as required by Trust policy.
- To participate in regular supervision and annual development reviews as well as devising and participating in education and training programmes, as required.
- To contribute and commit to undertaking an annual Development Review/appraisal.
- To undertake personal development as identified in the Personal Development Plan (PDP).
Person Specification
Experience
Essential
- Experience of working at a senior clinical or management level
- Experience of managing a clinical team
- Experience of managing and supervising other staff
- Experience of successfully planning, implementing and evaluating services
- Experience of service development / review and leading on change
- Experience of policy development and implementation within a team
- Experience of managing finances and budgeting
Desirable
- Experience of working in mental health
- Experience of managing services that have integrated partnerships
Qualifications
Essential
- Educated to degree level or equivalent
- professional qualification
- Evidence of post registration CPD to include specific training/education relevant to the post
Desirable
- Professional management qualification at diploma level or above
- Project management qualification e.g. PRINCE2 foundation level
- Post-graduate qualification in service improvement or healthcare leadership
Person Specification
Experience
Essential
- Experience of working at a senior clinical or management level
- Experience of managing a clinical team
- Experience of managing and supervising other staff
- Experience of successfully planning, implementing and evaluating services
- Experience of service development / review and leading on change
- Experience of policy development and implementation within a team
- Experience of managing finances and budgeting
Desirable
- Experience of working in mental health
- Experience of managing services that have integrated partnerships
Qualifications
Essential
- Educated to degree level or equivalent
- professional qualification
- Evidence of post registration CPD to include specific training/education relevant to the post
Desirable
- Professional management qualification at diploma level or above
- Project management qualification e.g. PRINCE2 foundation level
- Post-graduate qualification in service improvement or healthcare leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
