Job summary
An exciting opportunity has arisen to lead the Trust's adult services transformation portfolio, which focuses on our Adult Patient Journey Programme, and support the SW London Integrated Care System (ICS) to deliver adult mental health priorities in its mental health strategy. This post is integral to the Strategy, Transformation and Commercial Development team in the Trust and will work closely with the three adult Service Lines. You need to be able to form strong relationships with key partners and stakeholders to deliver work at pace internally and externally. The role requires good organisation and planning skills and experience in service redesign. You also need to understand how to successfully engage stakeholders and ensure co-production is embedded. This will be a fast-paced role in a complex and changing environment and will suit someone who likes a challenge and enjoys working with and across a variety of organisations and people.
Career Progression pathways and development opportunities:
We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialities. We offer ongoing training and development and career progression.
Main duties of the job
You will need to work internally across our three adult Service Lines and other colleagues to deliver the Trust-wide adult transformation programme, Adult Patient Journey. You will manage the programme across its workstreams, including through enabling programmes and collaboration with other transformation programmes, such as Children & Adult Mental Health Services (CAMHS). You will ensure the programme is effectively reported into Trust governance, including the Better Communities Information Group and others as required.
You will also act as a system leader to drive change positive change for adults around mental health and wellbeing, leading the delivery of appropriate adult elements of the SW London MH strategy and the Integrated Care Partnership (ICP) strategy positive mental wellbeing theme. To do this, you will have to develop strong and effective relationships with colleagues across the ICS at both system and place level, as well as South London Partnership and South London & Maudsley NHS Foundation Trust.
You will ensure the Trust's transformation programme is connected and aligned to system, place and SLP programmes of work. You will need to ensure that stakeholder engagement, liaison and co-production are a key part of the internal programme and broader system level programmes.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
About our locations:
Tolworth Hospital, Surbiton
To create the very best environment to care for our patients, this site's layout will be transformed in 2026 to add a number of wards to the existing three. Tolworth has a canteen and is near shops, the A3, Tolworth station, and is a bus ride from Surbiton station, with fast connections to Clapham Junction and London Waterloo.
Job description
Job responsibilities
(1) Transformation programme delivery
- Work with the Deputy Director of Strategy and Transformation (DDS&T), Deputy Director of Operations and adult Service Line leadership teams to deliver a Trust-wide adult transformation programme, Adult Patient Journey, building on key areas of current work and addressing key issues for the organisation. Core areas include adult community mental health services, rehabilitation pathway and inpatient flow.
- Support review of current adult service delivery and support the Service Lines to implement improvements.
- Liaise with colleagues to support enabling programmes of work such as workforce development, recruitment, training and leadership development as well as improvement of digital tools and the use of Quality Improvement methodology to enable change.
- Work with a range of stakeholders to define the outcomes to be delivered by the programme and ensure data to support measurement of these outcomes is in place.
- Consider the implications of, and for, All Age pathways of care where relevant for adult services, for example, in terms of transition from CAMHS services or to older adult services and specialist pathways such as Eating Disorders and Deaf services.
- Ensure all transformational work is tested against the shifting external environment and takes account SWL Integrated Care System Development, place and borough-based programme work, primary care networks and the South London Mental Health and Community Partnership (SLP).
(2) Strategic and programme support
- Ensure accurate and deliverable plans, benefits and approaches are in place for delivery.
- Ensure the programme is effectively reported into the Trust-wide Better Communities programme via standard reporting mechanisms and the Better Communities team.
- Develop and maintain appropriate project and programme management documentation related to the programme including plans, risk registers, issue logs and scoping documents.
- Support the identification and management of interdependencies across all elements of the programme.
- Ensure impact assessments are identified and carried out for any potential service changes.
- Ensure that the work is considered through the Trust business planning cycle specifically in terms of developing investment proposals and forming part of the Trusts top priorities, annual delivery plans and Service Line business plans.
- Link the Trust programme to local place level adult elements of the Local Health and Care Plans, into the SLP transformation plans and London regional adult mental health transformation work as appropriate.
- Further develop the Trust and system ability to report on the outcomes for the programme including those defined at system level as outcomes of a transformed model of care
- Ensure all transformational work considers using recognised and established improvement methodologies and works closely with the Trust Quality Improvement and Innovation team.
- Ensure all transformation work is accurately reported to appropriate Trust governance and that all risks are flagged and managed.
- Prepare reports internally for any Executive Leadership Team level meetings and appropriate Trust Board sub-committees and the Trust Board itself. External reporting will also be required dependent on the area.
- Contribute ideas and solutions to improving standard processes across the Trust.
- Encourage and lead evaluation of transformation and change and apply lessons to future work programmes.
- Line manage and develop transformation staff and support the wider organisation to develop transformational thinking, skills and capabilities and culture.
(3) Stakeholder engagement, system working and collaboration
- Act as a system leader to drive positive change for adults around mental health and wellbeing, leading the delivery of appropriate adult elements of the SWL MH Strategy and the SWL ICP Strategy positive mental wellbeing theme.
- Ensure stakeholder engagement, liaison and co-production with community groups, service users and carers is a key part of the Trusts approach to programme delivery.
- Develop structured engagement activities to support programme delivery and listen to views of a wide range of partners.
- Develop regular communications and engagement routes for all stakeholders around the programme
- Develop strong and effective relationships with colleagues working in the SWL ICB mental health system and place teams, SLP and SLaM adult services, enabling and driving the agreement of common priorities and approaches to work across SWL and south London.
- Develop strong, open and positive relationships with VCSE partners, service users and carers relevant to the programme.
- Support the work on the development of a SWL MH provider collaborative (SWL MHPC) approach around adult mental health through close collaboration with the SWL MHPC Programme Director.
- Connect and align the Trust Adult Patient Journey programme to system, place and SLP programmes of work, ensuring a common, strategic approach. Deliver reports and presentations on Trust and wider Adult Patient Journey programme to external audiences, including but not limited to the SWL MH Strategy Delivery Group, SWL MH Partnership Delivery Group and SWL place partnership committees/local place MH partnership boards.
- Consider the role of sub-contractors and alliances within the development of the delivery plans for the programme.
Job description
Job responsibilities
(1) Transformation programme delivery
- Work with the Deputy Director of Strategy and Transformation (DDS&T), Deputy Director of Operations and adult Service Line leadership teams to deliver a Trust-wide adult transformation programme, Adult Patient Journey, building on key areas of current work and addressing key issues for the organisation. Core areas include adult community mental health services, rehabilitation pathway and inpatient flow.
- Support review of current adult service delivery and support the Service Lines to implement improvements.
- Liaise with colleagues to support enabling programmes of work such as workforce development, recruitment, training and leadership development as well as improvement of digital tools and the use of Quality Improvement methodology to enable change.
- Work with a range of stakeholders to define the outcomes to be delivered by the programme and ensure data to support measurement of these outcomes is in place.
- Consider the implications of, and for, All Age pathways of care where relevant for adult services, for example, in terms of transition from CAMHS services or to older adult services and specialist pathways such as Eating Disorders and Deaf services.
- Ensure all transformational work is tested against the shifting external environment and takes account SWL Integrated Care System Development, place and borough-based programme work, primary care networks and the South London Mental Health and Community Partnership (SLP).
(2) Strategic and programme support
- Ensure accurate and deliverable plans, benefits and approaches are in place for delivery.
- Ensure the programme is effectively reported into the Trust-wide Better Communities programme via standard reporting mechanisms and the Better Communities team.
- Develop and maintain appropriate project and programme management documentation related to the programme including plans, risk registers, issue logs and scoping documents.
- Support the identification and management of interdependencies across all elements of the programme.
- Ensure impact assessments are identified and carried out for any potential service changes.
- Ensure that the work is considered through the Trust business planning cycle specifically in terms of developing investment proposals and forming part of the Trusts top priorities, annual delivery plans and Service Line business plans.
- Link the Trust programme to local place level adult elements of the Local Health and Care Plans, into the SLP transformation plans and London regional adult mental health transformation work as appropriate.
- Further develop the Trust and system ability to report on the outcomes for the programme including those defined at system level as outcomes of a transformed model of care
- Ensure all transformational work considers using recognised and established improvement methodologies and works closely with the Trust Quality Improvement and Innovation team.
- Ensure all transformation work is accurately reported to appropriate Trust governance and that all risks are flagged and managed.
- Prepare reports internally for any Executive Leadership Team level meetings and appropriate Trust Board sub-committees and the Trust Board itself. External reporting will also be required dependent on the area.
- Contribute ideas and solutions to improving standard processes across the Trust.
- Encourage and lead evaluation of transformation and change and apply lessons to future work programmes.
- Line manage and develop transformation staff and support the wider organisation to develop transformational thinking, skills and capabilities and culture.
(3) Stakeholder engagement, system working and collaboration
- Act as a system leader to drive positive change for adults around mental health and wellbeing, leading the delivery of appropriate adult elements of the SWL MH Strategy and the SWL ICP Strategy positive mental wellbeing theme.
- Ensure stakeholder engagement, liaison and co-production with community groups, service users and carers is a key part of the Trusts approach to programme delivery.
- Develop structured engagement activities to support programme delivery and listen to views of a wide range of partners.
- Develop regular communications and engagement routes for all stakeholders around the programme
- Develop strong and effective relationships with colleagues working in the SWL ICB mental health system and place teams, SLP and SLaM adult services, enabling and driving the agreement of common priorities and approaches to work across SWL and south London.
- Develop strong, open and positive relationships with VCSE partners, service users and carers relevant to the programme.
- Support the work on the development of a SWL MH provider collaborative (SWL MHPC) approach around adult mental health through close collaboration with the SWL MHPC Programme Director.
- Connect and align the Trust Adult Patient Journey programme to system, place and SLP programmes of work, ensuring a common, strategic approach. Deliver reports and presentations on Trust and wider Adult Patient Journey programme to external audiences, including but not limited to the SWL MH Strategy Delivery Group, SWL MH Partnership Delivery Group and SWL place partnership committees/local place MH partnership boards.
- Consider the role of sub-contractors and alliances within the development of the delivery plans for the programme.
Person Specification
Qualifications
Essential
- Good first degree or equivalent professional qualification or equivalent experience.
- Evidence of on-going professional development.
- Masters degree in relevant subject or equivalent experience.
Desirable
- Project management qualification
- Lean and quality improvement qualifications.
Experience
Essential
- Experience of working at senior level in a leadership role for 5 years.
- Experience of working with senior leaders and Executives, providing advice and recommendations
- Experience of designing and delivering transformation programmes.
- Experience of managing and delivering projects to deadline and achieving stated benefits and outcomes
- Experience of conducting demand and capacity modelling and data analysis.
- Experience of leading and managing service developments and change programmes
- Proven experience of working with a range of stakeholders and building successful partnership relationships.
- Experience of leading and managing teams and of staff development
Desirable
- Operational management and financial management experience.
- Experience of policy development.
- Experience of working at senior level in a leadership role in the NHS for 5 years.
- Experience of working in matrix management arrangements and with complex service structures.
KNOWLEDGE & SKILLS
Essential
- Knowledge of strategic developments relevant to the NHS including the Ten Year Plan, Integrated Care System development (and associated policy frameworks) and transformation plans most particularly in reference to adult mental health.
- Knowledge of project management methodology and associated techniques/ documentation
- Knowledge of QII, service redesign, Lean and pathway development and an ability to use this to redesign services
- Knowledge of operational processes and requirements within the NHS.
- Ability to construct performance metrics and measure benefits/ outcomes and to analyse, interpret and report quantitative data clearly.
- Ability to plan and prioritise work to meet tight and conflicting deadlines
- Excellent interpersonal and influencing skills
- Ability to build excellent relations with a wide range of internal & external stakeholders
- Ability to remain calm under pressure
- Ability to recognise sensitive situations and act appropriately
- High degree of IT literacy - excellent MS Office skills; ability to learn new software skills quickly.
- Excellent oral and written communication skills - including editorial skills
- Strong ability to empathise and be sensitive to the needs of others, to overcome barriers to understanding to achieve project outcomes
Desirable
- Understanding of the local SWL stakeholder environment and key challenges and opportunities related to adult mental health
- Knowledge and understanding of NHS structures, commissioning and contracting processes (including operational planning cycles
- Knowledge of standard NHS practices around risk, quality and equality impact assessments
- Knowledge of standard NHS requirements around data sharing and information governance.
- Knowledge of financial modelling, HR processes and procurement requirements within the NHS.
Person Specification
Qualifications
Essential
- Good first degree or equivalent professional qualification or equivalent experience.
- Evidence of on-going professional development.
- Masters degree in relevant subject or equivalent experience.
Desirable
- Project management qualification
- Lean and quality improvement qualifications.
Experience
Essential
- Experience of working at senior level in a leadership role for 5 years.
- Experience of working with senior leaders and Executives, providing advice and recommendations
- Experience of designing and delivering transformation programmes.
- Experience of managing and delivering projects to deadline and achieving stated benefits and outcomes
- Experience of conducting demand and capacity modelling and data analysis.
- Experience of leading and managing service developments and change programmes
- Proven experience of working with a range of stakeholders and building successful partnership relationships.
- Experience of leading and managing teams and of staff development
Desirable
- Operational management and financial management experience.
- Experience of policy development.
- Experience of working at senior level in a leadership role in the NHS for 5 years.
- Experience of working in matrix management arrangements and with complex service structures.
KNOWLEDGE & SKILLS
Essential
- Knowledge of strategic developments relevant to the NHS including the Ten Year Plan, Integrated Care System development (and associated policy frameworks) and transformation plans most particularly in reference to adult mental health.
- Knowledge of project management methodology and associated techniques/ documentation
- Knowledge of QII, service redesign, Lean and pathway development and an ability to use this to redesign services
- Knowledge of operational processes and requirements within the NHS.
- Ability to construct performance metrics and measure benefits/ outcomes and to analyse, interpret and report quantitative data clearly.
- Ability to plan and prioritise work to meet tight and conflicting deadlines
- Excellent interpersonal and influencing skills
- Ability to build excellent relations with a wide range of internal & external stakeholders
- Ability to remain calm under pressure
- Ability to recognise sensitive situations and act appropriately
- High degree of IT literacy - excellent MS Office skills; ability to learn new software skills quickly.
- Excellent oral and written communication skills - including editorial skills
- Strong ability to empathise and be sensitive to the needs of others, to overcome barriers to understanding to achieve project outcomes
Desirable
- Understanding of the local SWL stakeholder environment and key challenges and opportunities related to adult mental health
- Knowledge and understanding of NHS structures, commissioning and contracting processes (including operational planning cycles
- Knowledge of standard NHS practices around risk, quality and equality impact assessments
- Knowledge of standard NHS requirements around data sharing and information governance.
- Knowledge of financial modelling, HR processes and procurement requirements within the NHS.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
