Job summary
CAMHS Services in South West London have received significant new investment to create a DBT service for the young people of Sutton, Merton, Wandsworth, Kingston and Richmond. This team has strong relationships with other CAMHS outpatient services, and with other DBT teams working with young people across south London.
As a service we offer an intensive psychological assessment and treatment programme, including weekly skills groups for parents/carers and the adolescents. Young people aged 13-18 years, with a history of self-harm and suicidal behaviour and traits of emerging Borderline Personality Disorder (BPD) are eligible for the programme.
DBT is a NICE guideline recommended evidence-based therapy. DBT has been shown to be effective with clients with suicidal behaviors and symptoms associated with emerging BPD (e.g. impulsive behaviors, emotional dysregulation, difficulties with relationships etc.). The treatment targets self-harm behaviours and other high risk behaviours and helps people to manage their emotions, improve their relationships with others and to cope with difficult thoughts and feelings.
Main duties of the job
We are seeking to employ an enthusiastic, experienced administrator who will be highly organised and proactive in dealing with the demands of the service. This is a pivotal role and the post holder will provide comprehensive secretarial and administrative support to clinicians within the team. Experience liaising across a range of external agencies is essential. The applicant should be capable of working in a busy and demanding environment, have good communication skills and be capable of a high degree of initiative.
As often the first point of contact, an empathetic sensitive approach is essential, as is the ability to be able to work on own initiative with the minimum of supervision, to maintain flexibility of working and dealing with unpredictable events, as well as working to deadlines to meet the needs of this busy service
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Job description
Job responsibilities
To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.
Providing administrative support in relation to department returns and requests eg facilities and IM&T. Administrator Band 4 JD CAJE 0658 FINAL.pdf| Page 2 of 4
To act as the first point of contact for the service and handle telephone enquiries from patients, relatives, clinicians and external bodies. The post holder is required to exercise judgment about when such inquiries should be referred on to the appropriate profession/ service or action taken personally.
Ensure that all phone calls to the designated area are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response).
To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help.
Escalate any complaints coming in whether verbal, email or written, to the Clinical Lead/ or Team Manager. Providing timely advice and signposting as appropriate.
To be responsible for ensuring referrals to the teams are processed efficiently.
To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients or parents on the phone or in person.
To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and Safeguarding.
Organize meetings including room bookings or video conferencing where possible as required.
Job description
Job responsibilities
To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members. To address and alert teams to errors and problems as they arise.
Providing administrative support in relation to department returns and requests eg facilities and IM&T. Administrator Band 4 JD CAJE 0658 FINAL.pdf| Page 2 of 4
To act as the first point of contact for the service and handle telephone enquiries from patients, relatives, clinicians and external bodies. The post holder is required to exercise judgment about when such inquiries should be referred on to the appropriate profession/ service or action taken personally.
Ensure that all phone calls to the designated area are answered in a responsive and professional manner to ensure a positive image of the department at all times; make arrangements for calls received outside of core service access times (eg by ensuring that messages left on answerphones are picked up and receive a timely response).
To be able to direct or re-direct personal and telephone callers appropriately according to the perceived urgency of their concern and knowledge of who else might be in a position to help.
Escalate any complaints coming in whether verbal, email or written, to the Clinical Lead/ or Team Manager. Providing timely advice and signposting as appropriate.
To be responsible for ensuring referrals to the teams are processed efficiently.
To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients or parents on the phone or in person.
To maintain confidentiality at all times as the content of multi-disciplinary meetings, panels and Safeguarding.
Organize meetings including room bookings or video conferencing where possible as required.
Person Specification
TRAINING & QUALIFICATIONS
Essential
- NVQ Business Administration level 3 or willingness to work towards achieving it
- ECDL or willingness to work towards achieving it
- GCSE English or equivalent
- Evidence of continuing professionaland personal development
Desirable
- Evidence of continuing education
EXPERIENCE
Essential
- Demonstrable experience of administrative & secretarial work
- Experience of working within a multi-disciplinary team
- Front line customer service experience
Desirable
- Experience of working inNHS setting or similar large organisation
- Experience of using computerised databases
- Experience of community working
Person Specification
TRAINING & QUALIFICATIONS
Essential
- NVQ Business Administration level 3 or willingness to work towards achieving it
- ECDL or willingness to work towards achieving it
- GCSE English or equivalent
- Evidence of continuing professionaland personal development
Desirable
- Evidence of continuing education
EXPERIENCE
Essential
- Demonstrable experience of administrative & secretarial work
- Experience of working within a multi-disciplinary team
- Front line customer service experience
Desirable
- Experience of working inNHS setting or similar large organisation
- Experience of using computerised databases
- Experience of community working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
