Job summary
An exciting opportunity has arisen for a band 4 administrator to work full time in the Richmond Community Older Peoples Service across the Memory Assessment Service and the Recovery Support Team. This is an opportunity to be part of a dynamic multi-disciplinary team that assesses all referrals for old age adults with mental health needs and resident in the borough of Richmond.
We are looking for a self-motivated and flexible administrator, with excellent interpersonal skills, to join our well-established multidisciplinary team, which is committed to providing the highest quality of service to older people in Richmond.
We are looking for an enthusiastic, positive, motivated, and highly committed individual with good communication skills, who can work with us to support the work of this vibrant team.
Main duties of the job
The successful applicant will have relevant educational and administrative experience of working within a team and ideally within a Mental Health Team. The applicant will have excellent administrative and Communication skills, as there will be times when they will be expected to be the first point of contact, on reception, for the people that use our service and families/carers and visitors to the clinic. They will need to be able to deal with multiple telephone enquiries from patients and respond sensitively and with compassion. The applicant will have the ability to prioritise work, be able to work autonomously and confidently, be able to work flexibly to meet the needs of the Multi Disciplinary team of the wider service and demonstrate motivation in the fast-paced setting of the work environment.
About us
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Job description
Job responsibilities
The postholder will work closely with the team manager, doctors, and multidisciplinary team to cover all administrative work in the team. They will be able to act autonomously to identify and raise concerns including urgent/emergency situations and escalating to the Team Manager or Consultant as appropriate.
They will provide administrative and secretarial service to the team. This is a pivotal role to ensure the smooth running of the service and responsibilities will include using computerised information systems, collating statistics and returns as required by the Trust, word-processing, developing and maintaining filing systems as well as being first port of call (usually by telephone) for patients, relatives/carers, and other professionals.
The post holder should be capable of working within a busy and demanding environment, have excellent communication and listening skills, including dealing with staff/visitors of all levels whilst maintaining a high level of confidentiality.
To be able to work flexibly and cover for other colleagues in their absence
Demonstrate the skills to communicate information to service users and carers in an empathetic and supportive way.
To liaise with professionals/ agencies and ensure the patient receives continuity of care/ service through clear and timely communication with all involved in their care.
To attend MDT meetings as required for service.
Job description
Job responsibilities
The postholder will work closely with the team manager, doctors, and multidisciplinary team to cover all administrative work in the team. They will be able to act autonomously to identify and raise concerns including urgent/emergency situations and escalating to the Team Manager or Consultant as appropriate.
They will provide administrative and secretarial service to the team. This is a pivotal role to ensure the smooth running of the service and responsibilities will include using computerised information systems, collating statistics and returns as required by the Trust, word-processing, developing and maintaining filing systems as well as being first port of call (usually by telephone) for patients, relatives/carers, and other professionals.
The post holder should be capable of working within a busy and demanding environment, have excellent communication and listening skills, including dealing with staff/visitors of all levels whilst maintaining a high level of confidentiality.
To be able to work flexibly and cover for other colleagues in their absence
Demonstrate the skills to communicate information to service users and carers in an empathetic and supportive way.
To liaise with professionals/ agencies and ensure the patient receives continuity of care/ service through clear and timely communication with all involved in their care.
To attend MDT meetings as required for service.
Person Specification
Experience
Essential
- Demonstrable and strong experience of administrative & secretarial work, managing a busy workload
- Experience of working within a multi-disciplinary team
- Front line customer service experience
Desirable
- Experience of working in NHS setting or similar large organisation
- Experience of using computerised databases
- Experience of community working
Training & Qualifications
Essential
- NVQ Business Administration level 2 or 3 or willingness to work towards achieving it
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- NVQ Business Administration level 2 or 3
- ECDL
Knowledge & Skills
Essential
- Intermediate computer skills with Microsoft packages for example, Word, Excel, Outlook
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
Desirable
- Knowledge of computerised patient databases
- Knowledge of mental health issues
- Audio typing skills
Person Specification
Experience
Essential
- Demonstrable and strong experience of administrative & secretarial work, managing a busy workload
- Experience of working within a multi-disciplinary team
- Front line customer service experience
Desirable
- Experience of working in NHS setting or similar large organisation
- Experience of using computerised databases
- Experience of community working
Training & Qualifications
Essential
- NVQ Business Administration level 2 or 3 or willingness to work towards achieving it
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- NVQ Business Administration level 2 or 3
- ECDL
Knowledge & Skills
Essential
- Intermediate computer skills with Microsoft packages for example, Word, Excel, Outlook
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Excellent communication and interpersonal skills
Desirable
- Knowledge of computerised patient databases
- Knowledge of mental health issues
- Audio typing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
