Head of Service Delivery

Job description

Job responsibilities

• The post holder is line managed by the Clinical Director and will work in a quartet leadership arrangement with the Clinical Director, Head of Nursing and Quality and Head of Psychology & Psychotherapy to lead and manage the Service Line(s).
• Provide leadership to colleagues and partners through a co llabo rative, visionary, motivational and problem solving approach. The postholder is one of the four key senior leaders in the Service Line(s) who provide clarity of vision and values and supports the staff team to work with the leadership team to achieve these.
• As a senior leader the Head of Service Delivery will be required to deal with difficult and occasionally contentious matters; the postholder will be expected to show personal resilence and lead staff through such difficulties in a way that helps colleagues to address and resolve difficulties with positivity.
• The post holder has particular responsibility for line management of staff working in the Service Line (other than the Consultant Medical staff who are line managed by the Clinical Director or other senior doctor), and working closely with the rest of the team to ensure effective leadership to all staff and for service performance management.
• The postholder ensures that the Service Lines meet performance and financial targets and supports work led by the Clinical Director, Head of Nursing and Quality and Head of Psychology & Psychotherapy to bring about quality improvements and to meet essential standards.
• The post holder will be expected to deputise for the Clinical Director at the Trust Senior Leadership Team, as required, to provide feedback and assurance on Service Line issues and to participate in Trust wide strategy and delivery.
• The post holder will support the Clinical Director to liaise with and advise the Local Authorities and other system stakeholders and partners on service-specific issues.
• The post holder will support the Clinical Director in ensuring that the Trust is represented at relevant Mental Health Partnership Boards, Local Implementation Teams, Safeguarding Partnership Boards and Health Overview and Scrutiny Committees. Developing and sustaining constructive relationships with key commissioning managers and relevant senior officers in the Local Authorities, Integrated Care System, and other agencies, to create a sound basis for the development of integrated, partnership working in mental health services in the Borough(s).
• The post holder will regularly evaluate performance against Service Specifications including all KPIs, CQUIN and other measures and will support contract negotiations with local and national commissioners in order to inform the corporate negotiation process.
• The post holder will work closely with the facilities and maintenance department to ensure that the estate and internal environments meet the standards required.
• The post holder will play a lead role in overseeing the implementation of transformation within their service line, in particular the design, delivery and sustainability of the relevant parts of the Trusts integrated transformation programme and Productivity programme(s).
• The post holder will collaborate with other Heads of Service Delivery and other Service Line leadership team members to address issues of patient care, safety and quality to prioritise the needs of those who use services and address any gaps in service pathways.

Person Specification

Qualifications

Essential

• Masters degree or equivalent level attained through experience
• Postgraduate management qualification or equivalent experience

Experience

Essential

• Significant senior level experience within a complex organisation delivering clinical/social care services.
• Experience of directly managing significant resources, including budgets
• Experience of multi professional collaboration at a senior level.
• Experience of working collaboratively with other organisations.
• Strong track record of leading complex organisational change.
• Significant experience of line managing staff
• Experience within mental health.

Desirable

• Programme and project management experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

South West London and St Georges Mental Health NHS Trust

Address

Springfield Hospital

Tooting

SW17 7DJ

Employer's website

https://www.swlstg.nhs.uk/ (Opens in a new tab)