Job summary
An exciting opportunity has arisen for a dynamic and motivated individual to apply for the post of Client/Server Manager (Band 8b) managing two key areas of the Digital Operations Team. The Technical Support team responsible for all end user devices including laptops, desktop computers, tablets and mobile phones and Systems responsible for systems, servers and storage. The post holder will also be the lead for Problem Management for the wider Digital team.
The person taking this role will be highly motivated in promoting our Trust's mission of 'Making life better together' through driving forwards improvements in how the Trust serves its patients, carers and local community with contact centre and indirectly supporting staff IT/Digital needs. They will support patient care while striving for improvements in the experience of our staff through the Technical Support and Systems teams.
Main duties of the job
The successful candidate for the role will demonstrate great energy in delivering digital service improvement at the Trust and their support and management of colleagues. They will live the Trust values of being respectful, open, collaborative, compassionate, and consistent in everything that they do. They will be a highly experienced manager with a technical background, used to managing other technical managers, with a proven track record of successfully supporting staff to achieve their full potential in their roles.nThe post holder reports to the Head of Digital Operations.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Job description
Job responsibilities
Ensuring that it supports the Trusts business objectives.
To ensure that the Trust meets requirements of the NHSD, NHSX national targets and SWL ICS objectives.
To be responsible for the support of IT systems, End User Devices and Data Protection and Security (NCSC Cyber Assurance Framework) across the entire Trust.
To ensure that the Trust staff keep pace with new technology.
To manage two sections within IT. System Admin and End User Device Support
To manage 17 WTE staff
To provide appropriate training and development of staff
To manage key projects associated with the management of technical support for the Trust
To be responsible for and to manage budgets for Technical Support and Systems Administration teams
Job description
Job responsibilities
Ensuring that it supports the Trusts business objectives.
To ensure that the Trust meets requirements of the NHSD, NHSX national targets and SWL ICS objectives.
To be responsible for the support of IT systems, End User Devices and Data Protection and Security (NCSC Cyber Assurance Framework) across the entire Trust.
To ensure that the Trust staff keep pace with new technology.
To manage two sections within IT. System Admin and End User Device Support
To manage 17 WTE staff
To provide appropriate training and development of staff
To manage key projects associated with the management of technical support for the Trust
To be responsible for and to manage budgets for Technical Support and Systems Administration teams
Person Specification
Experience
Essential
- Experience of strategic planning
- Experience of working in the NHS
- Demonstrable experience of working in a senior IT technical support role,including the management of staff
- Demonstrable experience of working in a project management environment
- Demonstrable experience of service development/service review and leading on successful implementation of change
- Experience of successfully identifying, planning, implementing and evaluating a range of services according to the needs of the business
- Experience of successfully managing integration and formation of new services
- Experience of policy development and implementation within a complex environment
Training & Qualifications
Essential
- Educated to Masters level in a computing/engineering/technicaldiscipline or an equivalent level of knowledge and expertiseMCPs or A+ and N+
- Industry qualification in Telephone Switch management
- ITIL Foundation certification
- Evidence of continuing further professional and personal development
- PRINCE2 foundation qualification in project management or equivalent demonstrable project management experience
Desirable
- Qualification in Network Concepts or another technical discipline (at the level of CCNA) , or equivalent through experience
- CompTIA Security +
- Full, clean and current driving licence
Knowledge & Skills
Essential
- Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/too to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
- Willingness to occasionally work outside of normal working hours, when needed for major changes and moves in exchange for time in lieu
- Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses.
- Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them.
- Keeping organisational objectives and strategies in mind, and ensuring courses of action are aligned with the strategic context.
- Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems and escalating if necessary.
- Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, known risks, and the availability of necessary information and resources.
- Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems.
- Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
Person Specification
Experience
Essential
- Experience of strategic planning
- Experience of working in the NHS
- Demonstrable experience of working in a senior IT technical support role,including the management of staff
- Demonstrable experience of working in a project management environment
- Demonstrable experience of service development/service review and leading on successful implementation of change
- Experience of successfully identifying, planning, implementing and evaluating a range of services according to the needs of the business
- Experience of successfully managing integration and formation of new services
- Experience of policy development and implementation within a complex environment
Training & Qualifications
Essential
- Educated to Masters level in a computing/engineering/technicaldiscipline or an equivalent level of knowledge and expertiseMCPs or A+ and N+
- Industry qualification in Telephone Switch management
- ITIL Foundation certification
- Evidence of continuing further professional and personal development
- PRINCE2 foundation qualification in project management or equivalent demonstrable project management experience
Desirable
- Qualification in Network Concepts or another technical discipline (at the level of CCNA) , or equivalent through experience
- CompTIA Security +
- Full, clean and current driving licence
Knowledge & Skills
Essential
- Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships between these parts. Selecting the appropriate method/too to resolve the problem and reflecting critically on the result, so that what is learnt is identified and assimilated.
- Willingness to occasionally work outside of normal working hours, when needed for major changes and moves in exchange for time in lieu
- Acquiring understanding and insights regarding the underlying issues in complex problems or situations through the development of abstract representations, the identification of patterns and the analysis of hypotheses.
- Identifying gaps in the available information required to understand a problem or situation and devising a means of resolving them.
- Keeping organisational objectives and strategies in mind, and ensuring courses of action are aligned with the strategic context.
- Determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems and escalating if necessary.
- Making decisions at the appropriate time, taking into account the needs of the situation, priorities, constraints, known risks, and the availability of necessary information and resources.
- Dealing effectively with unexpected situations in a timely manner, taking advantage of opportunities and overcoming problems.
- Being proactive, anticipating opportunities for systems, service or product improvement or development and taking appropriate action(s).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
