Job summary
The CSL will work with staff within the community services to support the Clinical Manager and Deputy Head of Service Delivery to provide day-to-day operational management and clinical leadership for the community services in their area. The postholder would be responsible for the line management of the staff who work in these teams; for the performance management of the services in terms of quality, finance, human resource management and governance.
The CSL oversees and provides clinical leadership to the Band 7 Team Managers to ensure that their services deliver effective health care and wellbeing interventions in accordance with relevant standards and guidelines. They will escalate issues as necessary to the Clinical Manager for support, monitor daily incident reports and provide follow up and support to teams.
The CSL will deputise for the Clinical Manager as requested (including meetings). The CSL will contribute to objectives related to operational/governance improvements and will work with team managers to embed these under the direction of the Clinical Manager (CM). The CSL will lead on a number of key areas of improvement as directed by the Clinical Manager and develop any plans or change strategies required for these.
Main duties of the job
The postholder will provide assurance on and follow up on actions and outcomes of patient experience complaints and compliments, as well as actions arising from RCAs/SIs and CQC. The CSL will manage the agenda for embedding and monitoring all aspects of quality and governance such as the Merton Quality Governance Group for example, and provide reports and plans back to the group as required. They will also have responsibility for managing the service group risk register and complaints/incident actions.
The CSL will facilitate and channel teams ideas for quality improvement initiatives and will participate in QII projects at the direction of the Clinical Manager supporting teams to implement actions relating to improving clinical and operational performance and reducing unwarranted variation. The post holder will good knowledge of Qii approaches and experience of how to use these approaches.
You would work alongside the Advanced Clinical Practitioner to have oversight of service compliance with CQC - Key Lines Of Enquiry standards and support teams to implement actions relating to improving compliance with standards.
The CSL will assist the Clinical Manager as directed with business planning and business cases related to the vision and objectives for the portfolio and deliver cost improvement initiatives in conjunction with team managers. You will liaise with and involve business/corporate partners at the direction of the Clinical Manager.
About us
We are Proud to Belong at South West London and St George's Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as 'good' - we aspire to be 'outstanding'.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety ofbenefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
Job description
Job responsibilities
To communicate effectively with staff through regular briefings and provide opportunities for staff involvement in service development.
To communicate policies and procedures within the service, with partners and externally to ensure effective understanding and implementation.
To communicate complex service-related information to senior managers, partners and relevant stakeholders using a variety of methods including, reports, presentations etc.
To maintain effective and helpful relationships with service users, their relatives and carers.
To maintain effective relationships with members of the Trust, and other statutory and voluntary agencies.
To be responsible for the regular review and updating of the services operational policy.
To contribute to the on-going development and evaluation of community services in relation to need, local and national quality standards and target frameworks.
To ensure that partners are involved in service development and that agents within the third sector are accounted for in developing the service.
To work with service users, carers and other local stakeholders to tackle health inequalities.
To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.
To participate in the development and implementation of Trust policy within the service and take an active role in all operational and business planning.
To ensure safeguarding vulnerable adults and children and young people policy and protocols are adhered to.
To plan and co-ordinate service review activities and to deliver, with community and system wide colleagues, a programme of regular audit and continuous service improvement.
Job description
Job responsibilities
To communicate effectively with staff through regular briefings and provide opportunities for staff involvement in service development.
To communicate policies and procedures within the service, with partners and externally to ensure effective understanding and implementation.
To communicate complex service-related information to senior managers, partners and relevant stakeholders using a variety of methods including, reports, presentations etc.
To maintain effective and helpful relationships with service users, their relatives and carers.
To maintain effective relationships with members of the Trust, and other statutory and voluntary agencies.
To be responsible for the regular review and updating of the services operational policy.
To contribute to the on-going development and evaluation of community services in relation to need, local and national quality standards and target frameworks.
To ensure that partners are involved in service development and that agents within the third sector are accounted for in developing the service.
To work with service users, carers and other local stakeholders to tackle health inequalities.
To ensure all service developments and commissioned services function within the parameters outlined by clinical governance requirements.
To participate in the development and implementation of Trust policy within the service and take an active role in all operational and business planning.
To ensure safeguarding vulnerable adults and children and young people policy and protocols are adhered to.
To plan and co-ordinate service review activities and to deliver, with community and system wide colleagues, a programme of regular audit and continuous service improvement.
Person Specification
Experience
Essential
- Experience of working at a senior clinical or management level
- Experience of managing a clinical team
- Experience of managing and supervising other staff
- Experience of successfully planning, implementing and evaluating services
- Experience of service development / review and leading on change
Desirable
- Experience of managing services that have integrated partnerships
- Experience of working in mental health
Training and Qualifications
Essential
- Educated to degree level or equivalent
- professional qualification
- Evidence of post registration CPD to include specific training/education relevant to the post
Desirable
- Professional management qualification at diploma level or above
- Project management qualification e.g. PRINCE2 foundation level
- Post-graduate qualification in service improvement or healthcare leadership
Knowledge & Skills
Essential
- Understanding of best management practice within health settings
- Knowledge of effective models of service provision
- Ability to manage and deliver effective service redesign and change
- Knowledge of safeguarding issues and how these apply to the service
- Ability to build relationships across organisational and professional boundaries at senior manager and commissioner level
Person Specification
Experience
Essential
- Experience of working at a senior clinical or management level
- Experience of managing a clinical team
- Experience of managing and supervising other staff
- Experience of successfully planning, implementing and evaluating services
- Experience of service development / review and leading on change
Desirable
- Experience of managing services that have integrated partnerships
- Experience of working in mental health
Training and Qualifications
Essential
- Educated to degree level or equivalent
- professional qualification
- Evidence of post registration CPD to include specific training/education relevant to the post
Desirable
- Professional management qualification at diploma level or above
- Project management qualification e.g. PRINCE2 foundation level
- Post-graduate qualification in service improvement or healthcare leadership
Knowledge & Skills
Essential
- Understanding of best management practice within health settings
- Knowledge of effective models of service provision
- Ability to manage and deliver effective service redesign and change
- Knowledge of safeguarding issues and how these apply to the service
- Ability to build relationships across organisational and professional boundaries at senior manager and commissioner level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
